We booked the hotel not really knowing what to expect. I must say that we were generally happy with our stay and we had a good experience with the staff. We stayed for a total of 5 nights with a trip to Ha Long Bay and Sapa breaking up our stay in the middle. We booked the tours with the hotel and were more than happy to do this. Despite some of the other reviews not happy with being asked for tours, it was probably the best thing we did. And yes, we genuinely felt like they cared about us having the best experience. Which we did!
I would say that the rooms are average, but when talking to other travellers they said that the quality of the room was much better than other hotels of the same price, plus breakfast is included. So I think that perhaps I'm just being a little precious, as they were clean, and very spacious. Plus there is free wifi in the rooms and computers in the lobby for guests to use all free of charge.
If you are thinking of staying here, I don't think you would be disappointed and they were more than accommodating with us for our requests. Also, a tip is book your tours directly through the hotel, I really think that they will give you the best possible rate on the best available tours. While we were there we know of a few people who did a lot of shopping around for tours all for the sake of trying to save a couple of dollars. My advice, book through the hotel and save your time for seeing the sights of Hanoi and savouring the local food!