Essence exceeded out expectations! The staff were so friendly, authentic and helpful. The food was amazing! We ended up eating in the hotel most of the time because we were spoilt with service and amazing traditional Vietnamese fresh food! They helped us plan our trips to sapa and halong bay! Which turned out to be amazing! Even after our trips they let us shower and store our baggage so we had absolutely no worries the whole time! The staff member that stood out was Steve he was always happy, helpful and smiling! Essence even arranged for us to stay in another hotel the last night of our stay in Hanoi and they were booked out! Before we boarded the car transfer to airport Steve and another staff member came to see us on our way with a huge smile wishing us the best of luck on our travels and thank us for staying with them! I could go on and on about how amazing everything was! But you should go experience it for yourself! A big thanks to everyone at essence hotel!
- Official Description (provided by the hotel):
- Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more less
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