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“Accommodates all your needs”
5 of 5 bubbles Review of Real Hanoi Hotel

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Real Hanoi Hotel
Ranked #67 of 341 Specialty Lodging in Hanoi
Certificate of Excellence
London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Accommodates all your needs”
5 of 5 bubbles Reviewed September 4, 2013

We stayed here in a large group whilst touring the north of Vietnam. The staff could not have been more helpful even when there was 20+ of us! The rooms were clean and the beds are comfy, with the added advantage of air con! The bathrooms too were cleaned everyday and fresh towels provided. A big plus for us girls was the hair dryer!!
The staff were fantastic as many late nights they would wait up for us to roll in tipsy. In most cases they went beyond there call of duty.
Overall I would recommend this hotel to any traveller, travelling to Hanoi as its right in the centre for bars, pubs, shops etc.

Room Tip: Go for 203 or 303 as you dont have to climb all the stairs, plus you get a balcony!!
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LauraCharlotte333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaLee0808, Front Office Manager at Real Hanoi Hotel, responded to this review, September 7, 2013
Thank you for sharing your experience when you stay at Real Vietnam Hotel. Your review helps us a lot in upgrading our hotel service and facilities.
Thanks again and hope to welcome you at Real Vietnam Hotel. We will show you how we changed.

Real Vietnam Hotel
Fiona Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
    126
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    21
    9
    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 4, 2013

This hotel is in a great location in the old quarter of Hanoi, it is right next to what we called the "smelly street" however, this is authentic Vietnamese street sellers who just happened to be selling strange smelling goods.
It is close to plenty of other shops and restaurants that are not smelly!
The staff were really friendly and helpful and compared to a lot of the places I stayed in Vietnam this was by far the cleanest and most hospitable! You are still in Vietnam though remember so always go by the phrase "don't expect too much".

On the whole this is a good hotel with friendly staff, clean rooms and it is value for money!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnneliesK23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaLee0808, Front Office Manager at Real Hanoi Hotel, responded to this review, September 7, 2013
Thank you for sharing your experience when you stay at Real Vietnam Hotel. Your review helps us a lot in upgrading our hotel service and facilities.
Thanks again and hope to welcome you at Real Vietnam Hotel. We will show you how we changed.

Real Vietnam Hotel
Fiona Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 23, 2013

The Real Vietnam Hotel became like a second home during my time in Vietnam, having returned there several times over a month. The staff were always extremely welcoming and couldn't do enough for our group. The rooms were more than adequate for our needs, considering we were only staying for about 3 days before moving on again. I stayed in about 4 different rooms and all were completely fine.
Customer service isn't Vietnam's strong point but this hotel could function well in England for its friendliness and service. Our group was on first name terms with the staff by the end, and we all had hugs when we left for good.
The location of the hotel is perfect, situated in the Old Quarter and easy to find when you know where you're going, and close to everything you could need in the middle of Hanoi.
Definitely stay here and tip your staff!

Room Tip: No elevator so go for a room on the first few levels!
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
4 Thank Callllyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaLee0808, Front Office Manager at Real Hanoi Hotel, responded to this review, September 7, 2013
Thank you for sharing your experience when you stay at Real Vietnam Hotel. Your review helps us a lot in upgrading our hotel service and facilities.
Thanks again and hope to welcome you at Real Vietnam Hotel. We will show you how we changed.

Real Vietnam Hotel
Fiona Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 20, 2013

I loved real Vietnam hotel because it is in the old part of Hanoi and it's very close to the main lake.
The staff is great and nice, they are always there for u and any of your questions. I had such a good time with them.
The room was comfy and clean, we had everything we needed.
I enjoyed my staying in this hotel.
If I ever go back to Hanoi, I ll come back to real Vietnam hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noecasadei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaLee0808, Front Office Manager at Real Hanoi Hotel, responded to this review, September 7, 2013
Thank you for sharing your experience when you stay at Real Vietnam Hotel. Your review helps us a lot in upgrading our hotel service and facilities.
Thanks again and hope to welcome you at Real Vietnam Hotel. We will show you how we changed.

