We initially planned on staying here for a day because I had an important grad school interview and wanted a place with strong wifi, helpful staff, and good decor for the background. The staff were very understanding and helpful, and told me they would even install a webcam on one of their computers for me if needed. The wifi was excellent and I managed a twenty minute interview no problem. We loved the hotel and its staff so much, we stayed another week!
The rooms are well decorated and spotless. They do a very thorough cleaning every single day (mopping the floor, cleaning the tub, etc). They leave Nescafé, tea, water, flowers, and a fruit plate every day. Amazing. The bed is soo comfortable (we overslept every day and I blame that!) and the bathroom has a big lovely tub which means the room stays nice and dry. There is a flat screen with HBO, Cinemax, discovery, history, animal planet, etc in English. There's a PC and a minifridge stocked with reasonably priced beverages.
The staff here are absolutely excellent. They greeted us by name and remembered our plans for the day, always ready with a helpful suggestion. I you ever wait in the lobby for any reason, they always offer you a drink. We trusted them enough to simply ask them them to book us a day tour to Ha Long Bay (there are so many dodgy tourist shops and awful stories even from people who pay tons of money for 'luxury' tours). They arranged an excellent day for us. We were in a group of about 12, on a nice spacious ship and had a great lunch and a perfect bus. They even told the company to make sure we were back I time for our night train. When we came back, they offered us a room to use for showering and changing before our train, and called us a cab while we did so. The cab company they have a relationship with uses the meter and was therefore hassle free and cheaper.
Oh and I forgot to mention breakfast! Cooked to order, absolutely delicious and as much as you want for free. I was tempted to move into this hotel permanently. :) Thank you for a perfect stay!
- Official Description (provided by the hotel):
- A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more less
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