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“Great hotel, excellent location and amazing staff”

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Hanoi Victory Hotel
Ranked #51 of 604 Hanoi B&B and Inns
Certificate of Excellence
Sydney, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel, excellent location and amazing staff”
Reviewed February 21, 2014

Stayed at this hotel in January and by far the best thing about it was the staff. They were so friendly and accommodating, helping is organise several tours as well as giving us tips on where to go. The location is fantastic, less than 5 mins walk away from the lake. Rooms were also clean and nice for the price. Overall great stay and will definitely be back again if in Hanoi.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Plee8520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, April 23, 2014
Dear Our Guest!

Thanks a lot for your kind comments, it is a pleasure to know that you enjoyed your stay in Hanoi Victory Hotel and that we are doing our best to satisfy our guests, we work every day to exceed our customers’ expectations.

We all hope to welcome you again in our Hotel.

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 reviews from our community

Traveler rating
    165
    48
    7
    1
    0
See reviews for
26
85
22
10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Washington DC, District of Columbia
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 20, 2014

This hotel is the perfect location to experience the culture of Hanoi. Walking distance to Kiem Lake, great restaurants & shopping.
Best thing about hotel is the extremely friendly staff whose service went above & beyond to make our stay a comfortable and welcoming.
Highly recommended and terrific value!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ANPWorldTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, April 23, 2014
Dear Our Guest!

Thank you so much for taking the time to review the hotel and scoring us 5 out of 5. Such positive feedback is a great source of encouragement to all the team here. We appreciate your nice comments about the staff and I will pass these on to all you mentioned. And we are glad to have provided you with a memorable experience and feeling as HOME AWAY FROM HOME in Hanoi Victory

We cannot say enough to thank you for your great support to Hanoi Victory Hotel and we would love to welcome you back soon. Please contact me on info@hanoivictoryhotel.com with any special requests.

Best Regards,

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zagreb, Croatia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 11, 2014

The hotel was clean and the staff were friendly. The location is amazing for the price. The room had all we needed, a closet, bathroom, big comfy bed, desk and a TV. It was a little noisy in the middle of the night, but that was because of the construction around the corner. The staff at this hotel offer for us to change rooms, so they do everything they could to help.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Batic2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, April 23, 2014
Dear Our Guest~!

First of all, we sincerely express our gratefulness to you for the incredible feedback. We are deeply moved when receiving your kindness and generosity by the way your comment is presented throughout the world with very nice and appealing words.

In fact, we have been always trying the best to bring all guests the most comfortable and enjoyable stays at Hanoi Victory Hotel, since that’s the ultimate goal every staff is aiming at. And beyond our imagination, our efforts and hotel services have been recognized much more impressively than we thought.

We believe that your review would definitely be useful for the fellow travelers who's planning to visit Hanoi for the first, second trip... All in all, we cannot say enough to thank you for your great support to Hanoi Victory Hotel, and we are glad to have provided you with a memorable experience and feeling as HOME AWAY FROM HOME in Hanoi Victory

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slap, Slovenia
Level 6 Contributor
110 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed February 6, 2014 via mobile

I stayed in standard room for 3 nights. These are my findings.

POSITIVE:
* very friendly and helpful staff
* nicely equipped room

NEGATIVE:
* extremely moist in the room
* musty smell
* cleaning is really poor
* my room needed some maintenance
* chaotic staff organisation at breakfast
* small breakfast room (try to avoid at peak hours)

All in all i think that the owner fall asleep on all overrated reviews. They must do some urgent maintenance and improve cleaning staff. Also some better organisation wouldn't hurt.

Stayed February 2014, traveled solo
Helpful?
7 Thank Tincek_757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, April 23, 2014
Dear Our Guest!

We are truly sorry about your accommodation experience. It is very important for us to improve our quality of service so that this will not happen again. Please know that we will take your comments into consideration as our mission is to exceed guest expectations.

We hope to welcome you again.

Sincerely,

Tony Bui and Hanoi Victory Hotel team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
1 review
Reviewed January 16, 2014

The rooms are in good style and comfy. Breakfast is good and fresh. Location is very good, and the staff is very, very friendly and helpful. If you want to book a tour just look into a map or ask at the reception. We booked two tours and both where great. Thanks for the good time in Hanoi.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Baumflo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, April 23, 2014
Dear Our Guest!

Thank you for your comments about Hanoi Victory Hotel, we are pleased that you had a wonderful experience. We continuously work on exceeding our guest expectations to make sure our guests feel at home.

We look forward to welcoming you back to our hotel and to continue ensuring your stays with us impress you and provide fond memories of Hanoi.

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 13, 2014

The staff is excellent, helped us booking the halong bay tour and we loved it. The breakfast was very good!! The only negative point is the fact that the room was a bit too small. Still, we considered a pleasant experience.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank inesmpmelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, April 23, 2014
Dear Our Guest!

Thanks for your time and for your visit, we feel happy to know that you enjoyed your stay in Hanoi Victory Hotel. We appreciate your kind words and we will work to offer a better service according to all our guest’s comments and advice.

We all hope to have the pleasure to welcome you again in our Hotel.

Best Regards.

Tony Bui and Hanoi Victory Hotel team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 10, 2014 via mobile

I've just stayed here for 3 nights in January. The staff was amazing and would go the extra mile to help. However, the room is nothing like what was on the pictures. The room was damp, dusty, didn't feel clean. The toilet was cracked. Some of the lights in the washroom didn't work. The hairdryer was barely working. In conclusion, it was not that good...

Stayed January 2014, traveled as a couple
Helpful?
8 Thank dj_gon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, April 23, 2014
Dear Our Guest !

Thanks for your review about your experience in Hanoi Victory Hotel; we will work on your suggestions looking forward to provide a better service.

We hope to welcome you again.

Best Regards.

Tony Bui and Hanoi Victory Hotel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi Victory Hotel

Property: Hanoi Victory Hotel
Address: 3 Hang Quat St | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #51 of 604 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 12
Official Description (provided by the hotel):
Hanoi Victory Hotel is located in Hanoi's Old Quarter, within a minute's walk from the well-known Hoan Kiem Lake and the famous Dong Xuan Market. It features a restaurant and offers free Wi-Fi. Air-conditioned rooms at Hanoi Victory Hotel are fitted with modern furnishings. They are equipped with a flat-screen satellite TV, a personal safe and minibar. En suite bathrooms come with a hairdryer and free toiletries. Operating a 24-hour front desk, Hanoi Victory Hotel can assist with currency exchange, laundry and concierge services. Guests can also approach the tour desk for sightseeing and travel arrangements. A business centre offers fax and photocopying services. For a local meal or light refreshments, guests can head to the restaurant, which also houses a bar. For alternative dining options, 24-hour room service is available. Hotel Hanoi Victory is just a 10-minute walk from Ho Chi Minh Mausoleum and the Temple of Literature. Noi Bai International Airport is a 45-minute drive away. Airport transfer can be arranged on request. ... more   less 
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