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“Lovely hotel, lovely staff, a perfect retreat from the busy streets of the old quarter.”

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Essence Hanoi Hotel & Spa
Ranked #21 of 578 Hotels in Hanoi
Certificate of Excellence
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely hotel, lovely staff, a perfect retreat from the busy streets of the old quarter.”
5 of 5 bubbles Reviewed November 5, 2012 via mobile

It was around a year ago that my fiancé and I stayed at the Essence Hanoi . Originally made the choice due to it's reviews on Tripadvisor , very happy to see it's number one .
From the welcome drink on arrival to the ease at which our airport transfer was arranged on check out , and everything in between, the level of service from the staff was first class .
The rooms are very clean and well presented , we had a suite that was more than adequate for space , and was a very peaceful retreat from the Hanoi hustle and bustle.
Breakfast was always good , whether it be a continental style or more traditional Vietnamese style (the hotels pho is delicious) , it was always lovely.
Reception would always go out of their way to help, whether its booking an excursion (we booked a trip to/around Halong Bay) or in our case , at 11:30 at night walking you through the busy streets of the old quarter to find a pharmacy for my fiancé , nothing was too much trouble.
If you stay in Hanoi for any period of time, I'm sure you will be as impressed as we were with the Essence hotel , a lovely hotel, with amazing staff .
Thank you for a great holiday .

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,739 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Adelaide, Australia
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

Exceptional staff and service from top to bottom. the rooms are beautifully equipped and the freebies in the bathroom are quality - not the typical throwaways found in simlalry priced rooms. As mentioned a pick up from the airport puts you at ease from the start and upon arrival you are welcomed with a smile and all the help you need. Their map is one of the best too with some very useful hints and tips on the back. you are in the middle of the action and they will get a reliable cab or moto at any time. Very good value for money - the extra $10 a night here compared to others is money well spent in my view.

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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leppo_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wimbledon, London, UK
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 4, 2012

I contacted Essence Hanoi in June by email, and they quickly and efficiently arranged the tours that I wanted (one to Tam Coc and one to Halong Bay, and later the visa letters for my family (Visa on Arrival is much cheaper than using UK embassy).

The hotel is central and rooms very comfortable, with an excellent breakfast. Most impressive, however, is their service - when my trip to Halong Bay was cut short due to a approaching typhoon, the hotel booked me into another hotel for at short notice and also made considerable efforts to reschedule my flights.

Thoroughly recommended.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DOS_sF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 3, 2012

We didn't stay at this hotel but were running late for the airport after coming back from Halong Bay. We decided to get dropped off at the first hotel the van stopped at & get a taxi from there to the airport. Essence Hotel was that hotel. The porters quickly took our bags & the reception staff rang & organised for the hotel car to take us to the airport the reception staff spoke great English & reassured us we had plenty of time to get to the airport.

We sat in the lobby & the hotel was very clean. There were a lot of guests there who were all being well looked after. The reception staff & porters were all smiling & doing whatever they could to help the guests.

The price for the private car to the airport was about US18 - very reasonable for the 50 minute fridge.

  • Stayed October 2012, traveled as a couple
    • Service
Helpful?
1 Thank Stevest443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 31, 2012

Arriving at the airport, our driver (that we'd organised with the hotel on their recommendation) was waiting for us patiently...as our baggage took a while to collect! The Old Quarter is the only place to stay in Hanoi, the hussle, bustle is amazing. When we first walked the streets it was a bit daunting, but by the end of our stay we were crossing like the locals. The hotel staff were always there to greet us with a smile, so knowledgable with very good English. We tried the day spa at the Essence's sister hotel (Diamond) and were so happy with the staff there aswell - a 'must do' if you are travelling with a group of girls like us, and you feel like a beautiful pamper experience to break up the shopping! We were four Aussie ladies in Vietnam for 10 nights and we stayed four of them at this hotel. We used Tripadvisor to plan most of our holiday and this hotel was so well reviewed, it absolutely didn't disappoint. The hotel recommended and booked our Halong Bay cruise for us and on their recommendation we went 5 star... WOW so happy that we did!! We ate in the restuarant for breakfast each morning (lovely) and tried the special local set menu twice for dinner as we enjoyed it so muc!! All in all, we were treated so special here, and truly felt like we were leaving friends as the smiling staff waved goodbye to us.

  • Stayed September 2012, traveled with friends
    • Value
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    • Service
Helpful?
1 Thank Joyousmumma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 30, 2012

My family stayed in Essence Hanoi Hotel one day and one night before we come to Halong Bay. I must say that this is a good hotel with good services and good facilities. We were really satisfied with their staff. They are very friendly and warmly. They give me more details about Hanoi and about Temple of Literature when we asked the way to there. Even they helped us find a tour guide.
If we have another time to come to Hanoi. we will stay in this hotel more and visit more place in Hanoi.

Stayed September 2012, traveled with family
Helpful?
1 Thank Seungho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 30, 2012

My adult daughter, husband and I spent two separate nights at this hotel right in the heart of the very active old quarter. The hotel was an oasis of calm but only steps away from the hub-bub of commerce, scooters, bikes, diners and tourists in the old quarter.. We chose to take a taxi from the airport after being advised by the hotel that it would be less expensive than having them provide a car. We were warmly greeted on the steps of the hotel by the staff and given a welcoming glass of juice while checking in. My daughter had a separate room so we were able to see two rooms and were delighted with both - rose petals on the beds (how lovely), spotlessly clean bathrooms, free wi-fi and peace and quiet. Nothing more could be asked. We had two breakfasts in the dining room - an array of both Southeast Asian and western foods and had a final lunch before departing for Halong Bay. The food was delicious, and the restaurant staff gracious and accommodating. We would unhesitatingly recommend this hotel for travelers to Hanoi not merely for the lovely rooms but for the wonderful staff and their constant attention to detail and to their focus on providing their guests with a perfect experience.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmason1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Essence Hanoi Hotel & Spa

Property: Essence Hanoi Hotel & Spa
Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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