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“Excellent Hotel exceptional staff”

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Hanoi Meracus Hotel 1
Ranked #53 of 597 Hotels in Hanoi
Certificate of Excellence
Reviewed March 16, 2012

We spent 5 nights on and off while travelling to Halong Bay and Sapa. Hotel facilities are excellent and clean. A laptop in every bedroom comes in very handy (although WIFI is at times unreliable). Biggest asset for the Hotel is their staff. They are exceptional, friendly and extremely helpful. Very convenient location. They kept our excess luggage safe and secure while we travelled. It is a recently and tastefully renovated Hotel.Hope they will be able to maintain the standard. We recommend wholeheartedly.

  • Stayed: March 2012, traveled with family
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Thank Brindalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 15, 2012

It was a great experience to stay at this hotel. The room is just perfect for a good rest (clean plus comfortable bed). The staff were very helpful, they let us check in early in the morning as we arrived by train. The location is convenient, there are many restaurants and shops around.

  • Stayed: February 2012, traveled as a couple
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Thank TripOfOurs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2012

Great hotel, great location, great service, great price. I don't think you will find a better option in all of Hanoi.

Recently took a 4 day trip to Hanoi with a friend. We wanted something that was convenient to the tourist sites, that had some 'character' wasn't overly priced, nor too loud. This one was perfect.

It was literally 2 blocks to the lake and the water puppet theatre, smack in the midst of all kinds of shops and cafes. The rooms were comfortable (we stayed in 2 different ones as we took an overnight trip to Halong Bay in the middle). Possibly the best shower ever - body jets, super hot water... nothing better after a long day of sight seeing. I was worried about noise, as a light sleeper, but never heard anything. It was as quiet as a library at night.

The staff were incredible! I was travelling with a strict vegetarian and they were able to make some really great recommendations for places to eat. My friend also had her phone stolen while we were out walking around. The hotel staff helped us fill out the police report and personally walked us to the police station to translate and help us submit it. WAY above the call of duty.

All in all, we were very happy with our choice and would highly recommend this hotel to anyone travelling to Hanoi.

  • Stayed: March 2012, traveled with friends
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1  Thank SingWeiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2012

Stayed here for two seperate nights when travelling with a friend.Highly recommend it!
Centrally located, 5 mins from the Water Puppet Theatre.
Offers complimentary breakfast - a delicious spread.
Rooms are slightly small if you have a lot of luggage but it is a brand new hotel and everything is in great shape. Laptops with wireless access in each room.
Most importantly, the staff at the hotel is extremely helpful and super nice. In particular, I'd like to thank Ms. June! My phone was stolen while in Hanoi and Ms. June translated the incident report into Vietnamese for the police and walked us to the Police Station and translated for us. The staff's friendliness and helpfulness is truly what made our stay there so comfortable. I would highly recommend it as a place to stay in Hanoi.
One quick note - the hotel does not offer complimentary airport pick up/drop off; but they can arrange it @ US$ 18 per trip

  • Stayed: March 2012, traveled with friends
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1  Thank mh_ct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2012

As I am writing this, I'm still at the hotel, but I'm so pleased with our stay here that I couldn't wait to write about it!
What can I say other than the fact we had a great stay here? impeccable room (we were welcomed by a bed and bathroom filled with rose pattels and some fresh fruit), very friendly staff (always at your service), great location (at 2 min. walk from the lake and water puppet show), quiet room (although in the shoe shopping street of the old town)...
This was our first time in Hanoi, but if we ever return, we'll certainly choose the Meracus hotel to stay and I will recommand it to my family and friends!

  • Stayed: March 2012, traveled as a couple
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Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2012

Everything was great at this hotel. The service was excellent, location perfect, room was as expected and the staff was magnificent!!
The first day at the hotel was slightly tarnished by the fact that the air conditioning unit was faulty, we were moved to the hotel nearby for the night as they were fully booked. That was fine because we returned to meracus the next day. June the receptionist that served us most of the time, was extremely apologetic. Hermis, another staff member whom we spoke to had great English and that helps when one does not know how to speak the local language. Again great service and help. The other staff were great too!!but I didn't get a chance to know all their names.
Breakfast spread changes slightly everyday, which is a bonus. Pho and egg station is simple but awesome.
The only area to improve on is probably keeping the bacon warm and also not to over cook it. Creme caramel, so yummy!!
Left really early for our flight and they prepared us a breakfast to take away which I thought was really nice.
Great hotel and will definitely come back if I visit Hanoi again.

  • Stayed: March 2012
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2  Thank Foodgloriousfood88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2012

Right in the midst of Shoe Street, 3 minutes walk to Hoan Kiem lake, this small new Hotel has much to offer! Nice quiet room, great showers, comfortable beds, free internet (even a laptop) in the room, commendable fruit basket, decor of flower petals all over the bed/sink, sumptuous breakfast and attentive staff - what more could a traveller ask?! High on omy recommendations, I would not hesitate to stay here again. My omnly concern is that it would move up as No 1 in Trip Advisor's ranking and would be hard to book in future. One thing to note - the street is spelt Han Dau (but pronounced Hang Dzau) in the map and there is another Hang Dao street (pronounced Hang Dow!) but fortunately the 2 roads are nearby! Location is great as it has many shops nearby and many eating places in Hanoi's famous Old Quarter!

  • Stayed: February 2012, traveled with friends
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2  Thank Jeffmachoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Meracus Hotel 1

Address: 11 Hang Dzau, Hoan Kiem Lake | Old Quarter, Hoan Kiem Dist., Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #53 of 597 Hotels in Hanoi
Price Range: $42 - $70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Meracus Hotel 1 3*
Number of rooms: 22
Official Description (provided by the hotel):
Located in Hang Dau (Hang Dau) street – the famous shoe-shopping street of Old Quarter Hanoi, Meracus Hotel is at convenient place where you just step out and feel the true life of the over-1000-year-old beautiful city. With graceful design of lobby, lounge, restaurant and rooms, Meracus Hotel is the most right place for your relax after hours of working or traveling. ... more   less 
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