I made a trip to Hanoi from 15th July 2012 to 22nd July 2012 and decided to book Holiday Diamond Hotel after reading many fantastic reviews on Tripadvisor. I stayed in Halong Bay 1 night so that accounts for 6 nights in Holiday Diamond Hotel.
My experience with Holiday Diamond Hotel has nothing short of amazing given the US$25 that I paid for a night. From the booking of our hotel stay to the end of our stay, they have exceeded our expectations in every way. Allow me to share with you my wonderful experience.
1.Prompt Response, Excellent location
When we first booked our hotel with Holiday Diamond Hotel, their response was swift. We actually shortlisted a few hotels but they were slow in their response. However, Holiday Diamond Hotel replied us promptly. That showed their professionalism and enthusiasm. Secondly, a check on google map showed the hotel is located in close proximity to Old Quarters, where the main action of shopping and great food is located. (My favourate stall is the BBQ food stall along Ma May street, located just 3 minutes walk from our hotel. Go for the small BBQ stall just beside 47 Ma May street. They don’t have any signboard, but their beef and chicken is excellent and succulent. (There are 2 guys always pulling the crowds to eat at their stall. One of the guys wears a cap and an ear stud. ) The stall is quite small relative to others, but in this case, size of stall doesn’t matter. I am a sucker for good food, and if you want me to walk 30 minutes for great food, I would! What more 3 minutes away from my hotel? I feasted there twice. Describing it makes me salivate already!
2.Friendly Staff and Excellent Service:
When we arrived at Holiday Diamond Hotel on our first day, Jenny (the manager) warmly welcome us to the hotel. Subsequently, the reception staff (Jenny, Henry, Nancy, Cherry, Hue and Mai) would greet us and address us by our names. It’s amazing that they have taken the effort to remember our names despite new guests coming into the hotel and existing guests checking out every day. They always greet the guests with a smile, creating little conversations like how are you, where we went, etc to welcome us back to the hotel after a long day out. In fact, on the first day of checking in to the hotel, Hue (one of the staff) accompanied us to the room to give us an orientation of the room, facilities and amenities of the hotel, the wifi login and how to operate our hotel safe. They really went the extra mile for us and we could really feel their warm hospitality. On a few occasions, we had to trouble the hotel staff to call a taxi for us as we had difficulty in pronouncing some of the street names and my friend and I couldn’t speak a word of Vietnamese. The hotel staffs never complained whenever we sought their help. They were always smiling, always willing and happy to help.
3.Surpassing Expectations (Professional service, ready to tackle last minute changes):
Originally, we were supposed to stay 3D2N onboard Alova Gold Cruise from 18 July 2012 to 20 July 2012, before going back to Holiday Diamond to stay on the night of 20 July for 2 more nights. At the eleventh hour, we were told that Alova could only allow us to stay for 2D1N due to extenuating circumstances. We were very disappointed that Alova did this to us, so we called back Holiday Diamond and told them we would like to extend our stay on the night of 19 July. My friend quickly called Jenny (the manager) to arrange for an extension and our request was promptly met. It was amazing to know that when we went back to the hotel on 19 July, we found out that we were allocated to the same room we stayed during 15 July 2012 to 17 july 2012. (we didn’t stay on 18 july because we were in Halong Bay). We were delighted to obtain the same room because humans are creatures of habit and we felt at ease to see a familiar sleeping environment.
Finally, I must say I enjoyed breakfast very much. For the 6 nights I stayed in Holiday Diamond Hotel, I would always eat their pho for breakfast every morning. The breakfast spread was pretty decent and their pho was superb. They used fresh ingredients and the soup base was perfect- tasty but not too salty. It is just right. You shouldn’t miss the pho should you decide to book your stay with them.
All in all, to sum up my 6 nights stay in Holiday Diamond Hotel is nothing short of amazing. In fact, I have to thank the previous reviewers because we have benefited greatly from their reviews to book our stay with Holiday Diamond Hotel. Just as how I have benefited from the tripadvisor reviews on Holiday Diamond Hotel, I am writing this so that others can benefit and make a more informed decision.
If you asked me which hotel I would book if I were to go back to Hanoi again, I would definitely go back to Holiday Diamond Hotel, no question asked.
Hope you would enjoy your stay in Holiday Diamond Hotel as I did with them.
Enjoy your stay in Hanoi! :)
- Official Description (provided by the hotel):
- A boutique hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a 3 star hotel. A renovation has been done in 2014 by redecorating all the funitures in all of our rooms . The old design was replaced by a very modern and charming style one .You will live in a fresh and comfortable space with new beds ,wardrobes ,floor... Arrangement.Offering fantastic value of money, our hotel is located right in Hanoi Old Quarter, approximately about 5 minutes walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. ... more less
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