First important note. Do not do your laundry with this hotel. It is relatively expensive, we gave them a purely white wash and came back with about 5 items ruined. When I went down and asked what happened they informed me it went to a factory and gets bulk washed. They also put tags on every item which annoyingly puts holes in each item, and if not they draw on the labels to mark it. I did tell them about my dissatisfaction and she apologised. I would liked some compensation however didn't expect any.
Our first nights was in fantastic room, clean, spacious Great shower. (Room 203) the 'customer service manger' / sales man, caught us almost instantly on out first night about tours and excursions. Although very informative was slightly pushy and full on. .. We didn't instantly book went away and did some research on halong bay tours, when we came back and told him about other deals we liked, he came up with some much better offers and we where happy with the one we went on in the end.
When we returned from halong bay, we went to a different room, despite asking for the same one again. This room was not as nice what so ever. It was at the front of the building so had some noise, but this is expected. It didn't smell nice and on inspection had a real damp problem. We did complain and to be fair they really did care, and try and make us happy, all the rooms on the back of the hotel where taken, we moved to another room which was better, but still a damp problem on all of the rooms. The owner in reception / manger seemed genuinely con entered and asked us if we where happy, he did confess he knew of the damp problem.
My advise would be have less 'managers' sat in reception and have them regularly clean the rooms walls and address e problem. Staff where generally helpful, and have to mention porter / bell boy, he was a grafter and seemed to do more work than the other staff put together, he constantly was opening doors, helping with bags, helped us change rooms, our safe didn't work so he changed it, didn't really speak English but was extremely helpful!
Location was very good and central.
Would we stay here again? No, because it's very competitive around this price bracket. But we write this review constructively as the hotel could be so much better.
- Official Description (provided by the hotel):
- A beautiful hotel in the middle of the Old Quarter where tourist can find their best way to enjoy their vacation in Hanoi. ... more less
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