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“Best value for superb quality”
Review of Gondola Hotel

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Gondola Hotel
Ranked #111 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed April 17, 2012

The room was huge and clean. The king sized bed was so comfy. Their breakfast offers wide variety of choices. The best part is their staff: friendly and helpful. Particular thanks to the counter manager Miss Hong who didn't mind the inconvenience n took me to another hotel for hers was fully booked. The bar on the top floor offers magnificent view. Will definitely return.

  • Stayed: April 2012
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1  Thank LoveYahweh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 13, 2012

Staff at the Gondola were very helpful, especially in getting us reputable taxi's. Having had trouble with lots of taxis we were grateful. Hotel was quiet which, considering it was in the middle of busy Hanoi, was great. (Though the sound of the room doors closing was often very loud). Breakfast foods were varied though the Pho was only so so. Great rooftop bar though the drinks were a bit expensive. When, on the last day, our car to the airport had not been ordered (mistake) they immediately called a taxi and when the taxi wanted to charge us more than we were quoted, one of the hotel staff paid the $2. difference. Generally very happy and would stay there again.

  • Stayed: April 2012, traveled as a couple
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Thank Arlin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2012

This is a really nice place right in the Old Town of Hanoi and just a minute away from Hoa Kiem Lake! Perfect Location in a small quiet street without a million motorcycles and cars "honking" their way through the city traffic.
The hotel is brand new and the rooms are very nice as are the bathrooms.
Breakfast is good, the quality of the food is alright.
The Hotel has a bar on the 8th floor on the rooftop where you have quite a nice view over the city. However when we were there first we wanted to eat and they ended up coming back to us apologizing that they did not have the meal we ordered, so we picked a new one and then they came and said they did not have this and that, they did not even have fried rice. Before you go you may want to ask what they have at all ;-)
Staff is very friendly and attentive and helpful.
As we are travelling with our baby who need some sleep during the day we found it quite loud at times in the hallways as people where talking loudly or housekeeping was cleaning rooms. The doors have an automatic alarm which goes off when the door is not shut properly, so everyone was banging those door all the time.
But all in all, very good location, very good hotel. Loved it a lot and would definitely recommend it.

  • Stayed: March 2012, traveled with family
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1  Thank uj_gorsleben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2012

This hotel has been open less than a year - its really fresh, clean and provides a good service. Its located a 3 minute walk from the north end of Hoam Kiem lake - a good location for central hanoi. The really good news is that Its down a small quiet street (if you've not been to Hanoi you may not realise what a bonus this is - as the bike and car horns are relentless). The hotel is spotless with good sized rooms and the rooms we stayed in (we did 2 one night stays) had large bathrooms. Breakfast is buffett style with omlettes cooked on request - enough to choose from. Staff all helpful. it has a nice bar lounge on the top floor giving views over the city. I think that you'll struggle to find a 3 star hotel that is as good as this one. We booked as part of a package so I can't comment on the price.

Room Tip: the ones at the front I suspect are the largest.
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  • Stayed: March 2012, traveled as a couple
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Thank Anet-Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2012

Gondola Hotel has HEAT Airconditioning.
February is very cold and wet for someone
arriving from Thailand.
xx
Hotel location is perfect; a minute walk to
Hoa Kiem Lake and the old city.
xx
The Front Desk Manageress is perfect: ex
extremely helpful in a professional way with
a photographic memory. Meet her once and
she will address you by your name!
xx
Management appreciates any helpful suggestions;
takes notice and will implement them.
xx
Buffet Breakfast is wonderful. regular breakfast
ordinary.
xx
Uniformed staff are very helpful but... there occur
communication problems. Be patient and all will
sort itself out in a hurry.
xx

Room Tip: The present Introductory room price is worth a stay.
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  • Stayed: February 2012, traveled with family
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1  Thank PeterHuaHin_Thailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2012

Excellent location, new, comfortable, great value, 1 street from the lake. The best, try it and you will like it. Close to everything. I really recommend it.

  • Stayed: January 2012
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Thank cristinachang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2012

We initially stayed at Hanoi Elegance Diamond, which we loved, however after our first 4 nights it was booked solid. I found this hotel, with no reviews, and discovered it had only opened six days prior, and it is in a much better location too. That being the case, they are still making improvements here and there. Best part about this hotel is the staff. Friendly and helpful, although they are still learning the area as far as referring you to services you may need (dentist in our case). The hotel as I said is brand spanking new, our room had the lingering paint odor (the first couple of days only). The street it is located on is a very small one off the main drag by the Lake and therefore far quieter than most streets in the old Quarter. As they just opened, prices are low to attract customers, so NOW is the time to book. The room as a little nicer than the Hanoi Elegance Diamond, however there was no DVD player in the room which it should have at this level, but not something we missed. The only negative about Gondola Hotel is the breakfast. Initially a disappointing buffet, they tried to improve it with a menu of four items. If they send a staff member over to check out the fantastic breakfast at Elegance Diamond (something I suggested to management) this place would be my Hanoi favorite hands down. I am sure this will improve, we saw changes daily as in two lobby computers arriving for customer use our third day. The WiFi in the room was typical Hanoi speed and adequate, but for fast downloads I used the lobby PC's.
For the moment this place is a secret gem and a bargain in it's price of $60 for a Deluxe Double. Grab it while you can!

  • Stayed: January 2012, traveled as a couple
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Thank john d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gondola Hotel

Address: 31 Hang Hanh Street | Hoan Kiem District, Hanoi 84 4, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #111 of 600 Hotels in Hanoi
Price Range: $39 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Gondola Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Gondola Hotel in Hanoi is exquisite merging between Italian spirit and Hanoi culture. Right in the heart of Hanoi Ancient Quarters, steps away from Hoan Kiem Lake and all other major sights of the city, this romantic boutique hotel is perfect for leisure and business guests. At Gondola Hotel we provide 40 glamour & elegant rooms where you can retreat into the peace and relaxation from the hustle and bustle of Hanoi. Full fill your enjoyment by dining on delicious Vietnamese and European cuisine at our Gondola Restaurant or relaxing in the stylist roof-top bar while admiring the picturesque panorama of Hanoi. Welcome to Gondola Hotel and allow us serve you with all of our professionalism and enthusiasm. ... more   less 
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