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“Vietnam the easy way” 5 of 5 bubbles
Review of Indochina Pioneer

Indochina Pioneer
Ranked #13 of 795 Tours in Hanoi
Certificate of Excellence
More attraction details
Attraction details
Owner description: Indochina Pioneer Co., Ltd is a fully licensed Vietnamese International Tour Operator who offers personally customized package tours all over Vietnam, Cambodia and Laos. Whether you are part of a group tour or on a tailor made itinerary, our staff both in the offices and out in the field will ensure that your every need is catered for. At Indochina Pioneer we believe passionately in the ethos of customer service and care.
Useful Information: Activities for older children, Activities for young children
Tweed Heads, Australia
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Vietnam the easy way”
5 of 5 bubbles Reviewed August 6, 2013

We travelled to Vietnam originally to be a part of a choir contest but our group of 30 then did extra travelling beyond the festival. As you could imagine there were 30 people each with their own arrival and return dates, requested itinerary and special needs. Lam was brilliant, sending us not just timely quotes but different costed options. My family were travelling for 4 weeks in total in Vietnam and we would ring Lam with a few days notice and say, we want to go see this waterfall, can you organise a car and driver and the quote would be on my email by the end of the day. Lam even met us when we arrived in Hanoi and took us out to lunch. Experienced travellers might want to skip the guide and just stick with the driver. The guides were all great but I prefer the extra engagement that comes from doing it yourself. If you like being looked after at every step then go with the guide.

Visited July 2013
Helpful?
4 Thank Brett_at_Tweed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinntravel, General Manager at Indochina Pioneer, responded to this review, August 7, 2013
Dear Brett_at_Tweed,
Thanks for taking the time to leave a review for us.It is always rewarding for Indochina Pioneer team to read our efforts were appreciated, and enjoyed by all.

Lam sends his regards and said it was a pleasure working with you, and especially getting to meet you in Hanoi.

Best wishes.
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  • English first
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  • Polish first
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  • Any
English first
Freehold, New Jersey
Level Contributor
23 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“so professional - an amazing time in Hanoi, Halong Bay and Sapa”
5 of 5 bubbles Reviewed August 2, 2013

From the moment we were met at the airport by Cong, our 8 days in northern Vietnam flowed seamlessly from one attraction to the next. Cong was so knowledgeable about his hometown and the surrounding area, and was so patient with our many questions. And by the end of our trip, it was sad to say goodbye to him. This company not only organized a fabulous itinerary, but they know how to hire good people. (Not to mention that booking numerous excursions through the company cost less than if we had booked all these side trips on our own - an added bonus :)

Visited July 2013
Helpful?
2 Thank FrauW2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinntravel, General Manager at Indochina Pioneer, responded to this review, August 7, 2013
Dear FrauW2

We at Indochina Pioneer were delighted with your review of our company. I will certainly pass your compliments on to Cong, who will really appreciate them. Such comments give our guides encouragement to continue doing a great job with their private groups.

Thanks for pointing out the fact that we offer great value together with excellent itineraries for our Private Customized Tours. This will definitely give future clients the confidence to contact us.

Best wishes,
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Coolangatta, Australia
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“Love Indochina Pioneer!”
5 of 5 bubbles Reviewed July 9, 2013

If all the reviews for Indochina Pioneer sound too good to be true, they are not in the least exaggerated. Lam was absolutely amazing through months of planning travel through Vietnam for a numerically changing group. The number of changes that people made as they fine-tuned their plans got hair-raising at times but Lam was the soul of expedition, patience and pleasantry. And the service on the ground once in Vietnam was at the same impeccable standard. The drivers were excellent and we felt safe at all times. The guides were the best I've experienced. Nothing was too much trouble for them and they took their duties of care very seriously. When I left Vietnam I felt like I was saying goodbye to family. The guides we were with the longest had tears in their eyes when we said goodbye, as did I.

Visited June 2013
Helpful?
2 Thank ABtraveller255335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinntravel, General Manager at Indochina Pioneer, responded to this review, July 19, 2013
Dear ABtraveller255335,

Thanks for your wonderful review! It was especially rewarding since you confirmed the glowing reviews from other clients were all justified! Your feedback will certainly give future travellers the confidence to contact us. Indochina Pioneer arranges Private Tours for large or small groups, and it is essential we work closely with our Clients until the perfect itinerary is achieved, as was the case with you. We will certainly pass your compliments on to the drivers and Guides, telling them their excellent service was appreciated.

