The first thing that impressed me about this hotel is that my inquires where promptly & clearly answered. We stayed in Hanoi for 5 nights,during that 6 days the hotel help us booked all tours and activities. We went on a Halong bay cruise with Paradise Luxury, watched a Catru concert ( Traditional Vietnamese Music), rode a rickshaw and more. They even help us planned our itenerary on where to go and what to eat.
The hotel is well located near eating and shopping areas, less than a minute walk and you'll find yourself in street of food and drinks.
Hotel and its rooms are tastefully decorated with dark wood matched with light colored walls, along with soft pillows and feathery beddings. The rooms are suprisingly quiet even with the busy streets.
A laptop is provided with free internet and wifi. Complimentary drinks are given and if you book a junior suite wine, snacks, minibar and laundry are free of charge.
We only ate breakfast in the hotels restaurant. They provided an ample about of items to choose from your usual eggs, ham, oats, fruits and yogurt. Nothing special but overall good.
Finally the staff which for me what makes this hotel stand out.
They are very friendly and helpful willing to go our of their way ensure the customer is well taken care of. They help us transact with a local shop for my made to order stamp. Booked concert tickets for us,and the list goes on. They are always on alret to attend on customers need be it helping you carry your bag to pressing the elevator button. I have stayed in 5 stars hotels across Asia and without any hesitation I say that essence staff service can match or ever supprass that of a 5 star hotel. Remarkable "
- Official Description (provided by the hotel):
- Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more less
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