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“excellent experience”

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Hanoi Victory Hotel
Ranked #41 of 577 Hanoi B&B and Inns
Certificate of Excellence
Sydney, Australia
1 review
“excellent experience”
5 of 5 bubbles Reviewed November 20, 2013

I had a great 2 weeks here and i found it great value for my money , the staff are amazing the rooms are very modern excellent wifi in the rooms , plazma tv . I will be back . I cant praise the staff here enough as i travel regurlely and this is defo a 5 star experience .

Room Tip: Great service , spacious room , staff always ready to help in any way possible .
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ndm555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, November 24, 2013
Dear ndm555,

On behalf of the whole team , we sincerely thank you for such a priceless, kind and touching encouragement which is truly, as we know, from your heart. We cannot believe that you have been so impressed that a lot of thrilling compliments were written down for all the good things of our Hanoi Victory Hotel.

It’s really a fantastic feeling to know that what we have done made your holiday comfortable and memorable in deed. Vice versa, we also had a great opportunity to meet courteous, lovely and friendly guests like you, that’s highly significant to us.

Absolutely, the guests’ feedback like yours are important orientations for HANOI VICTORY HOTEL enhancement, that is why we are always listening.

Once again, we appreciate everything you have shared with us very much and wish you all good health, good luck and have wonderful trips around the world.

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

221 reviews from our community

Traveler rating
    165
    48
    7
    1
    0
See reviews for
26
85
22
10
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Kuala Lumpur
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed November 13, 2013

There was a slight delay for my pickup at the airport, but otherwise my stay was good. The rooms are as promised: simple, modern, and clean (though I imagine things felt even fresher a few years ago). Beds were comfortable, shower was good. The location was very good for walking around town, and I (unlike some other reviewers) thought breakfast was delicious, with thoughtful presentation. The price is competitive, but if I return to Hanoi, I might see what else is out there for just a little more money.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Rnraven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, April 23, 2014
Dear Our Guest!

We are truly sorry about your picking up experience. It is very important for us to improve our quality of service so that this will not happen again. Please know that we will take your comments into consideration as our mission is to exceed guest expectations.

We hope to welcome you again.

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 10, 2013

We stumbled upon this hotel by chance and unfortunatley only got to stay 1 night. The rooms were beautifully decorated with dark wood flooring and pictures of "Old Hanoi",with lovely bathroom and rain shower. It would have been amazing value even if we had paid twice the price we did. The staff were very helpful, informative and friendly, a real credit to this property. Oh. and its also right in the heart of the old quarter and a 2-3 min walk to the lake. Great place.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mellLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, November 12, 2013
Dear mellLondon

On behalf of all staffs in Hanoi Victory Hotel, I would like to thank very much for having taken the time to write a review about your recent stay at our property. Certainly it is our highest ambition to meet and exceed the expectations of our valued guests, which is why we appreciate your review, as it helps us to monitor and improve our services

Take care our customers and honest is our original concept to build up Hanoi Victory Hotel, almost of our guest felt and highly appreciated them. It is our pleasure to provide you the best in every perspective especially exquisite accommodation, bathroom, shower, our remarkable services and lovely memories.

I wish you continued safe and enjoyable travels and look forward to welcoming you back. There will have much nice offers for these customers who have been in Hanoi Victory Hotel.

Best wist to you.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed November 4, 2013

We stayed at the the Hanoi Victory for 3 nights in October, what can I say about the service and staff - excellent. Our flight was delayed from Hong Kong for two hours and so I emailed the hotel for a pick up, not only did Tony the sales manager reply very quickly to the email and arrange the pick up but he looked after us for our entire stay. The staff cannot do enough for the guests, from fixing a problem with the door lock and safe to making us breakfast. Everything is done with a genuine smile and very efficiently. This is a small hotel with designs on being a boutique hotel, if they continue to look after their guests in this way they are really going in the right direction. I think it is unfair to give the hotel a bad review because there is building work nearby, which is happening in every large city. I found the breakfast to be very good as they cook everything to order for you. I would recommend this hotel to anyone staying in Hanoi, as the location is great and it is not a large impersonal chain.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank helloteethLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, November 10, 2013
Dear helloteethLondon,

On behalf of the whole team , we sincerely thank you for such a priceless, kind and touching encouragement which is truly, as we know, from your heart. We cannot believe that you have been so impressed that a lot of thrilling compliments were written down for all the good things of our Hanoi Victory Hotel.

It’s really a fantastic feeling to know that what we have made your holiday comfortable and memorable in deed by our recommendations..Vice versa, we also had a great opportunity to meet courteous, lovely and friendly guests like, that’s highly significant to us.

Sincerely, we are grateful for not only your choice of Hanoi Victory Hotel, but your courtesy and open-heartedness to all of us also. We love reading your detailed review which mentioned about the quality of hotel facilities, excellent breakfast, great location and especially responsive and helpful staff. We are absolutely glad to know how satisfied you were and it is touching to hear that you found a HOME AWAY FROM HOME in Hanoi.

We also feel so thankful for your highlight about our service. And our commitment to guests is making even better jobs than the best to ensure the trustful quality of services. Absolutely, the guests’ feedbacks like yours are such important orientations for Hanoi Victory’ enhancement, that’s why we are always listening.

Once again, we appreciate everything you have shared with us very much and wish you all good health, good luck and have wonderful trips around the world.

