I am traveling through Vietnam for 6 weeks and had spoken with Ms chi from Vivutravels about some volunteer work in a Tempel outside of Hue. A day before arriving in Hue I checked with her if everything was ok which she confirmed. The pick up from the airport was organised and I drove to the hotel which I organised myself with a non English speaking driver. The next day a guide picked me up to arrange for me to get a work permit. I went to the foreign affairs office and had to hand over money to someone there in order to get the permit. However, the permit was not given and when I called Ms Chi she was not very friendly and asked to speak to the guide. That was the last I heard of her, she never tried to contact me again to see whether everything is ok. 4 days later I am still in Hue without my work permit. I am now working with another travel agency who are very helpful and they said that it is very hard to get the permit. I was surprised that Ms Chi did not organise anything beforehand or did not know how difficult it was to get the permit. Overall I am very disappointed in the service of Vivutravels and felt let down in a country that I don't know - not a great feeling. I would not book with them again and would not recommend to use them.
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