Spent 3 nights here - the room was excellent, the meals were terrific, the location in the centre of the Old City was very convenient.
BUT the icing on the cake for us was the quality of the service and the caring staff!!
My wife got sick and we had to delay our tour to Hue by a day while Jill remained in bed. The reception staff ( HaNa) organised a doctor for us and continually checked on Jill throughout the day, even on her lunch break.
The restaurant staff ( Chester in particular) were equally caring and attentive to Jill's needs, and continually plied her with ginger tea, at no cost, and made sure she had everything she needed.
We were very appreciative of the care provided by both HaNa and Chester- most unexpected and we doubt if this service was part of their job descriptions.
We were quite overwhelmed by the caring attitude of all staff, as quite a few dropped into our room to ensure Jill was OK. Even got a very nice letter from the hotel Manager (Vivienne Nguyen) expressing best wishes for a speedy recovery.
We offered a generous gratuity as a token of appreciation however this was declined as Chester said it was part of their job to care for guests!-- try getting that sort of reaction in Australia.- We would go back to this hotel in a flash.More
- Free Wifi
- Free parking
- Visit hotel website