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“One great hotel”

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Hanoi Victory Hotel
Ranked #43 of 577 Hanoi B&B and Inns
Certificate of Excellence
Mechelen, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“One great hotel”
4 of 5 bubbles Reviewed October 26, 2013

This was our first hotel in Vietnam and all was fine. Pickup from the airport was correct, rooms were great and staff was very friendly. Good location of the hotel as well. Thanks Mr Tony for the nice stay, but please provide pancakes again for breakfast :)

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PeterFromMechelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, October 27, 2013
Dear PeterFromMechelen,

On behalf of all staffs in Hanoi Victory Hotel, we honestly express our acknowledgement to you for your very kind and meaningful support to our establishment!

Your word “ One great hotel ” , they were really brace us up to keep doing good jobs and make better efforts for the improvement of our hotel services and staff performance. It’s enormously amazing to accomplish your compliment for what we have done for you willingly. Furthermore, it is a wonderful recommendation to other travelers through internet, thanks to that our hotel would definitely achieve a significant reputation in Vietnam Tourism Industry.

We cannot say enough to thank you, and surely bid you a warm welcome at anytime you return to Hanoi.

Wish you fantastic joys and amazing fortunes!

Best Regards.

Tony Bui and Hanoi Victory Hotel team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

221 reviews from our community

Traveler rating
    165
    48
    7
    1
    0
See reviews for
26
85
22
10
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Jakarta, Indonesia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 22, 2013

We stayed for 4 nights in the family room, located on the 7th floor. Although the elevator only reaches 5th floor, we didn’t mind climbing up the stairs. The room was comfortable, with enough space to move around even with our luggage on the floor. There's a flat TV with local and cable channels, best channel we've seen on a budget hotel. Each room has its own access point, so wifi is fast and private.

The staffs are great, very helpful and friendly. (Also very funny, especially the cook :) ) They helped us book tours to Hoa Lu-Tam Coc & Halong Bay. Also gave us direction to a supermarket, named Fivi Mart (there isn’t many big supermarket around Old Quarter) on our last day there to buy some snack as souvenir.

Would recommend this hotel to our friends and families.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank bidk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, October 23, 2013
Dear Bidk,

Thank you for taking the time to provide your feedback on Tripadvisor website regarding your recent visit to Hanoi Victory Hotel. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, it was providing you with customer satisfaction for future visits.

It is a pleasure for us to read your review about your experience in our Hotel. Your comments are very important for our mission to exceed our customers expectations.

We hope to have the pleasure to welcome you again in Hanoi Victory Hotel.

Sincerely,

Tony Bui and Hanoi Victory Hotel team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

Hotel rooms are very nice, decoration fit with room size. The hotel located in good position, middle of the city so you can walk around to experience the vietnamese life. Most of all, the hotel staffs are all full of service mind. My friend and I really had a good time during stay. Thanks to them.



  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vahaha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, October 14, 2013
Dear Vahaha B,

We would like to thank you for sharing about your recently staying at Hanoi Victory Hotel. We are so honored that you had enjoyed your stay.

We have shared your appreciation to all of hotel staffs and they are delighted that they had made a difference as “ Really warm service :) ” via your feeling. We take pride in providing as excellent service, responsiveness, taking care of guest any time.

Your constructive support is completely priceless and appreciated by every member of Hanoi Victory Hotel. Thanks to that, our working spirit is reinforced and we strongly believe that the whole team is able to do it better with the desired purpose of exceeding every guest’s expectation.

We thank you for choosing to stay with us and we look forward to welcoming you back to our Hanoi Victory Hotel.

Thanks and Best Regards.

Tony Bui and Hanoi Victory Hotel team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 7, 2013

The hotel has good location. It locates in the old quater of Hanoi. It's also nearby the famous lake just only 5 mins away by walking.

The accommodation is also impressive. Even they have limited space, the decoration is great both in term of style and comfort. In term of facility, they provide one internet route for each room.

For service, this is the best part that this hotel can offer. Every staffs are so nice and kind. We had been emailed to Tony Bui, the hotel's manager, half a year in advance in order to book the room and tour. All the replies we got are gentel and friendly. Tony had responded to our emails very fast in each time, this is better than other hotels we had tried emailing to. Once we were at the hotel, we was treated excellently like being home by all staffs. Every staffs are alway willing to help, they have a great service mind.

All in all, we'd like to thank you everyone in Hanoi Victory Hotel who had made our trip in Hanoi is a memorable one ;)

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AeyKuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, October 14, 2013
Dear AeyKuna,

First of all, we sincerely express our gratefulness to you for the incredible feedback. We are deeply moved when receiving your kindness and generosity by the way your comment is presented throughout the world with very nice and appealing words.

In fact, we have been always trying the best to bring all guests the most comfortable and enjoyable stays at Hanoi Victory Hotel, since that’s the ultimate goal every staff is aiming at. And beyond our imagination, our efforts and hotel services have been recognized much more impressively than we thought.

Especially, how amazing it is to know that your heart was touched by the genuinely warmth from all staff in our hotel and it made your feeling as " YOUR HOME AWAY FROM HOME "

All in all, we cannot say enough to thank you for your great support to Hanoi Victory Hotel, and we bid you a warm welcome at anytime you return to Hanoi.

