Excellent hotel, a haven of calm, right in the heart of the old town.
Service was absolutely outstanding! Nothing was too much trouble. Staff even arranged for medication and a room to be provided for an afternoon at sister hotel in Sapa when we weren’t even staying there! They are true to their word of once you have stayed at the Essence you are a valued customer of any hotel in the chain! Amazing.
Tom, Joe, Julie, Johnathan were brilliant, with Jack leading the way on exceptional service. Very many thanks!
- Free Wifi
- Free parking