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“A superb hotel with exceptional service, right in the heart of Hanoi.”
Review of New Vision Hotel

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New Vision Hotel
Ranked #24 of 647 Hanoi B&B and Inns
Certificate of Excellence
Reviewed September 18, 2013 via mobile

Superb hotel..
My partner and i had one night in Hanoi on the way from Halong bay to Hue. We realised at 9pm we wouldn't be able to get a train so had to book a last minute bed through Hostel World.
When we arrived (20 minutes later) they were expecting us, smiling and relaxed it was a warm welcome.
We dropped into the conversation we were planning to get a train and the man on the desk gave us so much of his time, explaining how we could save money and the best coarse of action.. It was informative but not pushy and dealt with perfectly.
We were then shown to our lovely spacious quarters with large wet room shower and colder than ice air conditioning..
Unfortunately tho we were woken in the morning by a loud banging noise, it persisted for about 10 minutes so we were wide awake.. I phoned reception and very grumpily asked what it was and could it stop! The lady on the desk informed me they were renovating a room below us, so we got up.
As we walked out the hotel after breakfast the manager ran to stop us, sincerely apologising about the noise. She informed us our stay would be free of charge and they would also give us another complimentary nights stay whenever we chose! She even refunded the£1.99 booking fee we paid on Hostel World.
We were more than made up, she went above & beyond making up for our trouble, and left us smiling about her generosity and sincerity.
This hotel is basic, but the service is nothing short of exceptional.
From friendly, helpful, smiley staff who can't do enough for you to the finer details like bottles of cold water being brought to you before your tush even touches the seats in reception, super fast wi-fi, doors being opened by smartly dressed porters, a basket of fresh fruit brought to your room on arrival and a fantastic location in the heart of the bustling old heart of Hanoi... We loved it, so will you.
Perfection!

  • Stayed: September 2013
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25  Thank onetimeadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 17, 2013

I have stayed about a week. I took tours to Halong Bay and Sapa. Both tours were really impressive. This hotel staffs give you information of everything and helpfull.You can enjoy Hanoi city and some tours at reasonable price.

  • Stayed: September 2013
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20  Thank ryo-mid-ex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

the hotel is in the historical part of the city, very close to hoan kiem lake, the "heart" of Ha Noi.
The staff is verz helpful, we also booked a 3 day (two night) trip to cat ba island and Ha Long bay, which was really beautiful!
Price for the rooms is also pretty good, i can fully recommend to stay at new vision hotel!

  • Stayed: September 2013, traveled as a couple
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22  Thank Max S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013

I recommend this hotel for their excellent services. We stayed for 4 nights and it was amazing. The hotel is very convenient and accessible to the restaurant and also to the wet and dry market.
The manager of the hotel was so kind and knowledgeable in all aspects.

I love the stay and we'll go back next time we visit Hanoi.
They are all superb!!
I salute you New Vision Hotel!!

Room Tip: A room with window.
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  • Stayed: September 2013, traveled as a couple
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23  Thank Felicity N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

Perfect service, excellent crew!! They are really nice and very helpfull, they helped us very pleasently whit a trip to halong bay, and they had some good tips for our journey in the rest of vietnam. Its a good price for a good accommodation.

  • Stayed: September 2013
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20  Thank 210Eve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

We arrived here on August 13th for a trip to celebrate our silver wedding anniversary and my 50th. It was booked through Elegant travel in the Uk. We emailed the hotel in advance asking for a room with a balcony. When we arrived we were gob smacked. The bed and bathroom were decorated with hundreds of rosé petals, complimentary wine and birthday cake. I had been concerned when we arrived, the lobby is lovely but the staircase is very tired with old carpet and no air on. The room however was clean and our balcony was a mini lounge with sofas and a table. The aircon in the room was a real relief and the contrast between the room and the balcony was immense. This is the Hanoi old quarter and is 3 star so don't go expecting 5 star and you won't be disappointed. My only criticism was the bathroom, it needs updating and a proper shower cubicle installing.

Room Tip: Room 202 is at the front with a balcony
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  • Stayed: August 2013, traveled as a couple
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17  Thank Cathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013

My partner and I recently stayed at New Vision, Hanoi. We wanted budget to mid, with a fair bit of assistance with travel arrangements. We were dropped at new Vision by the taxi man from the airport, and did not know what to expect. We were satisfied in all aspects:
Tariff prices, location (in the heart of the old quarter), room cleanliness, with up to date maintenance and every thing working (except the new low quality hair dryer), Good breakfast included, and the most important; great staff. This was reinforced by the daily staff meetings
we occasionally observed. We booked a tour to Sapa, incl. overnight train travel both ways.
Staff escorted us to the train, and all the promises made re accommodation, daily tours, meals,
and connections were meticulously met. Iced water in the foyer? served immediately, no charge.
Loan umbrella? no probs. Luggage handled effortlessly. We also purchased a one way train trip to Hue. I did not check prices of travel, but it all seemed in the ball park. A cheapo job may not have produced the excellent results we experienced. John Marks and Chai Lien Ho.

Room Tip: The real budget rooms do not have a window/balcony. The upper storys are a bit of a climb. (no lift...
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  • Stayed: August 2013, traveled as a couple
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21  Thank john m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Vision Hotel

Address: 68 C - 70 Hang Bo Street | Hoan Kiem District, Hanoi 0084, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 647 B&Bs / Inns in Hanoi
Price Range: $21 - $39 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Vision Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
New Vision Hanoi Hotel ! Most travellers used to think that they could not find a luxury Hanoi hotel in Hanoi hotel old quarter because all three star Hanoi hotels, four star Hanoi hotels, five star Hanoi hotels are usually located outside of the old quarter. Come to stay with us, your ideas will be changed as New Vision Hanoi Hotel is the first luxury Hanoi hotel gets five star services. ... more   less 
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