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“Zen in the midst of mayhem”

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Essence Hanoi Hotel & Spa
Ranked #21 of 580 Hotels in Hanoi
Certificate of Excellence
Calgary, Canada
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Zen in the midst of mayhem”
Reviewed December 16, 2011

A beautiful boutique hotel with very friendly and helpful staff. Breakfast is complimentary with many delicious choices. The staff are trustworthy and go out of their way to ensure you have a great stay.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,761 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (638)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 15, 2011

Best hotel in Vietnam easy! I can't say enough about the staff here, make you feel like family, a good family that is.. Upgraded us to a junior suite on our return from Ha Long, wow! Breakfast was great. In an ideal world all Hotels would be like this. Love it!

Room Tip: If you can get a junior suite, Lovely.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clancy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 15, 2011

My husband and I used the Essence as our base during our recent visit to Vietnam and were extremely happy with the location, staff, service, breakfast and lodgings! All of the staff were extremely helpful and very attentive to needs and details. The location is in the heart of the Old Quarter, but noise was never an issue and it's easy to walk everywhere (well, as easy as it can be to walk in Hanoi!).

Like other reviewers, the hotel helped us book trips to Halong Bay and Sapa and perfectly coordinated all of the details. The rooms are extremely clean, very comfortable and we loved the ease of having a laptop w/ internet right in the room. The breakfast, which was included in our rate, was very good. Everything at the Essence was top-notch and I would highly recommend booking your stay in Hanoi here.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danimarks_maine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlon, Belgium
1 review
Reviewed December 14, 2011

It's a really good hotel with large, clean and quiet rooms..I had chosen a "Junior Suite" ...
The staff is charming and available , the breakfast offers many possibilities and the central location of this hotel in the old quarter is fantastic
I recommand it...

Stayed November 2011, traveled on business
Helpful?
Thank Ganzy1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Level Contributor
225 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 11, 2011

I'm a frequent traveler to Vietnam and I've been to Hanoi 6-7 times in the past. Before this trip I've typically stayed at "boutique" hotels away from the Old Quarter or at one of the big western style hotels due to attending meetings there. I always found myself walking to the Old Quarter in my spare time since that's where all the activity is. On this trip - I'm in Hanoi now at the Essence - I decided to research hotels in the Old Quarter and I settled on the Essence Hanoi due to its connections to the Elegance group and reputation and room availability. This is a WONDERFUL small hotel, but anyone reading these reviews probably already knows that. The staff are totally attentive and service oriented, without becoming too intrusive. The facilities are new and attractive, exceptionally clean (spotless!), and the breakfast is great with a good selection and very fresh. I have eaten cooled to order eggs and pho each morning along with fresh fruit. The breakfast area and the kitchen appear to be at least as clean as any hotel I've stayed in. I booked a Junior Suite and would probably do that again as the room features fit me well. The fruit basket in my room has been refreshed each day and the wireless access is very good. The bathroom is also good with one of the best showers I've had in Vietnam and a completely reliable supply of very hot water. Despite all the noise outside, my room on the sixth floor is very quiet. This is a great hotel that would be appropriate for just about any traveler who desires the location and price range. I'm very happy with my choice and I'll be sad to leave tomorrow! I'll be a returning customer.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 11, 2011

Like others, I was a bit skeptical about all the high ratings for Hanoi Elegance chain. But the service and attitude of the staff is amazing! Clean, posh room. Breakfast was delicious and this location is great, right near the beer corner.

Only negative was the first 2 nights I didn't have a laptop in my room, but they remedied that once they realized it. I thought I was supposed to have a laptop in-room but wasn't sure. There is a computer in the lobby in any case. This branch has been open only a few months.

I would definitely stay here again!

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank none00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
157 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed December 4, 2011

Had a great stay at the Essence Hanoi hotel.
First the staff is brilliant. The travel desk helped us book a couple of trips (Halong Bay and Sapa) but more importantly smoothed out all the various transition... took us to the train station, offered us a room to shower after Halong Bay, picked us up... all in perfect timing. Fantastic service.

The room is nice, quiet - which is a surprise given the frantic pace of life in the old quarter in Hanoi - comfortable bed, a laptop to browse the Internet - all well appointed.

All at an excellent value for money.

I have been very impressed by this hotel and as I said earlier - can not praise the staff enough for a wonderful service and experience.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MassiG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Essence Hanoi Hotel & Spa

Property: Essence Hanoi Hotel & Spa
Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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