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“Excellence plus!”
Review of Gondola Hotel

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Gondola Hotel
Ranked #101 of 591 Hotels in Hanoi
Certificate of Excellence
Brisbane, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellence plus!”
Reviewed January 15, 2014

There was 6 in our party and we had 3 Junior Suites with Balconies. From the moment we arrived we were impressed. The rooms were large, immaculate, elegantly decorated with European style furnishings and a very large bathroom. The roof top bar with views over the lake certainly was a bonus. Excellent location in Old Quarter and close to Hoan Kiem Lake. Also very good breakfasts. We checked out other travel agents but found Ms Tran Thi Hien at the Gondola Hotel to offer competitive prices but also went the extra mile with service and attention to detail. Hien ensured she was there to farewell us as well. Overall an excellent place to stay and most reasonably priced as well.

Room Tip: Junior Suites extra luxury for a little extra and face the front of the hotel so you get to experien...
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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558 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Level 1 Contributor
3 reviews
Reviewed January 10, 2014 via mobile

We stayed for 2 nights at this wonderfull hotel, it's a warm and cosy place to stay! Breakfast is great and the staf is helpful and service minded. Especially Jay(front office), he is your man!! Let him arrange your tours to Sapa and Halong Bay! The location of the hotel could not be better. Enjoy your stay at the Gondola Hotel and enjoy as most as possible-quoted bij Jay :-)

Stayed December 2013, traveled as a couple
Helpful?
Thank Jortos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 6, 2014

what a pleasant surprise to find this gem in the old quarter of Hanoi. being central and convenient is one big plus ... but the staff and service were unsurpassed. Excellent place to stay anytime of year

Room Tip: views are excellent from high-any direction
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank briz-rover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 5, 2014

The goods:
Great location, in the center of the city. Very spacious room. Very helpful staff (organized our tours before our arrival, cost us much less than tour companies we could find ourselves).

The challenges:
Noise audible from the hotel corridor (but not from the street). Despite the breakfast buffet having a large selection, food was just average. Not very good level of English (except one person, an evening receptionist).

Conclusion: We are a satisfied young couple :-)

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tkaisr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lymm, Cheshire
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 3, 2014

Travelled independently and simply cannot say enough by way of thanks to Hien (Annie) for her assistance in organising and making our trip to Hanoi and Halong Bay terrific! Hotel itself is splendid and well located. We had a 7th floor suite with terrasse with view over the city to the lake. Complimentary New Years Eve drinks and buffet was very thoughtful and added to a lovely experience. Highly recommended. Wish you every success :-)

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeBienvenu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 5 Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 3, 2014

Just to echo what others have said. Ideal location near to the Lake and Old Quarter. Close to shops, restaurants and located in a quiet side street. Rooms are generally small everywhere, but that's to do with the overall width of buildings being restricted due to tax charges (apparently). How long do you spend in a room anyway? Still, the rooms are well appointed, and have a kettle with tea and coffee, plus 2 small bottles of mineral water (complimentary each day). Nice roomy bathrooms and massive shower. Staff very friendly and helpful. Internet terminals (free) in the ground floor lounge. Breakfast is very good, reasonable selection to suit most people and the fresh omelettes were nice.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 1, 2014 via mobile

Great hotel. Easy walk to the lake and in and around the old quarter. Hanoi is a very busy place, but on our 7th floor room we had quiet. Rooms are clean and comfortable, however do not expect a big room.
Friendly staff. Good choice of food for breakfast, and also a chef for omelettes.

Stayed January 2014, traveled as a couple
Helpful?
Thank Ford_xy_gt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gondola Hotel

Property: Gondola Hotel
Address: 31 Hang Hanh Street | Hoan Kiem District, Hanoi 84 4, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #101 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gondola Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Gondola Hotel in Hanoi is exquisite merging between Italian spirit and Hanoi culture. Right in the heart of Hanoi Ancient Quarters, steps away from Hoan Kiem Lake and all other major sights of the city, this romantic boutique hotel is perfect for leisure and business guests. At Gondola Hotel we provide 40 glamour & elegant rooms where you can retreat into the peace and relaxation from the hustle and bustle of Hanoi. Full fill your enjoyment by dining on delicious Vietnamese and European cuisine at our Gondola Restaurant or relaxing in the stylist roof-top bar while admiring the picturesque panorama of Hanoi. Welcome to Gondola Hotel and allow us serve you with all of our professionalism and enthusiasm. ... more   less 
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