From the time we arrived at Meracus, after being picked up at the airport by the pre-arranged driver, we really felt like VIP's! Bags carried for us and a lovely cup of ginger tea at reception. Our room, a Superior, was small but adequate, clean and with lovely touches like rose petals and a complimentary fruit platter. The bathroom was good too, with the most adavanced multi-nozzle shower I have ever seen.
Breakfast was a good balance of western and vietnamese dishes. I can have cereal any day at home, so enjoyed the pho and various dumplings on offer. On the last day, an omelette, very tasty.
The staff was always welcoming and helpful, and made us feel special every time. They organised our fabulous Halong Bay cruise, including an upgrade, which they did not tell us about and it was a lovely surprise.
The location, fabulous, Hang Dau could be renamed "Shoe Street"!
Only 1 little thing, is that guests in the stairwell that our window opened to, were sometimes inconsiderately noisy, but that is hardly the fault of the Hotel.