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“Absolutely excellent service!”

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Hanoi Victory Hotel
Ranked #43 of 577 Hanoi B&B and Inns
Certificate of Excellence
Manila, Philippines
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolutely excellent service!”
5 of 5 bubbles Reviewed September 1, 2013

Our stay was so wonderful because all the staff are so nice and very accomodating, especially the manager of the hotel who has an excellent customer friendly service. Everytime we had a request, he will do it without hesitation. He helped us to have a wonderful birthday blast for my boyfriend and our friend.

The room are clean,very relaxing to stay. The hotel is also near the markets. Just walking distance and you will not get lost.

Breakfast so nice too especially with the great decoration of the food. Very cute and very well presented.

I would definitely recommend Hanoi Victory Hotel to my friends. Two thumbs up!

-Mel

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelmels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, September 3, 2013
Dear angelmels,

On behalf of Hanoi Victory Hotel team, we thank you very much for writing such a heartwarming review. We felt so proud of being the hotel you chose for your stay in Hanoi, and it was our pleasure to meet such nice and friendly people like you.

Especially, how amazing it is to know that your heart was touched by the genuinely warmth from all staff in our hotel and it made your feeling as " YOUR HOME AWAY FROM HOME "

Thanks for your kindness to definitely recommend Hanoi Victory Hotel to my friends. Event that you will give two thumbs up!

Again, thank you so much for your words of praise and recommendation. We do hope you will be returning to Hanoi Victory Hotel again soon.

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

221 reviews from our community

Traveler rating
    165
    48
    7
    1
    0
See reviews for
26
85
22
10
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 30, 2013

Yes, I said beauty. It won't look like it from the outside perhaps but my room was gorgeous. More importantly the staff were incredibly kind and accommodating. I can't recommend Hanoi Victory enough and would certainly stay again.

Cheers!
Melissa

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MelSanFrancisc0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, September 3, 2013
Dear MelSanFrancisc0

On behalf of the whole team , we sincerely thank you for such a priceless, kind and touching encouragement which is truly, as we know, from your heart. We cannot believe that you have been so impressed that a lot of thrilling compliments were written down for all the good things of our Hanoi Victory Hotel.

It’s really a fantastic feeling to know that what we have made your holiday comfortable and memorable in deed by our recommendations..Vice versa, we also had a great opportunity to meet courteous, lovely and friendly guests like, that’s highly significant to us.

We also feel so thankful for your highlight about our service. And our commitment to guests is making even better jobs than the best to ensure the trustful quality of services. Absolutely, the guests’ feedbacks like yours are such important orientations for Hanoi Victory’ enhancement, that’s why we are always listening.

Once again, we appreciate everything you have shared with us very much and wish you all good health, good luck and have wonderful trips around the world.

Best Regards.

Tony Bui and Hanoi Victory Hotel team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 19, 2013

The staff here really do fall over themselves to help you. They are very friendly and polite, especially Tony Bui, the manager, who not only managed to book us onto a trip to Halong Bay (which was unbelievable, see Vspirit reviews) but also stored our bags overnight while we were on it and gave us a great rate to stay another night on our return. The rooms are a nice size, clean and modern with great showers, although the wifi is a bit intermittent. Breakfast was also good, cooked to order in their little dining room, with some amazing cucumber and tomato artwork!
The hotel is about 2 minutes walk from Hoan Kiem lake, right in the middle of the Old Quarter with plenty of restaurants and bars around to relax in after a day's exploring. Firmly recommend this hotel. Great value for money and unbeatable service!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank ChrisHollingworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, August 19, 2013
Dear ChrisHollingwoth,

On behalf of Hanoi Victory Hotel team, we thank you very much for writing such a heartwarming review. We felt so proud of being the hotel you chose for your stay in Hanoi, and it was our pleasure to meet such nice and friendly people like you.

Becoming aware of the differences of our culture and society to compare with yours, in terms of communication, traffic, and customs, we were pleased to share with you what we know to make your excursion in Vietnam easier and truly interesting. In general, it is said that people can provide hospitality and friendly atmostphere everywhere in Vietnam, and naturally we were applying ourselves to do the host’s mission in the most appropriate manner so that you would have a memorable trip in our country. And because you were our guests, you deserved it!

We really appreciate what you have said about us, and it’s very encouraging to the working spirit of Hanoi Victory Hotels’ team, but we need to do a lot more and harder to gain the prestige and quality of hotel services. Then, we hope every guest will recognize our efforts like you did.

Thank you very much for your support, and we wish to have an opportunity to impress you again even at an advanced level in the upcoming future.

Best Regards.

Tony Bui and Hanoi Victory Hotel team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

Small hotel and nice typical room whith free wifi.
Very good deal
All the staff do the best for you.
Some heart in the heart of old city...
Special thanks to the manager tony and "moustique" the breakfast cooker !

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alanreebook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, August 14, 2013
Dear Alanreebook!

On behalf of all staffs in Hanoi Victory Hotel staff, we honestly express our acknowledgement to you for your very kind and meaningful support to our establishment!

We are glad that you have had a fantastic stay with us here at Hanoi Victory Hotel. Your good words of support have tremendous impact on our team work and staff performance. We will strive harder to ensure that if you pay a visit to Hanoi again, we could still be your choice of accommodation and that we could deliver an even better service to match up with your praises and expectation.

