I had reserved the triple room with a balcony and window a couple months in advance only to learn it was "unavailable" when we arrived. They were very friendly and nice and they gave us a double room and single room. Both didn't have windows and both were not that nice. The beds at Koto are very firm. I know Asia has firm beds but out of Vietnam, HK, Singapore, Thailand, and Bali Koto was the worst.
Another story is that the cleaning staff took my towel. I don't know if they mistook it for one of the hotels or not but I was not very pleased to find my personal towel missing.
The only reason I didn't give it a 1 out of 5 was because the staff there were very friendly and nice. Albeit if they weren't nice in the first place we would have left knowing our room wasn't reserved as requested.
- Official Description (provided by the hotel):
- Located in Hang Bong Street , the most crowded and oldest business centre in the area of Old Quarter , KoTo Hotel is very convenient and accounts for its tourist-attractiveness and especially KoTo hotel is centrally located in Ha Noi’ Old Quarter with Hoan Kiem Lake, Ngoc Son Temple, Water Puppet Theatre all are just 5 minutes walk away. KoTo Hotel makes it the perfect choice for both business and leisure traveler. Providing the comfort of well-furnished guestrooms that are facilitated with modern conveniences. Specially all of our hotel rooms have windows and balconies. ... more less