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“Nice & Friendly Staff”

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Hanoi Holiday Diamond Hotel
Ranked #47 of 578 Hotels in Hanoi
Certificate of Excellence
Singapore, Singapore
1 review
“Nice & Friendly Staff”
5 of 5 bubbles Reviewed April 8, 2014

Dear All...if you plan to travel to hanoi in budget and save more money for your coffee then i will highly recommend you to stay this Hanoi Holiday Diamond Hotel as their location is strategic and their staff is super friendly and nice....beside that room is simple, nice and clean....so is worth for the value of money....One important point to add their value is morning breakfast.....you not gonna miss their breakfast ....especially their toast.....YOU MUST TRY......even now i still miss their toast and definetely i will go back to stay in their hotel again.....

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatrickChong1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,871 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (253)
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English first
Swansea, United Kingdom
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 7, 2014

I stayed here three times and also in their sister hotel in Hue. The staff were really lovely, always ready for a chat and remembering your name. Fresh flowers, internet and breakfast served nicely. After a day out and about it was lovely to come back it felt like coming home but I don't have a doorman. Very good value restaurant across the road which means you don't have far to go to eat with the locals. Really recommended hotel.

Room Tip: I stayed on the 4th floor and it was quiet.
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mumblesmeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
5 of 5 bubbles Reviewed April 7, 2014

Excellent polite and helpful staff. Very clean and big rooms. Great location and close to everything. Laundry facilities avialble. They let us leave our bags there for 3 days when we went to halong bay and they gave us free upgraded rooms on both nights we stayed there. I wouldn't stay anywhere else in Hanoi. Thanks for a wonderful stay.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chunkysaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed April 6, 2014 via mobile

As others have put...you get what you pay for in terms of the hotel itself, but the staff excelled themselves to make our stay incredibly comfortable including days after we checked out. The rooms are simple and work, the breakfast was surprisingly good compared to most other places I've been to. Their omelette was bloody brilliant and you could have whatever you want and as much as you want off the menu. Cherry was a huge help and even helped us with our onward journies giving good recommendations and organising our transport for the next 2 destinations. This sort of thing makes a massive difference makes this place stand out compared to any nice place that has bad service. Get the owners to spend a bit more on the hotel and less time responding to perfectly valid complaints on tripadvisor.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oliver W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed April 6, 2014

I stayed at the Diamond for two nights, the room was very clean with a large double bed and plenty of facilities including a desktop computer for access to the internet.

The hotel is located in the heart of the hustle and bustle of Hanoi and stepping out for the hotel for the first time is an eye opener.

The staff were fantastic, especially Candy, who took great pride in there work and had an outstanding attitude as well as a vast knowledge of Hanoi. We went too Halong bay for two days and upon our return they had arrange our train tickets to DaNang with. I fuss or quibble.

I would recommend this hotel for anyone wanting to be in the heart of Hanoi without sharing a dorm with 19 other teenagers.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkEdPin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noosa, Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 5, 2014 via mobile

What awesome staff this hotel has, always available to go the extra mile, so informative and helpful, our stay here will be very memorable, the rooms are clean, the shower works like a shower should, nice hot water, the breakfast was lovely, will definitely stay here again. A big thank you to Cherry and Candy.

Stayed April 2014, traveled as a couple
Helpful?
Thank Ruth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surprise, Arizona
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 4, 2014

From check-in to checkout, the staff at this hotel seemed like they were there only to please us! Whatever we requested was ours for the asking. Whenever we left the hotel, they helped us cross the street (crazy drivers in Vietnam), and the same when we returned. They watched for us and took care of us. They were also very helpful w/suggested itineraries, directions, and restaurant recommendations. Breakfast (not a buffet but cooked to order) was a very nice way to start the day. All in all, we would recommend this property ... and if you go, please send our regards to the great staff.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surprisesw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Holiday Diamond Hotel

Property: Hanoi Holiday Diamond Hotel
Address: 5 Nguyen Sieu Street | Hoan Kiem, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #47 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Holiday Diamond Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more   less 
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