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
123 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed October 31, 2013 via mobile

Good location in Hanoi 2 blocks from the lake. The hotel staff are super friendly and the airport pickup was on time. Now for the not so good. Breakfast is probably the worst we have ever had in fact we didn't eat it, it was that bad. We left it and then they brought it to our room.... There were no batteries in the remote control for the TV - they weren't flat they just weren't there. The building next door is being renovated and I kid you not it sounded like someone was jack hammering through the wall, you can't even have a conversation it was that bad from 7am to 5pm. We stayed one night and checked out 4 days early. Staff were apologetic and the building work is not their fault but it was dreadful to think anyone could spend their holiday there. Oh and awful thick plastic sheeting on the bed which makes it hot and slippery uchh! Like I said as others have staff very friendly but that doesn't make up for the facilities. Room looked nice on the surface until you started to use it..

Stayed October 2013, traveled as a couple
Helpful?
8 Thank claire_marshall34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, November 4, 2013
Dear claire_marshall34,

Thank you for your comments. I was sorry to learn that you had a disappointing stay with us and that you felt that our doing were disappointing and it was dreadful to think anyone could spend their holiday there. It was not fairly with our hotel.

At that moment, The building next door was being renovated and It was continued in few day. We always wanted to stop it but we can not do it. PLEASE UNDERSTAND FOR US ! And we would like to send the letter for goverment and now, it was stopped. It was very unlucky when you stayed at that time

Breakfast, It is ALa Carte, you have a lot of choose, many guests have been liked it and comfortable with our breakfast. May be it was not suitable with you. However, we have spoken with our Chef and we are now in the process of creating new breakfast items that will be more exciting.

About batteries in the remote control for the TV and plastic sheeting on the bed, they were our housekeeping's mistake. They did not take care for every things in your room. Otherwise, On behalf of staff, I would like to be so sorry. Please remember that, when you had some problems with your room, you should contact with us to get the help.

I have brought up your comments with our management team and we will discuss and review these to help make Hanoi Victory Hotel one of the best in Hanoi.

Thank you once again for your comments. I hope we will be able to welcome you back, in the future, so that we can show you the caring and cultural values of our services here at Hanoi Victory Hotel.

Best wish to you!

Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 27, 2013

This is a great choice of hotel. The rooms are very clean, modern and beautifully decorated. The location is perfect in the center of the Old Quarter of Hanoi. The staff is very helpful and friendly and there is a wide variety of breakfast. Highly recommended!

Room Tip: The elevator only goes up to the 5th floor (there are 7 floors)
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anneleen v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, October 27, 2013
Dear anneleen v,

We cannot believe that you have been so impressed that a lot of thrilling compliments were written down for all the good things of our Hotel. On behalf of the whole team, we sincerely thank you for such a priceless and excellent review

It’s really a fantastic feeling to know that what we have done made your holiday comfortable and memorable in deed. Vice versa, we also had a great opportunity to meet courteous, lovely and friendly guests like you, that’s highly significant to us.

Absolutely, the guests’ feedback like yours are important orientations for HANOI VICTORY HOTEL enhancement, that is why we are always listening.

Once again, we appreciate everything you have shared with us very much and hope that we have one opportunity to serve you again in the nearest future.

Thanks and wish you happiness, prosperity!

Best Regards!

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mechelen, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 26, 2013

This was our first hotel in Vietnam and all was fine. Pickup from the airport was correct, rooms were great and staff was very friendly. Good location of the hotel as well. Thanks Mr Tony for the nice stay, but please provide pancakes again for breakfast :)

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PeterFromMechelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, October 27, 2013
Dear PeterFromMechelen,

On behalf of all staffs in Hanoi Victory Hotel, we honestly express our acknowledgement to you for your very kind and meaningful support to our establishment!

Your word “ One great hotel ” , they were really brace us up to keep doing good jobs and make better efforts for the improvement of our hotel services and staff performance. It’s enormously amazing to accomplish your compliment for what we have done for you willingly. Furthermore, it is a wonderful recommendation to other travelers through internet, thanks to that our hotel would definitely achieve a significant reputation in Vietnam Tourism Industry.

We cannot say enough to thank you, and surely bid you a warm welcome at anytime you return to Hanoi.

Wish you fantastic joys and amazing fortunes!

Best Regards.

Tony Bui and Hanoi Victory Hotel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi Victory Hotel

Property: Hanoi Victory Hotel
Address: 3 Hang Quat St | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #41 of 577 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 12
Official Description (provided by the hotel):
Hanoi Victory Hotel is located in Hanoi's Old Quarter, within a minute's walk from the well-known Hoan Kiem Lake and the famous Dong Xuan Market. It features a restaurant and offers free Wi-Fi. Air-conditioned rooms at Hanoi Victory Hotel are fitted with modern furnishings. They are equipped with a flat-screen satellite TV, a personal safe and minibar. En suite bathrooms come with a hairdryer and free toiletries. Operating a 24-hour front desk, Hanoi Victory Hotel can assist with currency exchange, laundry and concierge services. Guests can also approach the tour desk for sightseeing and travel arrangements. A business centre offers fax and photocopying services. For a local meal or light refreshments, guests can head to the restaurant, which also houses a bar. For alternative dining options, 24-hour room service is available. Hotel Hanoi Victory is just a 10-minute walk from Ho Chi Minh Mausoleum and the Temple of Literature. Noi Bai International Airport is a 45-minute drive away. Airport transfer can be arranged on request. ... more   less 
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