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“Five star service” 5 of 5 bubbles
Review of Hanoi Holiday Diamond Hotel

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Hanoi Holiday Diamond Hotel
Ranked #43 of 578 Hotels in Hanoi
Certificate of Excellence
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Five star service”
5 of 5 bubbles Reviewed August 24, 2012 via mobile

The Hanoi Holiday Diamond has good facilities, is well situated in the Old Quarter, provides great value for money ($25/night including free wifi, cable TV and breakfast for two - yes please!), but, best of all, the staff were amazing. They were friendly and helpful and spoke excellent English. They arranged our tour of Halong Bay, tickets on the night train to Hoi An and transfers. The hotel itself wasn't fancy, but it was clean and comfortable. I thoroughly recommend the Hanoi Holiday Diamond.

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LimaJuliet_AUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,847 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
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English first
indonesia
Level Contributor
2 reviews
5 of 5 bubbles Reviewed August 24, 2012

My friend and I stayed here for one night and were blown away by the excellent customer service. All the staff were incredibly helpful, especially Jenny, who organized our train tickets to Sapa, including transportation to the train car itself to make sure we got what we paid for. When we were in Sapa we had a question about our return ticket and after we called the hotel, Jenny emailed immediately and took care of everything. She was so helpful. We can't thank you enough Jenny!

The rooms are clean and the location is fabulous. Absolutely one of the best hotel staff I've ever come across. We only stayed there one night but they helped us with everything during our ten day stay in Vietnam. I would definitely recommend it to anyone going to Hanoi! Thank you again Hanoi Holiday Diamond Hotel! You guys are amazing!

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thesaltexpress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 23, 2012 via mobile

As we travelled already for 3 months in Asia, we were very surprised what we got for 25$. Not big, but well equipped rooms with TV, minibar, PC in the room!, free wifi, free excellent breakfast (we hadnt ham for quit a while). Location is good in the old quarter. Not all rooms have outside windows, so check when you book. Would definitely go there again.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stravancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed August 22, 2012

My husband and I stayed at this hotel a few times during our visit to Hanoi and surrounding area. The hotel staff, especially Jenny, are what make this hotel so great! They are very interested in ensuring all guests enjoy their stay. They provided great information about trips in and around Hanoi. We didn't feel pressured to purchase tours, they offered as much advice as we inquired about. We did some research and did book two trips through the hotel, their recommendations were great! The hotel is very clean, has a great breakfast, and the rooms come with all the amenities, including a computer. For one of the nights we wanted to return in between our trips, the hotel was full. They kindly booked us with their sister hotel, Charming 2. The staff there are terrific as well and the rooms and location is great as well! We were able to leave our luggage with both hotels and they always thought of every detail for us to ensure we were happy with our stay!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cortnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed August 22, 2012

Only stayed here for one night after staying at the Sofitel Plaza which is touted as a 5* hotel but wanted to be closer to all the action. Tried to book at the Charming 2 Hotel which had been highly recommended by a friend but they were full and actually turned us on to Holiday Diamond. Fantastic location, fantastic price and absolutely amazing staff. They do everything possible to make you feel welcome, informed and valued. As mentioned in other reviews, on check in you get a lovely welcome drink and wet towel/flower bought to you...a nice personal touch and spend time actually sitting next to you chatting, finding out if you need any advice on where to go / eat/ see etc...and then we were shown to the room by the receptionist/checkin staff..as well as the guys bringing up our bags....I must say I was pleasantly suprised as we had only paid $40 sale price for one of their rooms (401) and I was just as happy in the room as I had been at the Sofitel. It was very light and airy and clean, spacious enough and a nice plate of fruit/free bottled water...a little fridge with a few softdrinks (mini bar/prices) if needed and a decent sized tv with a dvd player (great for checking if the dvds you buy there actually work!) and even more suprsingly a computer with free internet...fabulous!! Its not all flash and expensive, but a nice safe haven great for people on a budget and who dont want to be in some of the dodgier looking places that abound. I must admit tho that the room next to us did not look as nice/space & light wise...the bed basically fit between the walls and there wasnt that much natural light as one of the windows looks into the hallway next to our door! but all the rooms like ours at the end of the hall (201/301/401) etc are fine. I dont agree with another review that says that breakfast was great variety....I have had far superior BUT it is adequate with the basics like fruit/yoghurt/toast & some bakery items...i only saw 3 hot dishes which were omelettes pre maid (that were yummy) sausages/bacon and something else i dont recall...and you could order the Pho....coffee was piping hot which was great and some juice as well...all in all great considering its included in your room price...walking distance to everywhere...the lake, Bia Hai Corner, all the shopping, bars etc..and of course taxi's /cyclos just outside waiting if you need to go further afield...anyways if your looking for somewhere cheap and cheerful, clean and tidy this is a great wee place...would definitely go back and stay again....

Room Tip: Rooms at the end on each floor (301/401/501) were decent sized and well lit...cant say the same for...
See more room tips
  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ravens_skye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daegu, South Korea
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 20, 2012

I would have said excellent but the only fault of this wonderful establishment is the breakfast - only to realize Vietnam as a country does not do a very good western breakfast anyway. Vietnamese food is great so it actually works out best that you are not stuffed with bacon and egg from the hotel. The service and cleanliness and friendliness of staff make up for everything. We even returned to stay there before flying out of Hanoi again. We opted for standard - and it was more than sufficient. big screen tv, computer, free and fast wifi, airconditioning and everything was in great working order. the staff was very friendly when my friends bag got snatched (in Ho chi min) we didn't have time to report the case so they held her hand through the whole process at the police station in hanoi. The location of this establishment is also great - at the heart of the action but you still sleep like a baby. I would stay there again for sure....

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Phumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 16, 2012

all of the staff were awesome.we able to early checkin since my flight was arrive early.they give a lot of help and asking how your journey when return to hotel .And also nice breakfast buffet.the room is great,have personal computer ready and great wifi to upload my photo

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mengy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Holiday Diamond Hotel

Property: Hanoi Holiday Diamond Hotel
Address: 5 Nguyen Sieu Street | Hoan Kiem, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #43 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Holiday Diamond Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more   less 
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