Wish you all the best!

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 27, 2013

For price & location you can't go past this hotel. Tony the manager & his staff were most helpful with anything we needed to know. We had rooms upgrade to Deluxe, they were roomy & well decorated. A big thank you to his staff who cooked breakfast each morning who helped us with our taxi problem. I would recommend this hotel to anyone going to Hanoi. Look forward to going back there.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, September 29, 2013
Dear Mary W,

On behalf of all staffs in Hanoi Victory Hotel, We would like to send a sincere thank like a small gift to you for staying with us and marvelous recommendation on Tripadvisor website.

Take care our customers and honest is our original concept to build up Hanoi Victory Hotel, almost of our guest felt and highly appreciated them.

We also feel so thankful for your highlight about our service. And our commitment to guests is making even better jobs than the best to ensure the trustful quality of services. Absolutely, the guests’ feedbacks like yours are such important orientations for Hanoi Victory’ enhancement, that’s why we are always listening.

All in all, we wish to have an opportunity to impress you again even at an advanced level in the upcoming future.

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 27, 2013

We spent three nights in the Victory Hotel and we enjoyed every minute of it. The rooms were very clean, neat and tidy. It was the wonderful staff that made our stay so enjoyable, they couldn't do enough for us.They guided us to some great restaurants,tours and organised taxis, buses and tours from the hotel.Thanks to Tony and the boys we had a great time we would certainly stay there again and would recommend it to our friends and family.

Room Tip: The superior rooms are bigger.
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brendeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, September 29, 2013
Dear Brendeb,

Firstly, I would like send you my truly thank for your beautiful words about every moment of your stay at our hotel and I would like to do appreciate you taking the time to share your feedback from your recent stay with us at Hanoi Victory Hotel on Trip Advisor website. We make every effort to ensure your expectations are exceeded and I want to thank you for acknowledging the positive elements of your stay; from the quality of our breakfast, reliable informations and comfort of our rooms,...

In fact, we have been always trying the best to bring all guests the most comfortable and enjoyable stays at Hanoi Victory Hotel, since that’s the ultimate goal every staff is aiming at. And beyond our imagination, our efforts and hotel services have been recognized much more impressively than we thought.

Please know that I will use your feedback as a tool to ensure we consistently meet the high standards we set for ourselves. All in all, we cannot say enough to thank you for your great support to Hanoi Victory Hotel, and we bid you a warm welcome at anytime you return to Hanoi.

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 25, 2013

Guys if you need a place to stay , look no further , lovley little botique Hotel in the old quarter of Hanoi.
Rooms are excellent, but if you can afford it obtain the delux room , the extra few bucks is worth the spend.
In 20 years of travelling i have not stayed at a hotel that matchs the Victory in regards to thier staff.
Nothing was a problem for the staff and any request was actioned straight away
eg. we were looking for ice to go with our bourban , within 5 minutes the staff had gone out and obtained the ice for us.
We needed a couple of sim cards , the staff went out on our behalf and bought us the sims cards.

No question as to where i will be stayin gon my next visit
Thank you for a great Holiday guys

Regards Craig

Room Tip: go for the delux room
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Craig F F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, September 29, 2013
Dear Craig FF,

Thank you for taking the time to provide your feedback on Trip Advisor regarding your recent visit to The Hanoi Victory Hotel. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, it was providing you with customer satisfaction for future visits.

I am delighted that you enjoyed your experience and I sincerely appreciate that you have acknowledged so many positive elements of your stay; particularly lovely little botique Hotel in the old quarter of Hanoi and the friendly and helpful service you received from my colleagues. We make every effort to maintain the high standards of timely and quality service delivery that Hanoi Victory Hotel is known for and I am pleased that we have been successful in achieving this during your stay

Thank you again for your excellent feedback , we look forward to welcoming you back to our hotel and to continue ensuring your stays with us impress you and provide fond memories of Hanoi

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi Victory Hotel

Property: Hanoi Victory Hotel
Address: 3 Hang Quat St | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #43 of 577 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 12
Official Description (provided by the hotel):
Hanoi Victory Hotel is located in Hanoi's Old Quarter, within a minute's walk from the well-known Hoan Kiem Lake and the famous Dong Xuan Market. It features a restaurant and offers free Wi-Fi. Air-conditioned rooms at Hanoi Victory Hotel are fitted with modern furnishings. They are equipped with a flat-screen satellite TV, a personal safe and minibar. En suite bathrooms come with a hairdryer and free toiletries. Operating a 24-hour front desk, Hanoi Victory Hotel can assist with currency exchange, laundry and concierge services. Guests can also approach the tour desk for sightseeing and travel arrangements. A business centre offers fax and photocopying services. For a local meal or light refreshments, guests can head to the restaurant, which also houses a bar. For alternative dining options, 24-hour room service is available. Hotel Hanoi Victory is just a 10-minute walk from Ho Chi Minh Mausoleum and the Temple of Literature. Noi Bai International Airport is a 45-minute drive away. Airport transfer can be arranged on request. ... more   less 
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