My partner and i had one night in Hanoi on the way from Halong bay to Hue. We realised at 9pm we wouldn't be able to get a train so had to book a last minute bed through Hostel World.
When we arrived (20 minutes later) they were expecting us, smiling and relaxed it was a warm welcome.
We dropped into the conversation we were planning to get a train and the man on the desk gave us so much of his time, explaining how we could save money and the best coarse of action.. It was informative but not pushy and dealt with perfectly.
We were then shown to our lovely spacious quarters with large wet room shower and colder than ice air conditioning..
Unfortunately tho we were woken in the morning by a loud banging noise, it persisted for about 10 minutes so we were wide awake.. I phoned reception and very grumpily asked what it was and could it stop! The lady on the desk informed me they were renovating a room below us, so we got up.
As we walked out the hotel after breakfast the manager ran to stop us, sincerely apologising about the noise. She informed us our stay would be free of charge and they would also give us another complimentary nights stay whenever we chose! She even refunded the£1.99 booking fee we paid on Hostel World.
We were more than made up, she went above & beyond making up for our trouble, and left us smiling about her generosity and sincerity.
This hotel is basic, but the service is nothing short of exceptional.
From friendly, helpful, smiley staff who can't do enough for you to the finer details like bottles of cold water being brought to you before your tush even touches the seats in reception, super fast wi-fi, doors being opened by smartly dressed porters, a basket of fresh fruit brought to your room on arrival and a fantastic location in the heart of the bustling old heart of Hanoi... We loved it, so will you.
- Official Description (provided by the hotel):
- New Vision Hanoi Hotel ! Most travellers used to think that they could not find a luxury Hanoi hotel in Hanoi hotel old quarter because all three star Hanoi hotels, four star Hanoi hotels, five star Hanoi hotels are usually located outside of the old quarter. Come to stay with us, your ideas will be changed as New Vision Hanoi Hotel is the first luxury Hanoi hotel gets five star services. ... more less
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