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“Convenient location and a comfy bed”

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Hanoi Hibiscus Hotel
Ranked #122 of 578 Hotels in Hanoi
Certificate of Excellence
Melbourne
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Convenient location and a comfy bed”
4 of 5 bubbles Reviewed February 15, 2014 via mobile

Came to this hotel after checking out especen that only had one room that we did not like. This one at $22 a night seemed like a good value. The room is not very big but the bed was very comfy and everything worked. The best part is this was the first room in Vietnam with budget rates that had proper partition for the shower thus ensuring that the bathroom was not completely wet after a shower

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nomadiccouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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389 reviews from our community

Traveler rating
    258
    86
    26
    5
    14
See reviews for
30
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
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  • Dutch first
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English first
Bellingham, Washington
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 1, 2014

We stayed here two nights( two couples traveling together). Paid $22 for a front room, $20USD for a backside room. Both were nice, clean, fresh white linens, clean mini fridge, comfortable bed (a rare thing in Vietnam for 20 bucks). Staff was very professional.

Online rates are pricier than walk in rates though. We were able to bargain on the spot for a good rate. At online rates of $40USD they would still be fair value, but at $22 they were a right bargain!
Would stay here again for sure if we ever come back to Hanoi.

Room Tip: Rooms on the street side have more light and a small balcony!
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chefwithapassport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 29, 2013 via mobile

We stayed at Hibiscus one night after staying two nights at the next door backpackers hostel (not worth it).
At Hibiscus we paid 20$ (400.000 dong/ night) but we could have bargain a bit more.

The room was clean, quite spacious. Bathroom fine with warm water. A/C working.

What made the difference was the breakfast (included) which was quite big: 4 toasts, butter and jam, fruit salad and hot drink.

Given the location, the price of the room and the breakfast I think it was worth it. However so not expect anything "exceptional". It is just a great quality price deal ;-)

Stayed November 2013, traveled as a couple
Helpful?
1 Thank marion_mouton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cagayan de Oro, Philippines
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 27, 2013

Our experience in Hanoi was just outstanding! It's a very charming city where the lifestyle is laid back and the people are wonderful. Hanoi Hibiscus started our trip the ideal way, with attentive Mr. Ha tending to our every need. He was consistently there, going above and beyond his call of duty, just to make sure we were happy and comfortable. He also introduced us to the famous Pho soup of Hanoi (must try). If you go to Hanoi, I highly recommend Hibiscus as your hotel. It's a convenient location, with affordable and clean rooms, and great staff :)

Room Tip: look for employee Ha and he'll make sure your'e taken care of ;)
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trixie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed October 7, 2013

Dear all,
Me and my cousin went to Hanoi for the weekend. We booked the hotel in advance and due to the plane delay, we arrived quite late (minight). We booked Hibiscus for 2 nights. The person welcoming us first announced that the room had a problem and that we couldn't sleep in the hotel, so he took us to another hotel 20m from there. A basic room and terrible bathroom (blocked sink and unclean toilet-bathroom). The next day we asked to the manager if we could move our stuff to Hibiscus and she said that the room might not be fixed and that we might have to sleep again in the other hotel... For us, no way that we stayed one more night there so we asked them to fix the room for the night or we would find another hotel. By this time, the other hotel where we slept the night before was already asking for money (450.000vnd, same price that the Hibiscus hotel we booked) against our passport, so no discount, nothing for the trouble caused. We had no other choices to pay in order to have our passports back and the freedom to leave if the Hibiscus room was not fixed.
As the Hibiscus hotel wanted us to stay the following night, they called us all day long because they wanted us to move our luggages in their room (and "now" as they said), promising that the room will be fixed, so it was very annoying to be harassed on the phone while we were visiting business partners. When we came back in the evening, everything was apparently fixed and someone else from Hibiscus came to us asking for the money of the first night (the money that we gave already in the morning to the other hotel) so very inconvenient from them to ask that at that point. We were already very negative about this hotel.

I don't know if the other reviews are talking about the same manager, but the one we saw, a girl, was very impolite, always cutting our sentences to say "Can you listen to me now.." which is very rude from a manager's point of view. Moreover she was always repeating the same nonsense sentence which is that as we booked a room at their Hibiscus hotel, they have a room for us (which was impossible to use when we arrive, and they didn't tell us at all before we arrived). In the end we had to pay the same amount for the second night (450.000vnd). No discount for the trouble caused, and no compensation at all. The manager was not understanding at all, she just wanted her money and didn't care about her reputation. Very incompetent !

So my opinion about Hibiscus hotel: AVOID IT!
Bad management, impolite people, bad service. And I am wondering how they did manage to get their excellence certificate 2013 because they don't deserve it at all. I wouldn't be surprised if they have paid people to write reviews...

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Marion V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
5 of 5 bubbles Reviewed August 11, 2013

We first came to the Hibiscus after taking a tour of nearby Sapa, organised by Lily, the manager who also works across the street at the Green Mango Tours portion of the hotel. The tour was fantastic (both as an experience and in value), and if you are planning any local tours, I would highly recommend booking them through Lily, who could not have been more helpful. The hotel was very modern and clean, and a very enjoyable breakfast was included in the price (which included both Western dishes and Vietnamese classics). It was by far the nicest place we stayed in Hanoi (and probably most of Vietnam), and if you are doing the trip on a budget (a room is $20), then this place is perfect.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusieMaguire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica
2 reviews
4 of 5 bubbles Reviewed August 4, 2013

I first met Lily at Green Mango Travel (across the road from Hibiscus) to schedule a couple of tours and travel arrangements across the country (and another into Laos).

Let me say, first, that Lily is amazing and will help you out with ANY need you have in Vietnam, and particularly local areas like Hanoi, Ninh Binh and Ha Long Bay.

The hotel has clean, large rooms that are right in the smack-middle of what's going on in central Hanoi. Thanks Lily for being an incredible help to my family and I!

Emmett

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ebloom658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Hibiscus Hotel

Property: Hanoi Hibiscus Hotel
Address: 52 Ngo Huyen Str | Hoan Kiem Dist, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #122 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hanoi Hibiscus Hotel 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
Opened in September 2011, this hotel in an addition to the Hanoi Hibiscus Hotel providing fine accommodation as part of our Hanoi Cozy Hotel chain. Conveniently situated in the heart of Hanoi, the Hanoi Hibiscus Hotel just 150 meters from the famous Hoan Kiem Lake and within walking distance of many tourist attractions such as the Ngoc Son Temple, the Hanoi Opera House, the Thang Long Water Puppet Theatre and the special atmosphere of Hanoi’s Old Quarter.Hanoi Hibiscus Hotel offers affordable, luxurious accommodation in an authentic Vietnamese neighbourhood. Rooms are furnished with wooden floor and state-of-the-art facilities. All rooms feature bathrooms and shower, hair dryer, and IDD telephone. Hotel services: currency exchange, laundry, and tour information.Just a few steps out of the Hanoi Hibiscus Hotel hotel you can explore the best of Hanoi's architectural gems and walk along to experience the wonderful flavour local food, night market, and shopping. ... more   less 
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