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Hanoi Holiday Diamond Hotel
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Reviews (2,031)
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1,649
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All reviewshalong bayold quarterphothe hotel staffwelcome drinkdong xuan marketsister hoteltrain ticketsrooms are cleanhotel is locatednight trainnight marketstar servicespecial thanksfresh fruitstayed here for nightsairport pick
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Reviewed March 14, 2013

I rated Hanoi Holiday Diamond Hotel as "Excellent" simply because that was the service we experienced during our stay in said hotel. From the time I emailed the hotel for queries regarding Hanoi, Halong Bay and Sapa, Cherry and Jenny responded immediately and answered my queries efficiently. They arranged our booking in their family room, which is very nice with bath tub, computer, wifi, weighing scale, vault, refrigerator, complimentary coffee, tea and fruits. They also made arrangements for our overnight stay in Halong Bay in Galaxy Cruise and our trip to Sapa. Car service was provided to us for airport transfers. Pick up at the time of our arrival in Noi Bai International Airport is free while drop off is US$ 18. Breakfast is included in the room rate. I would say that the food is also very good. Aside from Cherry and Jenny, all the staff of the hotel are friendly and very helpful in suggesting where to go in Hanoi for sightseeing, where to shop and how to haggle and good restaurants.

The hotel is in Old Quarter and walking distance from the various tourist spots like Hoa Kiem Lake, Opera House, Museum of History. If you are fond of walking, you could also walk from the hotel to the famous Hanoi Prison (which is also called Hanoi Hilton), Hanoi Tower, Temple of Literature, Water Puppet Theatre. It is also near the famous Dong Xuan Street and other shopping places for your shopping for souvenirs and other items. The hotel is also not very far by taxi from other tourist spots like Ho Chi Min Museum, Ho Chi Min Mausoleum, One Pagoda, Presidential Palace, Ho Chi Min House on Stilt, West Lake and the famous Quan An Ngon Restaurant. The staff also advised us on what type of taxi to take to avoid taxi scam

The hotel made arrangement to bring us to the train station for our night trip to Sapa (which took approximately more than 8 hours). The hotel staff also picked us up from the train station to Holiday Diamond Hotel when we arrived from Sapa to Hanoi at 4:30 AM. Even though the check in time is 2 PM, the hotel allowed us to check in at 5:00 AM and we were given a temporary room (since the family room is not yet available) so we can rest and then they transferred our luggages to the family room as soon as this became available. I would say that their service is beyond the ordinary. I have not seen this kind of service in other hotels.

Trip to Halong Bay via Galaxy Cruise was also arranged by the hotel. When we arrived in Hanoi from our Halong Bay trip, the hotel gave us a room where we could have our shower before we go to the train station for our Sapa Trip.

Hanoi Holiday Hotel made our stay in Hanoi very comfortable, safe and relaxing. I am definitely recommending this hotel to my friends if ever they will go to Hanoi. I would also say that their price is very reasonable.

Thank you to Cherry, Jenny, Mai, Nancy, Tony and the rest of the hotel staff for the kindness and excellent service!

Room Tip: Family Room is good.
  • Stayed: March 2013, traveled with family
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3  Thank TERESITA C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

This is a great hotel and an even better value for the price. The hotel is impeccably clean and the staff is very friendly and helpful.

The breakfast is delicious...I had the beef pho every day during our stay.

The rooms have a computer with fast internet service.

The location is great...there are numerous restaurants nearby and the night market is ~5-6 minute walk.

  • Stayed: February 2013, traveled as a couple
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Thank PunyPenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Stayed in this hotel for 3 days. The service is excellent. The staff are super friendly, helpful, efficient and can communicate in English. Queries via e-mail were promptly replied. The free breakfast was delicious and breakfast menu had several choices. Complimentary coffee, tea, and bottled water everyday. Towels are changed everyday. The room including the bathroom is clean. The room had a computer, big tv and excellent working a/c. Free wi-fi connection (strong signal). Location is good and is near to tourist spots, shopping and dining. I also availed of their airport transfer to have a worry free ride from airport to hotel and vice-versa. This hotel is truly a value for money.

Room Tip: Stayed at Room 203. In the morning you can smell breakfast because the dining area is just below the room. If you like to have a window with an outside view this room is not for you. The "window" of this room is actually a glass panel with privacy tint facing the corridor.
  • Stayed: March 2013, traveled with friends
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1  Thank Dette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2013

Stayed at the Holiday Diamond for 3 nights. Convenient location in the Old Quarter close to lake, attractions, shopping and cafes. A real little diamond in terms of service, location and value for money. Clean and comfortable rooms with a safe, TV, computer and DVD. Fresh fruit and bottled water each day. Rooms are quiet given it's right in a very busy area. Staff very friendly and helpful. Gave excellent advice and directions on tours, shopping and eating. Nice breakfast with courteous service. All requests of staff handled to our satisfaction with a smile. It was the welcoming and caring attitude of the staff that made our stay so special. Thank you Henry, Dee, Mai and all other staff members.

  • Stayed: February 2013, traveled with family
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Thank AlThel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2013

We stayed here for three nights. The room was good enough for the price. Although I would have preferred to have a room with a window, we were stuck on an interior room on the second floor that enabled us to hear most of what happened in the lobby. But overall the room was clean, affordable and centrally located. The staff here was incredibly helpful and went out of there way to make sure everyone was taken care of. I also highly recommend the Bia Hoi stall near the hotel. Our street food tour took us there and you can't really beat fresh beer for 8000 VND.

  • Stayed: February 2013, traveled as a couple
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1  Thank chayler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minh P, Manager at Hanoi Holiday Diamond Hotel, responded to this reviewResponded May 21, 2013

Dear travellers,
First word,We would like to say thank you all for posting us your
reviews on this website.
It is an endless source of experience for us to make ourself better in
this hospitality business.We understand how precious your comment to
us.
Especially thanks to chayler for your contribution idea for us and sorry if any inconvinence you encountered during your stay.We will try to manage our service and staff to avoid any thing the same happen again.
Once again,Many thanks for your comment and We wish to welcome you back in the future to bring you the most comfortable stay.
Your Best Regards,
Manager
Minh Pham

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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