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“Amazing staff”
Review of Gondola Hotel

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Gondola Hotel
Ranked #97 of 596 Hotels in Hanoi
Certificate of Excellence
Reviewed November 18, 2013

The staff were absolutely fabulous, we stayed at this hotel on two separate visits because the staff were so helpful and welcoming. The executive double room was big, very nicely furnished, incredibly clean and had a huge comfortable bed. The bathroom was gorgeous. Extremely good value for money.

  • Stayed: October 2013, traveled as a couple
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Thank Susanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gondola Hotel H, Director of Front Office at Gondola Hotel, responded to this reviewResponded November 19, 2013

Dear SMaxwell2013,

On behalf of the Gondola Hotel Management and Staff, I would like to send you the warmest thanks for choosing and staying at the hotel.

Thanks to your feedback, we know that we are on the right way and very proud of the team who always orient to higher level.
We know that to get an excellent feedback is very tough and we need to enhance our service more and more. However, reading your review filled with beautifully complimentary comments, we know that we are so close to the goal. Thank you for sharing your experience.


In a near future, if you would like to visit Hanoi again, we hope that we could have that opportunity to show you our improvements.

Wish you all the best.

Jay

Director of Front Office
Hanoi Gondola Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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274 - 280 of 560 reviews

Reviewed November 18, 2013

We only stayed one night as part of our tour but would have been happy to stay longer.
We arrived early and were provided with some complimentary drinks while they prepared our room.
Room was very good and a nice central location.
Very friendly and helpful staff who always smiled.

  • Stayed: November 2013, traveled as a couple
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Thank KiwiAntz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gondola Hotel H, Director of Front Office at Gondola Hotel, responded to this reviewResponded November 19, 2013

Dear KiwiAntz,

Thank you very much for your feedback of your stay at the Gondola Hotel.

I am very delighted and proud of your team once reading your comments. Though you just had a short stay at the Gondola Hotel, I trust that your visit was pleasant and enjoyable.

After a long journey, we know that you really need the room that is the reason why we always try best to arrange the room for you and for the guest as soon as possible. Glad to hear that, you enjoyed it.

For your next visit to Hanoi, we would love to be your preferred choice in here. I am sure that you will get the better experience.
Wish you all the best.

Warm regards from the cold rain in Hanoi.

Jay

Director of Front Office
Hanoi Gondola Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2013

we stayed there for 3 days. The rooms are a bit tiny but provide everything for a comfortable feeling. The bathroom in particular is spacy an the shower compartment is spacy even for two. We found toothbrush and paste and good smelling shower gel and shampoo. The beds will, give you a deep sleep after days of sightseeing.
The best is the breakfast. Because the name is giving you some ideas, the berakfast is coming with delicious pasta with cheese. Italian feeling.
Staff is perfect. Helpful, and speaking english.
Leaving the hotel you find within 100m a lot of good restaurants and the old quarter and lake too.
Don't miss Hanoi Beer.

Room Tip: take the 8th floor and you will have a gorgious look on to the city. One floor up is a roof bar!! Gr...
  • Stayed: November 2013, traveled as a couple
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Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gondola Hotel H, Director of Front Office at Gondola Hotel, responded to this reviewResponded November 17, 2013

Dear Peter G,

Thank you very much for your positive review of the Gondola Hotel!

It is always a big encourage for the whole team of Gondola Hotel when receiving such a great feedback like yours.

I am very delighted to know that you had good time at the hotel. With the center location, the hotel is very close to all attractions, delicious restaurant, the beautiful Hoan Kiem Lake… and I do think that you also found it easy and convenient to explore Hanoi as well.

We always try our best to provide the most pleasant and comfort trip for all of our guests. Happily, you enjoyed and satisfied with our service.

Again, thank you for your support. Hope that we will have another opportunity to welcome you again at the Gondola Hotel.

All the best!

Jay

Director of Front Office
Hanoi Gondola Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

My wife and I have made several trips to the Hanoi area. For the last few we have returned to Gondola. Good location, good breakfast, clean, professional and helpful staff. A+++ again!
Two hundred steps to Hoan Kiem Lake - hard to beat that.

Room Tip: Windows are nice
  • Stayed: November 2013, traveled with friends
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Thank USA_OregonPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gondola Hotel H, Director of Front Office at Gondola Hotel, responded to this reviewResponded November 17, 2013

Dear USA_OregonPhil,

Honestly, I could not find out any words to express my feelings right now.

To have opportunity to welcome back the guest is something very special, but to receiving the second excellent rating of them is beyond that much. From deep and deep of my heart, thank you very much for your kindness and generosity.

As you might know, we all, day by day, endeavor to provide the most pleasant and enjoyable stay. And the final goal is our guest satisfaction. I do trust that our service lives up to yours.
Again, thank you for choosing us again and we all do hope that, at your next visit to Hanoi. We are still your choice.

