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Hanoi Finnegans Hotel
Ranked #39 of 588 Hanoi B&B and Inns
Certificate of Excellence
2 reviews
“they have an answer to your every request!”
Reviewed March 15, 2013 via mobile

staff extremely helpful, they open doors for you always smiling and ready to serve.the lady that is cleaning does her job very well and the star of the hotel is Viet s ( owner) brother Ty! good people!!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank evitagreece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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409 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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  • Danish first
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  • English first
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English first
London
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 15, 2013 via mobile

Simply the best service we have received in 5 months of travelling. The team at Finnegans 1 go above and beyond to assist in any way they can, we couldn't believe the level of service and felt quite moved by it! Totally reliable for any travel or tour related questions. Lovely clean rooms. Thank you so much Finnegans, you deserve to be number one on tripadvisor. Bess and Laura.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seblondon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 13, 2013

We stayed here in Dec 2012, and I must admit we picked it for the name and the positive reviews. We weren't disappointed. The room we had in Finnegan 1 was large, and the service was excellent. Viet and family all go out of their way to help you with all aspects of your trip, even to putting us in our train carriage on our trip to Sapa, They even collected us on our return trip, although it was the crack of dawn.. The breakfast is fine, plenty of fresh fruit. Finnegan 1 is in a good location, plenty of eating options nearby. We stayed in Finnegan 2 on our return from Sapa, just to get a different area view in Hanoi. Area not as handy as Finnegan 1 but hotel is a little more modern. If I was staying for a short time I would pick Finnegan 1 for the better location - but finnegan 2 is good too. Both were clean. I was worried about the tours but in hindsight Viet's advice proved honest and trustworthy. A genuine and nice family place.

Room Tip: no problem, even in a front room. But then street noise doesn't bother us...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank DublinPooka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 13, 2013

We stayed at Finnegans in March 2013. My husband and I have travelled through seven Asian countries and this was the best service and hospitality we have encountered! Nothing seems to be too much trouble and the advice they give you about where to eat and what to look out for is great. Hi, Viet and Ti went out of their way to make our stay comfortable and educated us about money, local food, how to cross the road (and this was very important) and answered any questions we had. Everything was just walking distance from the hotel. Breakfast was freshly made for us every morning and it was yummy. There was a computer in our room and the WIFI worked well. Arrange all your local trips through Hi and Hahn as they will get you the best price!! I would definitely recommend this hotel to anyone traveling to Vienam. Thanks again and keep up the good work guys!

Room Tip: Ask for the balcony room!
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank venuse a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 1, 2013 via mobile

The most amazing service - we were so well looked after by Viet and his family. Nothing is too much trouble. It is not luxurious but is is clean and safe. You can put yourself in their safe hands when it comes to booking any trips or tours - so much safer than using one of the hundreds of pushy rip-off agencies. We booked a 3 day/2 night cruise of halong bay with a company called - it was brilliant. In the chaos of Hanoi you will be well looked after at Finnegans - great value for Hanoi.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SeatonSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Level Contributor
255 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed February 22, 2013

We stayed 4 nights and an extra day at Finnegans Hotel, run by a young Vietnamese couple Hi and Viet Hahn helped by brother Ti. The rooms on the third and fourth floor (with elevator) were clean. The bed was very comfortable. Great value for the price. Book directly with the hotel to get the best price.There is a computer in every room, with internet access and a flat screen TV. The hotel is is very well located in the old city and within walking distance of the lake, pagoda and water puppet theater. The breakfast is varied, tasty and made to order.
Mr and Mrs Hahn and Ti constantly went out of their way to make our stay, not only in Hanoi but also in the North and Center of Vietnam, as effortless as possible. Upon arrival , late at night,Viet spent time to give us a power point presentation and detailed information on money, transportation, food , drinks, shopping,taxis, etc. They are available 24/24 7/7 and are always serving us coffee, tea and fresh fruit in the reception area.
We booked our excursions to Halong Bay and to the North-Sapa with Viet and had a fantastic experience. We had a private tour for the 4 of us at a cheaper price than what was offered in neighboring tourist agencies.He took care of every detail from taking us to the train to picking us up upon our return to Hanoi at 4 AM and bringing us back to the hotel for breakfast and a shower. He also booked our hotels, as well as train and bus transportation, to Hue and Hoi An and we even had him book our transportation down to HCMV-Saigon.
Fantastic service! You want a zippo lighter? Viet will put you on the back of his motor bike and drive you around until you find the best price. You want a local SIM card to call in Vietnam? Viet will get it for you and set it up in your cell phone.
If I could give 6 stars I would not hesitate to do so.
We arrived as clients and are leaving Hanoi with the feeling that we have friends at Finnegans Hotel in Hanoi since we were really treated as members of Viet's family. These details, helpful suggestions, attentive, sincere efforts to provide the best quality of service in a kind, friendly manner make a big difference during a month long trip. I will always remember this part of our trip and will definitely tell everyone to reserve at this hotel. Hi, Viet Hahn and Ti have really earned their 2013 Trip Advisors travelers choice award.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Typam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coogee, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 21, 2013

