The management of the Lucky Hotel Chain was very understanding and kind during a dealings with them. My wife became ill during our trip and I had to make changes to our reservations twice. In both instances I should have been charged the cancellation fees. Fortunately, the management understood my situation was due to medical reasons and wish her a quick recovery and did not charge us any fees. This helped greatly to reduce some stress while she was hospitalized.
One other pleasant part to our dealings was during my first attempt to modify our reservations, we believed she was getting better and tried simply to modify our plans. During this, the hotel was able to offer me a better room at a better price. It involved simply emailing them to explain my situation and ask about room options available. I even had two different offers from their staff, and they honored the better offer.
I would also advise emailing them as the website, booking.com, indicated their rooms were full, when in fact they had space available and it was a bit cheaper dealing with them directly.
Thank you to the staff at Lucky 3 and hopefully someday was can make a trip to Hanoi where we can enjoy your hotel.
- Official Description (provided by the hotel):
- With 35 comfortable, well-designed and fully-equipped rooms the Lucky hotels are the obvious choice for business and leisure travellers alike. All rooms are spacious and feature panoramic views over the Lake & city. For your next stay in Hanoi, whether it be for business or pleasure, let the Lucky Hotels be your first choice. We hope you have an enjoyable and comfort stay with us. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotwire, Orbitz, Priceline, Hotels.com, Travelocity, TripOnline SA, Agoda, Expedia and HotelQuickly so you can book your Lucky 3 Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.