Sincerely,

Jay

Director of Front Office
Hanoi Gondola Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

We stayed totally 5 nights with two breaks in this very good hotel 2 minutes from the lake, center and the shopping market. It was excellent for us as travellers. A very friendly, helpful and always smiling staff. They arrange everything for you uncomplicately and quick. After the taifun Haiyan it was not easy to get a flight to Hue. From one minute to the other we had to hurry to the airport. The staff organized the wet wash from the wash saloon and gave it to another couple who flew later to Hue!!
 The buffet breakfast was excellent with many different choices. 
We have had always very good and quiet rooms with a very comfortable bath/toilette or shower/toilette. The AC was quiet and could be well regulated.
Free water, tea and coffee in the room.
Very good restaurant Rainbow around the corner. Food variety and prices are excellent.

  • Stayed: November 2013, traveled as a couple
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Thank wal_fisch1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gondola Hotel H, Director of Front Office at Gondola Hotel, responded to this reviewResponded November 12, 2013

Dear wal_fisch1234,

Firstly, allow me to express my most sincere thanks to you both for staying at the Gondola Hotel.

I am very happy and grateful for your excellent feedback to the Gondola hotel!
As you both told me, after finishing the trip in any destination, you always make the report/comment of your experience. We, the Gondola Team and I, are very delighted with your compliment. It surely encourages us to do much better job than now.

The staff of the Gondola Hotel always try best to deliver the most pleasant and enjoyable trip in Hanoi. The Haiyan typhoon caused all of us few issues, luckily, we could come over smoothly.

Once again, thank you very much for your kind supporting.
Hope you have good time in Hue as well as the rest of your trip.

Sincerely,,

Jay
Director of Front Office
Gondola Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

In an ideal location for the Old Quarter. The street does not give agood impression but once inside the staff are very helpful. Our room was atypical room for a Hanoi Hotel with no window. This at first was a concern but on reflection the AC was good and not noisey. But the big advantage you were protected from any external noises. I would go back to this hotel

Room Tip: Ask for an internal room.
  • Stayed: October 2013, traveled as a couple
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Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gondola Hotel H, Director of Front Office at Gondola Hotel, responded to this reviewResponded November 11, 2013

Dear TKM981,

On behalf of the Hanoi Gondola Hotel, I would like to thank you for sharing your positive feedback of your recent stay at the Hanoi Gondola Hotel.

As located right at the heart of the Hanoi Old Quarter, the Gondola Hotel, as many hotels in Hanoi has some room without window. However, as you mentioned, our room has been designed for reducing the most disadvantages. The room, as you experienced, is very quiet and equipped with smooth AC.

I am very proud of our team and even more once reading your complimentary comments.
We promise that we will leave no stone unturned in satisfying our valued customers. And the next visit of you, I am sure that you will feel more pleasant and enjoyable.

Hope to welcome you at your next visit.

All the best,

Jay
Director of Front Office
Gondola Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

This hotel is 2 minutes walk from Hokiem Lake, and from the Old Quarterso very convenient. We emailed at last minute asking for a taxi transfer from the airport, and this was arranged with no problem.The rooms are comfortable clean, free water, and tea/coffee in rooms. The staff are excellent,always smiling and willing to assist with any request.
We arrived very early ( regular check in 3pm), and they had our room ready after a 1 hour wait.
we booked the Junior suite witth balcony and Hokiem Lake view. The room was great, had a balcony but the view was somewhat obscured.
The bar on 8th floor offers great views over the lake. Clean and yummy restaurants nearby. The luxury goods mall is at the south end of Hokiem, 15 minutes walk. Again good food, and great window shopping, wish I could afford to buy there

Room Tip: A larger room is well worth the little extra you might pay
  • Stayed: October 2013, traveled as a couple
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1  Thank Shiraleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gondola Hotel

Address: 31 Hang Hanh Street | Hoan Kiem District, Hanoi 84 4, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #97 of 596 Hotels in Hanoi
Price Range: $34 - $54 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Gondola Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Gondola Hotel in Hanoi is exquisite merging between Italian spirit and Hanoi culture. Right in the heart of Hanoi Ancient Quarters, steps away from Hoan Kiem Lake and all other major sights of the city, this romantic boutique hotel is perfect for leisure and business guests. At Gondola Hotel we provide 40 glamour & elegant rooms where you can retreat into the peace and relaxation from the hustle and bustle of Hanoi. Full fill your enjoyment by dining on delicious Vietnamese and European cuisine at our Gondola Restaurant or relaxing in the stylist roof-top bar while admiring the picturesque panorama of Hanoi. Welcome to Gondola Hotel and allow us serve you with all of our professionalism and enthusiasm. ... more   less 
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