We stayed at Finnegan's hotel recently after reading some excellent feedback from other travellers. We are pleased to report that everything we read was true and this hotel, although small, will provide the most friendly, helpful and attentive service I have experienced.

Hanh and Viet made us feel special before we even left for Vietnam. We received a personal email thanking us for our booking and offering us help with any queries or tour bookings that we might require. We were travelling 2 days before Tet holiday and we received great advise from Hanh as to what to expect and the types of things worth doing.

On arrival in Hanoi we were picked up from the Airport by a car organised by the hotel. Arriving at the hotel we were greeted by Hanh, who provided us with tea and spent time sitting with us providing information on places to eat, specific types of shops other attractions we wanted to see. The team there will book you a restaurant, order you a cab or just provide suggestions for the day's itinerary.

The trip was partly in celebration of my birthday which fell on the morning of Tet. To our surprise Hahn and Viet had arranged a birthday cake and a bottle of wine and had this waiting in our room when we returned from the days activities. Ty (Viet's brother) was wonderful to lead us up to our room and surprise me singing happy birthday. This sort of thing was totally unexpected but goes to show the level of service this hotel provides. You get the feeling that, a) they really do want you to have a great time; b) you are made so welcome it is as if you were staying at a family or close friend's residence.

On return to Singapore we even received a mail from Hanh hoping we had a safe trip home and thanking us for out stay.

This hotel is a class lesson in service and if you are looking to travel to Hanoi, stay in the middle of the Old Quarter and not have aspirations of 5 Start Hotels...Finnegan's is the place to go.

Thanks Guys!!

Room Tip: Rooms overlooking the street are best.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SPF71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Finnegans Hotel

Property: Hanoi Finnegans Hotel
Address: No. 7 Dong Thai street, Hang Buom Ward, Hoan Kiem Lake, Hanoi 100000, Vietnam (Formerly Finnegans Hotel)
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #39 of 588 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Finnegans Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
Have you ever imagined that you can still stay at your lovely home even in your journey to the strange land? Now let Hanoi Finnegans hotel becomes that wonderful home.Lying in the nice little lane of charming Hanoi Old Quarter, our Finnegans Hotel is a peacefully nestling house –like seeking for a tranquil moment in crowded Hanoi streets. Even more, you will fall in love with our Hanoi’s charming, which is full of color and characteristics in every nook and crannies. It also satisfies your curiosity by just few minute walking to discover famed tourist attractions, such as Hoan Kiem Lake (Lake of Sword Restored), Water Puppet Theatre, Night Market, Opera House, History Museum, One Pillar Pagoda, Temple Of Literature, Art Museum, etc.With the greatest love of ancient Hanoi and passion about hospitability field, I started to open the family hotel in an effort to pursuit my dream. Coming to my hotel, you will be pleased with the cozy and friendly atmosphere created through “like-brother-and-sister” staff; however, professional serving style is definitely maintained. It is proved through ten-year experience in hotel service. Despite lacking of five-star facilities, I always remind myself of putting my heart, soul and great effort to give the most memorable experience for you, even more than five- star service. Being one of my friends, you will be warmly welcomed through my hospitability, trustworthy and caring with all my heart.If Hanoi is your most preferable choice for your trip, Finnegans hotel is your perfect and unforgettable destination for relaxing. ... more   less 
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