I scheduled a tour (full day tour) in Hanoi this company on the internet and she made the biggest mistake a company can make: forgot to pick me up at the airport as arranged. I arrived at Hanoi airport and there was nobody waiting for me. Stay for more than one hour at the airport and despite having turned on to anyone outside the agency for me. I found a complete lack of respect for the customer, not point out this company to anyone though after having done the tour and the guide be very helpful. This error for me is justification for this review.