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“Outstanding”

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Hanoi Meracus Hotel 1
Ranked #52 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed February 11, 2013

The rooms were well appointed, very clean, quiet and comfortable. The qualtiy of the furniture and cleanliness of the room is outstanding and the common areas are beautiful. All the staff - front of house, food and beverage and housekeeping were extremely friendly and helpful. It's all great, you won't be disappointed.

  • Stayed: January 2013, traveled as a couple
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3  Thank Hakiospak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 9, 2013

An extremely friendly welcome and competent personel. We requested a twinroom and got a rather big room with all amenities and in good repair. The breakfast was excellent. The location is perfect with lots of interesting destinations within walking distance. When we returned to the hotel after a week absence we were recognized and made to feel like returning family.

Room Tip: The lower floors in the front can be a bit noisy because traffic does not stop at night.
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  • Stayed: January 2013, traveled with family
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1  Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

The staff of the Meracus, even by the high standards of Vietnamese hotels, were amazing. We arrived on the overnight train from Hue at 6am and got a taxi to the hotel, hopeful that we could leave our bags but not much more. The staff put us in a room straight away, 8 hours before the technically allowed check-in time, essentially giving us an extra night for free. They were always attentive and incredibly friendly. The room and location, too, contributed to a sense that this is a brilliant hotel. On one of the best shopping streets in the Old Quarter, and about a two minute walk down to Hoam Kiem lake, there can't be a better placed hotel in Hanoi. The breakfast buffet was the best we tried in Vietnam, the wifi was excellent and the rooms always pristine. On top of that, the shower was ridiculously good - 5 different shower-heads - and the management left a hand-written note when we checked out. Not a bad word to say about the Meracus, it was (pun intended) Meraculous.

  • Stayed: February 2013, traveled as a couple
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2  Thank waxember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

The friendliest & most willing to help staff ever encountered in any hotel anywhere & with what appeared to be a warm genuine smile. Great rooms with great facilities. If one was picky the only thing missing was a bar (but this is common in Vietnam). If I was ever lucky to return to Hanoi this is where I would stay.

  • Stayed: January 2013, traveled as a couple
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Thank Noel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

We had very nice weekend here with my wife. The deluxe room was spacious with a hardwood floor. The bed was HUGE and comfortable and the shower was big, with great water pressure and lots of hot water. There was complimentary fruit and bottled water, and the minibar was well stocked and inexpensive. Best of all, the staff was very friendly and extremely responsive. We felt very welcome. My only minor complaints are that the wifi signal was pretty weak in our room (it was free, though), and there was a some street noise in the morning.

Room Tip: Don't get a street view room if you are a light sleeper.
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  • Stayed: January 2013, traveled as a couple
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Thank Deron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

The Meracus Hotel was our base while we were in Hanoi and it was terrific. Ideally situated in the old Quarter in a street that has lots of shoe shops. Night market close by and a abundance of good restaurants. The Hotel staff were the best we have struck anywhere and quite informative about the local area, they put us onto a couple of good places to eat. breakfast was great and the rooms spotless and comfortable. Loved the front entry and ground floor decore, lots of beautifully carved stone , very impresive. The hotel provided transport to and from the airport for $18 each way which was good value.We stayed two nights then went for a three day two night Halong Bay cruise. They looked after our luggage while we were away as we came back and stayed another night before flying to Phuket. As we had a early start that morning they packed us a breakfast to take with us which was much appreciated. In conclusion great place to stay with very helpfull and friendly staff, Definately recommend this hotel to all if staying in Hanoi.

  • Stayed: January 2013, traveled as a couple
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2  Thank roy v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HungMeracus, General Manager at Hanoi Meracus Hotel 1, responded to this reviewResponded February 6, 2013

Dear our distinguished guest,

We sincerely thank you for choosing Meracus Hotel for your recent stay in Hanoi, and we are highly glad to know that our expectation has been exceeded.

On behalf of the whole staff, we are grateful to you for the wonderful comment being presented here, which meaningfully encourages and supports us on our way of development.
We are moved to know that the little cares done for you have been appreciated that much, and also delighted since your stay at Meracus was completely satisfied. Our primary goal is fulfilling every guest’s satisfaction, accordingly we keep striving harder in order to improve both facilites and services to the best possible.

There is no doubt to say that your words are significantly useful for the future guests to know better about the advantages and convenient services that Meracus Hotel is willing to offer everybody for a plesant stay at anytime.

From the bottom of our hearts, we bid you a warm welcome, and your patronage is important for us in deed.

Thank you very much again for kindly supporting us, and we wish you great fortunes and prosperity.

Happy Vietnamese New Year!

Your in service,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

stayed in a triple room for total of 4 nights with a break in between when we went for halong bay cruise. good location. clean room with very comfortable bed. nice modern toilet and shower. free wifi. stayed in 2 different rooms. both rooms were very quiet. we were served a plate of fresh fruits every day. they help me to get the tickets for water puppet show. very near Ho Kiem Lake. nice and helpful staff. they are not pushy in getting us to join any of their tours. they will only recommend when we ask. very impressed by the service. good place to stay in hanoi and can enjoy the walk at Ho Kiem lake daytime as well as night time.

  • Stayed: February 2013
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Thank nbq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Meracus Hotel 1

Address: 11 Hang Dzau, Hoan Kiem Lake | Old Quarter, Hoan Kiem Dist., Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #52 of 599 Hotels in Hanoi
Price Range: $40 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Meracus Hotel 1 3*
Number of rooms: 22
Official Description (provided by the hotel):
Located in Hang Dau (Hang Dau) street – the famous shoe-shopping street of Old Quarter Hanoi, Meracus Hotel is at convenient place where you just step out and feel the true life of the over-1000-year-old beautiful city. With graceful design of lobby, lounge, restaurant and rooms, Meracus Hotel is the most right place for your relax after hours of working or traveling. ... more   less 
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