We trust your stay will be enjoyable and hope that you continue to use Hanoi Victory Hotel in the near future.

We look forward to serving you on your next trip and wish you the successful in your business and always happy in the life

Best Regards.

Tony Bui and Hanoi Victory Hotel team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 30, 2013

I just checked out from Hanoi Victory Hotel over the weekend having stayed there about a week and this is my second times staying there. I should say it's a wonderful experienced. Staff are very helpful, this I should emphasized. Services is excellent thru out my stay. Rooms are modern. Location is in center of Hanoi city. Overall, very satisfaction!
To Tony, send my regards and gratitude to all your staffs for taking care my gf and I. Will be there again in a few months time.
Yours sincerely, Henry

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SRoc71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, July 31, 2013
Dear SRoc71,

On behalf of all staffs in Hanoi Victory Hotel, I would like to express our sincere thanks for your wonderful review on tripadvisor website for us. I really highly appreciate your huge contributions to Tripavisor community and comment for our hotel.

Getting recommendation from guests is one of the greatest things that our team is always looking for. Beside, we are working from our heart to you understand that is why you can found good service and awesome experiences traveling from us.

Your passion is a the big motivation for our team to try harder to keep on good work. Hopefully you will have more awesome experiences in our beautiful country.

All in all, we cannot say enough to thank you for your great support to Hanoi Victory Hotel, and we are glad to have provided you with a memorable experience and feeling as HOME AWAY FROM HOME in Hanoi Victory .

Thanks and Regards.

Tony Bui and Hanoi Victory Hotel team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 29, 2013

The service was impeccable - staff tended to all our needs and even offered us a half day stay at the hotel so that we can shower and take a nap after our sapa trip and before our flight in the afternoon. They also directed us to the best pho and bun cha places in the old quarters.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hznng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, July 31, 2013
Dear Hznng,

On behalf of all staffs in Hanoi Victory Hotel, We would like to send a sincere thank like a small gift to you for staying with us and marvelous recommendation on Tripadvisor website.

Take care our customers and honest is our original concept to build up Hanoi Victory Hotel, almost of our guest felt and highly appreciated them.

Reading your review, we are so happy to know that you were satisfied with our services. All of staffs in Hanoi Victory Hotel really want to express our special thanks for your review with very nice words " Amazing ", " The service was impeccable - staff tended to all our needs "...

Thank you for choosing Hanoi Victory Hotel to be part of your memorable journey and we hope to see you again in Hanoi and hope that we will still be your first choice for your next visit.

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KL
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 18, 2013

I just checkout hotel today (18th July)
I am happy with their service. location is good, nearby good restaurant.
room is nice, comfortable and spacious.
Tony Bui is super helpful, he picked us up from train (Sapa) despite is at 5 am and under the rain. Never late.

Keep up the work. Well done.

-Siang-

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SIANG128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thang p, Manager at Hanoi Victory Hotel, responded to this review, July 19, 2013
Dear SIANG 128

On behalf of Hanoi Victory Hotel team, we thank you very much for writing such a heartwarming review. It was such a fortune for us when you chose Hanoi Victory Hotel for your trip in Hanoi

We are extremely delighted because everything ran smoothly since check-in till check-out, also start to enjoy tours ( Hanoi city tour, Sapa private tour 3nights 2days and Halong on Glory Cruise 2days 1night ) till end your tours. It is our pleasure to provide you the best in every perspective especially exquisite accommodation, scrumptious food, picking up, our remarkable services and lovely memories.

We also appreciate your compliment about our hotel and location. Do not mention it, because you deserve those services from our hotel. We hope to continue deliver the experiences to make the guest always have a memorable experience and satisfaction during the time in Hanoi.

All in all, we cannot say enough to thank you for your great support to Hanoi Victory Hotel, and we are glad to have provided you with a memorable experience and feeling as HOME AWAY FROM HOME in Hanoi Victory .

Best Regards.

Tony Bui and Hanoi Victory Hotel team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi Victory Hotel

Property: Hanoi Victory Hotel
Address: 3 Hang Quat St | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #43 of 577 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Number of rooms: 12
Official Description (provided by the hotel):
Hanoi Victory Hotel is located in Hanoi's Old Quarter, within a minute's walk from the well-known Hoan Kiem Lake and the famous Dong Xuan Market. It features a restaurant and offers free Wi-Fi. Air-conditioned rooms at Hanoi Victory Hotel are fitted with modern furnishings. They are equipped with a flat-screen satellite TV, a personal safe and minibar. En suite bathrooms come with a hairdryer and free toiletries. Operating a 24-hour front desk, Hanoi Victory Hotel can assist with currency exchange, laundry and concierge services. Guests can also approach the tour desk for sightseeing and travel arrangements. A business centre offers fax and photocopying services. For a local meal or light refreshments, guests can head to the restaurant, which also houses a bar. For alternative dining options, 24-hour room service is available. Hotel Hanoi Victory is just a 10-minute walk from Ho Chi Minh Mausoleum and the Temple of Literature. Noi Bai International Airport is a 45-minute drive away. Airport transfer can be arranged on request. ... more   less 
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