Real Vietnam Hotel
Fiona Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 19, 2013

Stayed at the Real Vietnam Hotel over a total of probably 10 days. It is perfectly located in the centre of the Old Quarter with many shops and restaurants and only a short walk away from the lake. I don't have a bad thing to say about my stay here - the staff really go above and beyond to make your stay as comfortable and enjoyable as possible. They are so welcoming - even when you come back to the hotel after a day out! Rooms are all of very good standard with great air con and good en suites. There's free wifi throughout the hotel and breakfast is included with the room. I would recommend this hotel to anyone - I know where I'll be staying if I return to Hanoi.

Room Tip: Try to request a lower floor as six flights of stairs can be a trek - especially with all your lugga...
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaLee0808, Front Office Manager at Real Hanoi Hotel, responded to this review, September 7, 2013
Thank you for sharing your experience when you stay at Real Vietnam Hotel. Your review helps us a lot in upgrading our hotel service and facilities.
Thanks again and hope to welcome you at Real Vietnam Hotel. We will show you how we changed.

Real Vietnam Hotel
Fiona Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paignton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 19, 2013

The best thing about this place is the staff. In a country where customer service is at a minimum the Anna and Stephen go out of their way to help you, remember your name and help set up trips or offer advice on what to do. Anna even went to a police station when a fellow travellers phone was stolen to help translate.
The hotel is clean and cheap - great for travellers.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank ssnow2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaLee0808, Front Office Manager at Real Hanoi Hotel, responded to this review, September 7, 2013
Thank you for sharing your experience when you stay at Real Vietnam Hotel. Your review helps us a lot in upgrading our hotel service and facilities.
Thanks again and hope to welcome you at Real Vietnam Hotel. We will show you how we changed.

Real Vietnam Hotel
Fiona Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

Real Vietnam was the first hostel we went to when arriving in Hanoi and it's safe to say we went back every time our trip took us through the capital. The rooms were spotless and cleaned every day, the staff were so lovely, spoke really good English and were so helpful. They even let me use the hotel phone free of charge to call my bank when my credit card got blocked. There was a cheap breakfast menu every day (brilliant pancakes) and tea and coffee whenever you wanted it. Comfy beds and hot showers all the time. Bit of an inconvenience trying to get up to the sixth floor with all your bags as there's no lift, but not a huge issue. Cheap laundry service, computers and free wifi (doesn't work in every room but works really well on the stairwell). They sell bottled water, beer and soft drinks from reception too.

The hostel is right in the centre of the old quarter too; loads of shops and stalls, boutiques selling designer clothes super cheap if you're into that. There is a fruit and vegetables market literally 20 yards down the street from it with loads of fresh pineapple and mango and bananas etc. Hundreds of restaurants nearby too, from german kebab shops to fancy places to eat. In the evenings there are loads of bars and even a few club-type places to go out with crazy cheap cocktails and beers. On weekends the streets are packed with locals and travellers alike drinking beer, very social and a lot of fun! It's safe to say the hotel is right in the heart of the action and a great palce to stay. Would go back without a doubt.

Room Tip: Rooms facing the street have balconys which are nice, but can be more noisy.
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyTraveller1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FionaLee0808, Front Office Manager at Real Hanoi Hotel, responded to this review, September 7, 2013
Thank you for sharing your experience when you stay at Real Vietnam Hotel. Your review helps us a lot in upgrading our hotel service and facilities.
Thanks again and hope to welcome you at Real Vietnam Hotel. We will show you how we changed.

Real Vietnam Hotel
Fiona Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real Hanoi Hotel

Property: Real Hanoi Hotel
Address: 16C Trung Yen Lane, Dinh Liet Street | Hoan Kiem District, Hanoi, Vietnam (Formerly Real Vietnam Hotel)
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #67 of 341 Specialty Lodging in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Real Hanoi Hotel 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
Real Hanoi Hotel is located at the heart of Old Quarter Hanoi, within 2 minutes walk to the most beautiful Lake of VietNam (Hoan Kiem Lake). Thanks to its location, tourists are granted a quick access to the majority of service such as food & drink, recreation & beauty and relaxing therapy, medical care, currency exchange. ... more   less 
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