Lam thanks you for your kind words and said it was a pleasure working with you. Should you ever decide to visit Cambodia, Laos or Myanmar he said he will give you the same undivided attention! :)

Thanks, and best wishes to you all.
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Dubai
Level Contributor
61 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
“Outstanding in every respect; an unforgettable experience”
5 of 5 bubbles Reviewed June 18, 2013

I've worked in and around the tourism and hospitality industry for 20 years as both an hotelier and journalist, and have had some amazing - and abysmal - experiences in terms of tour companies, but Indochina Pioneer raised the industry bar to an entirely new level. From my initial email enquiry back in January, through to farewells at Hanoi airport in May, the service, attention to detail and personalisation was exceptional. Quyen created a bespoke itinerary that took us on a whistle-stop 10-day journey to Ho Chi Minh City, the Mekong Delta, Siem Reap and Angkor Wat, Hanoi and Halong Bay, which pressed all the right buttons in terms of my holy grail of travel experiences - local culture, people interaction and exquisitely authentic food. I could wax lyrical about the trip for far longer than the allowed word count, but the highlight - apart from the scenery, history, people, cuisine - and meeting Quyen for lunch on our last day in Hanoi - was his passion for what he does and desire to showcase Indochina in the best possible light. Other tour operators would do well to take a leaf out of Indochina Pioneer's book. Outstanding in every respect - thank you Quyen; Laos and Myanmar next for sure!

Visited May 2013
Helpful?
4 Thank CuriousTravellerDXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinntravel, General Manager at Indochina Pioneer, responded to this review, June 23, 2013
Dear CuriousTravellerDXB
We, at Indochina Pioneer, would like to thank you for your wonderful feedback. It is especially rewarding to receive such high praise from someone who has been involved in the travel industry for so long.

We strive hard to ensure every Client receives top quality service for their Private Holiday, be it Vietnam, Cambodia, Laos or Myanmar. We pride ourselves for surpassing your expectations.
We will definitely give the same undivided attention to your next trip, as we did with the first.

Thanks & best wishes!
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Surfers Paradise, Australia
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“Exceedingly Professional and excellent value for money”
5 of 5 bubbles Reviewed June 8, 2013

In May my wife,myself and another couple took a trip to Vietnam that was organized by Ms. Kata Trans of Indochina Pioneer travel of Hanoi. Our trip took us from the Mekong Delta to Hanoi with stops and side tours in NhaTrang, Dalat, Danang, Hoian, Hue, and Halong Bay. The trip lasted 17 days, with accommodation, tour guides, private car transport, train, and airplane travel involved.
Pioneer Travel did an exceptional job coordinating the entire trip. To ensure everything was satisfactory, Pioneer Travel provided us with a Mobile phone, and kept in constant contact with us.
The Tour Guides were English Speaking, very knowledgable of their areas. Nothing was to much trouble for the Guides. My wife had an unfortunate accident in the hotel, the 1st day we were in country, which necessitated a hospital visit in Ho Chi Minh City, and subsequent follow up visits to a hospital in Danang, and Hanoi. Kata at Pioneer Travel, organized those visits, provided transportation and an interpreter at no additional cost to us. We can not speak highly enough of this Companies attentions to detail, professionalism, and obsession with ensuring our satisfaction. The itinerary they organised for us, gave us the maximum exposure for the time we had, and feel it was excellent "value for money". The four of us would have no hesitation in recommending Indochina Pioneer to anyone J Montague Surfers Paradise Queensland Australia

Visited May 2013
Helpful?
4 Thank worldtraveler255072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinntravel, General Manager at Indochina Pioneer, responded to this review, June 9, 2013
Dear worldtraveler255072

We, at Indochina Pioneer, would like to thank you for taking the time to leave us your great review. We strive hard to ensure that every PRIVATE TOUR/vacation lives up to our Client’s expectations, and were very pleased to learn this was the case with your group.

We take pride in our private Tour Guides, both for their expertise in English, and of course the intimate knowledge of their homeland. Your compliments will certainly be passed on to them.

We were sorry to hear about your wife’s accident, but very happy we could assist her with planning medical care and a translator.

Kata thanks you for your kind words. She said it was a pleasure working with you, and maybe one day she can help you plan a trip to Cambodia, Laos or Myanmar!

Our best wishes to you all, and thanks for choosing Indochina Pioneer for your groups’ Private Tour of Vietnam.

Best regards,
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