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“Junior suite”

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Essence Hanoi Hotel & Spa
Ranked #22 of 586 Hotels in Hanoi
Certificate of Excellence
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Junior suite”
Reviewed November 15, 2012

Being one of the top hotels on tripadvisor we were almost a bit sceptical, it sounded too good to be true... But the hotel is simply lovely!! Friendly staff, good food (and reasonable prices, both vietnamese and western), excellent located in the old town, clean rooms and in the junior suite you even Get free minibar, a bottle of free wine and free laundry... The laundry services are not expensive at the hotel, but we really appreciated the free and well executed service. I would recommend the hotel to anyone going to Hanoi!

  • Stayed November 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hansen3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,778 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (641)
Date | Rating
  • Chinese (Traditional) first
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English first
Waikanae, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2012

This was possibly the best value hotel we have experienced anywhere. All of the staff were just so wonderful and helpful in every respect and in every situation. Although the front desk staff directed us to several excellent restaurants, the in-house restaurant was hard to beat. Thank you, Essence Hotel, for making our nine-day stay in Hanoi so memorable. Alan & Luba Perry.

  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank Alan and Luba P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 14, 2012

We were impressed by the ever-friendly and helpful staff from the front desk to the cafe throughout all four days of our stay. The rooms are very nice and clean and the cafe serves pretty good food including a good breakfast selection. There is also free wifi and a good cable TV selection. Its location on Ta Hien also makes it convenient for a long night of drinking in the many nearby bia hoi joints. The only complaint we had was that the laundry service did not return one of our shirts and instead gave us somebody else's shirt. That was however rectified the next morning, when they discovered their mistake and came to return our shirt.

Room Tip: Rooms at the further end of the hotel are quieter as they are located further from the street.
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  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Dottywhaleshark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 14, 2012 via mobile

This is part of a group of 5 hotels.we had accidentally booked the wrong arrival date and so arrived a day earlier than expected. The staff were very helpful and found us a room elsewhere and transferred all bags etc with no fuss the next day. Great breakfast supplied and service wonderful . Thoroughly enjoyed our stay in Hanoi

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kjjsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 14, 2012

We stayed in an adjoining room on the 7th floor (couple with three children). As adjoining rooms in Asia are very rare we were thrilled to have this option. The rooms are small but the location is marvelous, right in the bustling old city (though you wouldn't know it when you are inside this tranquil oasis). The restaurant is quite good, although, bizarrely, they charge extra for cappuccino or latte during your morning breakfast (which normally is included in the rate). But the real asset of this location is the fantastic staff. So lovely and attentive and will do absolutely ANYTHING for you. They repeatedly jogged over to the Water Puppet Theatre to check availability for us, and they even purchased the tickets so we wouldn't have to go in advance. They offered great advice on what to do and where to eat in Hanoi. They provided a gorgeous cake and rose petal display on our bed as it was our wedding anniversary, and when we checked out, they accompanied us to the train station and literally put us on the train so we had no stress about finding the right carriage. All in all , the extremely welcoming and gracious staff makes this a must destination.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
1 Thank MrandMrsOJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 13, 2012

We stayed at the Essence for 2 nights in Nov with a night in between spent in Halong Bay. The reception staff and manager had excellent English and were terrifically helpful. Location is great, right in the old town within easy walk to the lake and some of the best restaurants. The rooms are very clean, spacious and beautifully decorated. Excellent service from the moment we walked in as we were given a refreshing welcome drink, the check in procedure was quick and the lady on reception took a lot of trouble explaining what was in the area and showing us a map, which is one of the best too with some very useful hints and tips on the back

Breakfast spread is excellent with ala carte orders of eggs, pancakes and pho available without additional charges. Their Essence café also serves excellent Vietnamese cuisines at reasonable prices.

We were glad to be able to leave some of our bags at the hotel until our return from Halong Bay on the following day. On our return, the bags were already in our room. I would recommend this hotel to anyone as our experience was so delightful and we would definitely stay again here if we return to Hanoi.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank Tony08_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, Maryland
2 reviews
Reviewed November 13, 2012

Hotel very well located in the old town, we stayed 3 nights. Beautiful spacious rooms. (We were able to integrate our room quickly after a welcome drink and were surprised dê receive a higher category room, the room was at the back and could not hear the street noise). Breakfast buffet + eggs or pancakes included in the price. The evening very good restaurant "Essence coffee." Very good value for money. Friendly smiling staff.

  • Stayed November 2012, traveled with friends
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Helpful?
Thank Joas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Essence Hanoi Hotel & Spa

Property: Essence Hanoi Hotel & Spa
Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 586 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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