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“Good food, average service”

The Rooftop Bar and Restaurant
Ranked #454 of 2,443 Restaurants in Hanoi
Price range: $5 - $500
Cuisines: Vietnamese, Bar, Cafe, Wine Bar
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Restaurant details
Good for: Bar scene
Dining options: Breakfast, Late Night, Reservations
Description: The Rooftop started out as an original idea amongst friends to seek a new dining, drinking and entertainment venue in the heart of Hanoi city. Located on the rooftop of Pacific Place building along the famous Ly Thuong Kiet street, The Rooftop has built its reputation as the place for people wanting an elegant, enchanting and exciting evening out in Hanoi. This bar, lounge concept opens out to Hanoi’s best skyline with both indoor and outdoor seating. Apart from our in house DJ’s spinning tunes daily, there is a whole host of entertainment from live shows to international performances to keep audiences and fans of the Rooftop coming back for more. Come experience the Rooftop magic for yourself!
Reviewed November 3, 2012

Been there last Friday when they have just reopened.

About the food: good, I love the grill lamb with red wine sauces. Oyster baked with cheeses a little bit salty. Salmon is good.
Service: seriously need to be improved. The staffs are very helpful but they lack of skills for fine dining services. They did not recall all dishes I booked before make it (so strange, coz when I have food at street, the waiter still know that before make food, they recall once again all the food I request). When I was in the middle of meal, I asked to change my dish (cos that full of oyster shell and lamb bone), the waiter removed my dish without giving another one. It did not make scene that he misunderstood me coz I am in the middle of meal. The ways each staff put spoon, knife on the table are different with each other (so funny, it likes they were trained by different trainers). When we move to the chill out area with lounge, we expected that this area must be more quite. But the fact that it is noisy as much as the outside area (dancing space). Difficult to chat with friend. They have a lot of waiters, too much I think, but it does not mean that you can be served very well.
For the new decoration, the area for fine dining is not good, the wooden wall between glass destroy the fine decoration, reduce the high end felling and does not match with the ceiling. The TV screen normally must be attached on the back of the bar area for pp who sitting around the bar can enjoy but in fact, it was hang on the wall opposite the bar. So if you wanna watch the TV, you give bar tender your back . The TV post fashion program all the time. I expect more sport prog. The uniform of waitress is so ugly in pink with strange style and cheap looking clothes.

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1  Thank thaolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jolie N, Guest Relations Manager at The Rooftop Bar and Restaurant, responded to this reviewResponded November 13, 2012

Dear Guest,

Thank you very much for taking the time to share with us about your latest experience at The Rooftop Hanoi. We are delighted to hear that our food quality has been up to your satisfaction. Indeed our chefs always try their best to offer the most tasty food to the guest.

However we are concerned about your comment regarding to your experience about our staff serving skill. We do always try our best to improve our service to match with the fine dining Restaurant & Bar Lounge standard,also satisfy our customer needing. Since this we did open training class for every staff to help them complete their skill during the time we temporary closed for renovating, in addition we has hide more staff to ensure all of our guest are took care in every detail. It mean that we are having quite lots of new staff, this is the reason we are doing more and more training for our staff. On the other hand we still need to let them join in our old team, which are most of experience staffs who will help our new member to correct their mistake and help improve their skill soonest. I think it was the things you saw in some our new staff members, who have not had much experience in serving food and beverage in Restaurant and Bar yet. So I do hope you could understand for our uncompleted details and give us a little more of time to terminate these existing problems.
Anyway this precious information will help us to investigate this case and improve the quality an accuracy of our service

By the way I would like to mention about your comment of our lounge, also its decoration. The Rooftop Hanoi was built for both Restaurant and Bar function by a famous designed company in Singapore. All of its decoration was carefully considered and decided in a plan to make sure that they would make The Rooftop becomes different and unique to other Rooftop bars, not only in Hanoi.And most of feedback I has received from our guest, they feel more comfortable and very interesting in the new face of The Rooftop Hanoi. I am very disappointed and sorry that unfortunately it doesn't fulfill your eyes of viewing. And your idea about the TV is absolutely helpful for us, we are thinking for a perfect and most suitable space to remove our old state of TV. Also our lounge, event though it is far from DJ, but to ensure that our guest who stay at sofar area could enjoy fully the music when we turn to club time, it need to be set up trumpet near our lounge entrain. That why you still heard quite loud music, next time please let our staff guide you to our terrace where you could both listen the music and still chat with your friends.


Thank you again for sharing your experience and we hope your next visit will be more pleasant than the last one.
Our team is looking forward to having you back with us.


Jolie N-Guest Relations Manager
The Rooftop Hanoi Bar&Restaurant

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122 - 126 of 176 reviews

Reviewed October 7, 2012

The gorgeous view cannot be denied, especially if you hit it at sunset, but the bar itself was a little disappointing on our visit in 2011. When we arrived we were not sure if it was open or not and they looked like they might have been preparing for an event. The staff paid no attention to us at all. As a result we had to wander round the bar area to find a drinks list before grabbing someone to ask a) were they open? and b) could we take a seat outside? The answers were yes and yes, and we found ourselves the only customers there which was nice, though were soon joined by a business-looking couple. I remember we opted for beer as the cheapest-yet-still-extremely-expensive option and sat and enjoyed the sunset which was lovely. If they are renovating as it says in other comments, and they give the service a little kick up the backside then this would be a highly recommended spot.

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Thank goodgrooming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huong N, Manager at The Rooftop Bar and Restaurant, responded to this reviewResponded October 10, 2012

Dear guest,
Thank you for sharing. We are sorry to disappoint you about the service at that time. We have been improving our service much better than before in accordance with its new current level of entertainment & excitement 1 year passed and we have more innovation, which is recognized as one of the top 10 Rooftop Bar & Restaurant around the world in TripAdvisor.com website. We do hope you will find the difference in your next visit to us.
Best regards

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Reviewed October 5, 2012

Nice views. Had a quick appetizer and drink before waiting for a show. When we were there it wasn't busy and nice and relaxing environment.

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1  Thank TravelCandyV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

This is in a great place, nice setting, menu range is good, service good, needs some attention
to decor but ok, the quality of the food is reasonable , on the down side it is well over priced.
Better value found else where, but the view is wonderful

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2  Thank davidchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2012

Try getting someone attention here without screaming on a busy night and see if they remember what you want. English is quite limited here so hopefully you have a native speaker with you. Do the local thing and order a bottle on a fri or sat night, definitively do not come for lunch or dinner the western food here is badly done and quite overpriced.

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3  Thank Theresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huong N, Manager at The Rooftop Bar and Restaurant, responded to this reviewResponded September 19, 2012

Thanks for your comment about our restaurant. We’re sorry to make you disappointed. However, we hope you understand that compared to other restaurants in Hanoi, our prices are reasonable. Especially, we always give prominence to quality of food. Can you please tell us when you came to our restaurant so that we can check the food and service again. We’ll surely improve them & hope that you’ll be back to the restaurant & taste different meals from ours.

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