Perhaps you thought I am exaggerating here by giving a rating of 10 Star for the hospitality, but I assure you that I am not at all.
The Hanoi Holiday Diamond Hotel is part of the group which has the highly rated Hanoi Charming 2 Hotel. At first I was going to book at Charming 2 Hotel. However, when I saw Holiday Diamond on their WEB, I opted for it. In fact the reservation was made by Kate of Charming 2 Hotel by e-mail. Kate was very professional and promptly responded to my inquiries. I paid by Pay Pal the charges for the first night in US dollars so there was no transaction fee involved.They will also arrange for tours and Halong Bay Cruises for you.
I booked an airport transfer also which was $18(one way) in line with the taxi fare. My reservation was for October 31st and I made it during the 1st week of August about three months in advance.
My flight to Hanoi from Luang Prabang was late. Instead of arriving at 6:15PM, it arrived at 8:00 PM. Well, to be honest, I was afraid that no one will be there to pick me up. But when I exited the customs, I was greeted by their agent and taken to a nice late model SUV.
When we arrived at the hotel, Henry from the reception came to the car and greeted me. And the bell boys attended to my luggage. They were just waiting for me. While Ha (Miss) attended to my check-in, I was treated with a cool fresh mango juice. Since it was late and I wanted to have dinner, I requested Ha to find a good restaurant nearby which offered vegetarian food. Henry took me to my room and showed me how everything worked including the Safe. The bell boys brought my luggage.
Without delay, I went down stairs, and Ha was waiting with the map and showed me where the Restaurant Tamarind was. Less than five minutes of walk. The restaurant turned out to be very good also.
The hotel is located in the Old Town (Hoan Kiem area) where the action is. You can walk to the restaurants and sites in the Old Town. The taxi to the Museum was about 50,000 VND. My room was on the sixth floor and I did not hear any street noise.
The room was bit small but it was modern and fully equipped. There were two night tables next to the double bed. One night table had two bottles of water, Coffee and Tea making equipment and a fresh fruit plate wrapped in the plastic foil. All complimentary. They replenished the fruit plate every day. There was a cupboard/closet with hangers and shelves and an electronic Safe. A desk with a flat screen monitor connected to a PC was available at no cost. Wi-Fi was also available at no cost if needed. A good size flat screen TV was on the wall with good selection of international channels. A small refrigerator with mini bar was located under the desk.
The linens and pillows were excellent. In fact I liked the duvet/comforter so much that I was tempted to purchase it from them. The bath room was clean and had all the toiletries
and towels. Everything was clean and well kept. The house keeping/maid service was excellent.
The breakfast was beyond my expectation. There was no buffet but they had an extensive menu for “cooked to order” breakfast. The menu had Western as well as Asian items. You can order anything and everything. No restrictions, no limits! Two young ladies welcome you warmly with smiles and serve you with their full attention to your request. The service was prompt and the food was excellent.
After breakfast I met with Nancy at the reception and she helped me with my intended site seeing agenda while Ha telephoned for a taxi which came to the hotel in no time.
I checked out and paid my bill in US Dollars as quoted which I think was good. They kept my luggage while I went to a ‘two days/one night’ Halong Bay trip. When I returned the next day, in the afternoon, they offered me a room to take bath and clean up.
Again, my transfer back to the airport arranged by them in a late model Toyota SUV was very pleasant and comfortable. And my eyes were teary when the entire staff came to the door and waved me goodbye.
While I remember Nancy, Ha and Henry by their names, the entire staff including the bell boys was so nice. Generally speaking the hotel staff is trained to be nice to their guests, but here I felt that they welcome you, serve you, help you and treat you with genuine hospitality from the bottom of their hearts.
- Official Description (provided by the hotel):
- A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more less
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