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“This is probably as good as it gets in the old quarter.”

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Essence Hanoi Hotel & Spa
Ranked #21 of 578 Hotels in Hanoi
Certificate of Excellence
Mt Eliza, Australia
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“This is probably as good as it gets in the old quarter.”
5 of 5 bubbles Reviewed September 25, 2013 via mobile

Amazing oasis amongst the madness of the streets outside the door! Stayed 4 nights here, then 2 nights at Halong Bay and another 3 nights at Essence. It takes. Few days to adjust to the chaos in the streets. The first night we were wondering what on earth we were doing here and how can we get out of this crazy noisy area! You have to immerse yourself and move with the flow. By the last few days I was riding a bike in the chaos, and loving it. The rooms were pretty quiet and cool and clean. The staff were trying very hard to please and the general environment was relaxed and friendly. The restaurant was very good and very reasonably priced, although you really should eat out every night despite the ease of eating a nice meal in the comfortable and cool hotel restaurant. We sometimes had lunch there to relax and regroup after hectic morning before going out again later in the day. All reviews are similar and all indicate you are pretty safe in staying here.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROSS L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,739 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Level Contributor
133 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed September 24, 2013

We stayed in the Essence at the start of our trip to Vietnam. When we first landed after a long flight from the UK, Hanoi seemed fascinating but chaotic. However, once we stepped instead the hotel it was an amazing oasis of calm. We were met with smiles, welcome drinks and presented with a map to ensure we made the best of the central location. The rooms were well laid out and surprisingly you couldn't hear any of the street noise. Plenty to choose from at breakfast and after reading the reviews on TA we booked into the restaurant for our second night. We were not disappointed, all 6 of us had a great meal and yes it was more expensive than eating outside the hotel, but not compared to restaurants in the UK. It has to be said that the service was second to none. Would definitely stay if in Hanoi again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
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    • Service
Helpful?
1 Thank Lady B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 24, 2013

We stayed at the Essence Hanoi for our honeymoon trip, and were so pleased with the hotel and the service. Even before we arrived, the staff were extremely helpful after they learned we wanted to take a cruise through Halong Bay, and gave us several great options to choose from before booking the trip for us. The hotel was right in the middle of the Old Quarter and was perfectly situated for sightseeing while still being convenient to duck in if we forgot something or wanted to take a break during the day and was still very quiet at night despite its popping location. The staff wanted to make sure we had the perfect experience not only at the hotel, but in Hanoi generally, and gave us great restaurant recommendations (in particular, New Day around the corner). They spoiled us with a bottle of wine and flowers on the bed to celebrate our honeymoon. Highly recommend!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed September 23, 2013

Visited Hanoi for total 4 nights, staying at the Essence. They arranged visas on arrival in advance which were very straightforward. Airport transfer very smooth and welcoming, and hotel itself was excellent. They also organised midway overnight tour to Halong Bay which was super dooper.
Staff were excellent - friendly with terrific service, helpful and knowledgable, with impressive English language skills.
Deluxe room was terrific - spacious, excellent air con and amenities, large bathroom, immaculately clean, modern, good wifi, large bed. Breakfast good quality.
Amazing value for money.
Couldn't have had a better location in the middle of Old Quarter and short walking distances to most major attractions.
Would highly recommend this place.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Macquarie, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 23, 2013

The hotel organised tours to Sapa and Halong Bay and purchased tickets for our train to Hue. A staff member escorted us to the train station each time and picked us up from the train station even though it was very early in the morning. The restaurant was excellent and all staff members were friendly and efficient. The Essence is beautifully appointed and well located. Outside the hotel is crazy but the minute you walk through the doors you feel like you've stepped into another world.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marion P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 23, 2013

We stayed here for 4 nights of which 1 night in sister hotel elite. Outstanding rooms, food, employees and service. Really, I think not much city hotels in the world can beat this kind of service, quality and friendlyness. You feel comfortable as soon as they open the doors for you when you arrive.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeroen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

Although we were expecting a larger room, on explaination from the Manager about the small sizes of accommodation in the Old Quarter of Hanoi I was satisfied. The room was too small for us to adequately access our luggage.
A welcoming bowl of fruit (nice touch). Transport was organised from the airport and return and also tickets to the Water Puppets as well as organising our trip on a cruise to Halong Bay. The staff could not do enough, always friendly and eager to help. This hotel also has a shower that you can use (after check out) and prior to catching your flight. The manager works long hours, he is always available at the front tour desk and he appears to treat his staff well. Great manager (Mr Giang) and great staff! Sets an example! After returning from our cruise as planned for an extra night (they even safely store you belongings while you are on the cruise) we were offered a much larger room at a discounted rate and a reduced rate on our previous nights in the smaller room. It does not get any better than that ! Very informative re advice on restaurants and helpful organising taxi's and cyclo tours. We were given the rate on how much to pay etc so it was great to know we were not being ripped off! The honesty and service is second to none. If other Hotels offered this we would all be happy. Initially we wanted to stay at The Diamond and were very disappointed that this was unavailable. Think the Essence was a better location. A great breakfast, well done team!

Room Tip: Ask for something up from a superior room is you have large luggage
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judy5746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Essence Hanoi Hotel & Spa

Property: Essence Hanoi Hotel & Spa
Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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