I stayed here for 2 nights and also booked the Sapa and Halong-Bay-Cruise with the hotel. The organzation of the trips was excellent and the staff was great. After the Halong-Bay-Bruise they gave me a free room for the afternoon to kill the time until the night train to Sapa left. Overall, I felt very welcome in the hotel and the customer service was excellent,in fact, the best I have encountered in any hotel so far! Extremely helpful and friendly staff.
I can highly recommend this hotel!
Besides the great staff, the hotel has a good location and the rooms are very nice and clean.
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