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“The best ever!”
Review of Hanoi Tirant Hotel

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Hanoi Tirant Hotel
Ranked #76 of 589 Hotels in Hanoi
Certificate of Excellence
Bicton, west Australia
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“The best ever!”
Reviewed November 24, 2013

It was our first visit to Vietnam and chose Hanoi because of its proximity to Sapa, Halong Bay and Tam Coc. We stayed for 14 days in November.
I had been emailing a few hotels in Hanoi to get prices and room details but it was the Tirant (I dealt with Nancy) who consistently emailed back. I DID ask a lot of details because I had read all the reviews on this forum, but they never got annoyed.
We planned a trip to Sapa for 3 days and 4 nights during our stay, but the hotel agreed to keep our luggage and not charge us for a room too, and to upgrade us to a better room when we came back.
The price was amazing for what we were going to get, and I had looked at all the photos on this site, but the proof would be in the reality.
It was better than we thought. They had arranged for someone to pick us up at the airport with our name on a card, and when we arrived at the hotel we could have an early book in, even though we got there early. They were all so helpful and friendly and couldn't do enough for us. It was amazing.
The room was wonderful and exactly like the photos, they have TWO modern lifts which is unusual for a Hotel in an old city. The roof swimming pool was on the top floor overlooking Hanoi, and the bar and restaurant on the top was a location to die for. Full panoramic views over the city, where you can have a drink (jug of beer $2AU) or dinner. There isn't as much pollution as most cities we have been to, probably because there are few cars and mainly scooters.
They have a great restaurant on the ground floor overlooking the street, and not expensive meals. I recommend the corn and egg soup.
The breakfast is included and is good - the usual Asian hotel breakfast, with the compulsory "omelet guy."
But the care they took of us was extraordinary. For instance, one of the receptionists (Jenny) went out and bought me a cheap mobile phone and sim card, and I could then top-up at the hotel using my credit card. I needed $200 Australian dollars to get my car out of Long-term parking back in Perth, but the hotel (Don) went out and got the cash for me and I paid them by credit card. Normally what you do, is go yourself to a money changer and get out dongs and pay for you ‘home" currency with that. They even made us a ‘takeaway' breakfast when we left because the breakfast room wasn't open yet. The bellboy took me to a hat-shop to barter the best deal...etc
They have a "tour girl" at the front desk (Bella) who was very sweet, and her tours of Halong Bay and Tam Coc were very reasonably priced compared to others in the city.
The hotel is located close to the night markets and the wonderful lake in the middle of the city which has a great restaurant and coffee shop further around. Nighttime at the lake is terrific.
There were quite a few German and French tourests at the hotel, probably because two of the reception guys speak fluent German and French respectively.
I would highly recommend the Tirant hotel, and you can email me if you like, here in Australia for more info.

Room Tip: 810 - Rooms on the opposite side to the lake are the quietest.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank steve-in-bicton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (357)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 23, 2013

The hotel as a good cost-benefit!
Only one mistake: we had a two night reservation on different days. For the second day they were overbooked and we had to moove hotel for one in front of them - May de Ville, which was the worst experience ever (see comments of them).
To appologise for that they upgraded our transportation to airport.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beatriz_Mattos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MELBOURNE
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 22, 2013

We booked Hotel Tirant on the basis that it had a pool. However when we arrived we were informed that the pool was out of action due to building and improvements. Our disappointment was offset by a room upgrade. I think this exemplifies the way this hotel operates - it really goes out of the way to ensure that guests are well looked after.
The hotel was immaculately clean, the staff very friendly and helpful; the service most efficient. The buffet breakfast was really good.
During our stay we went on a 2 night Halong Bay cruise, we checked out but had our luggage stored at the hotel. No problems. They even organized to have us back in the same(upgraded) room on our return.
This was the last hotel we stayed at after being on the road for 2 months. It was a great place to end our travels.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ROBERT K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 22, 2013

I could not recommend the Hotel Tirant more based on my experience with them. We stayed 4 nights. To start we arrived early morning on our first day just before 10 am to Hanoi and shortly after arrival we were advised that our room was available early (normal checkin time is 2pm) in half an hour at no extra charge. After a long plane flight it was lovely to have a shower and refresh before commencing our exploration of Hanoi.

Hotel staff were happy to arrange for us pick and drop off at airport which was so convenient and we were pciked up in a new car. They also arranged a car for us to visit Bah Trung pottery village, with the driver returning in two hours to take us back to the hotel, which allowed us to explore the small streets, away from the bigger and larger more commercialised shops, the small shops were delightful and well worth the visit.

Shortly after leaving our hotel our driver received a message, we had accidently left a new wallet still in the plastic the foyer of the hotel. Many thanks to the staff at the Hotel Tirant you made us feel at home while away.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank salbay10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 21, 2013 via mobile

The service staff were very polite and does not accept tips.

The receptionist was extremely helpful and spoke non stop to us for about 10min, just to explain the room the hotel the city etc.

We stayed at the room for a night without view. The room was spacious and comes with a desktop. The bathroom was quite unique. Only down side was the bed was a lil stiff.

The breakfast was decent.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level 4 Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 20, 2013

My travel agent tried to stitch me up with the May de Ville Hotel across the road but we stuck with the Trip Advisor reports - and I'm very glad we did. Great location, very clean and well appointed for the price, terrifically helpful and friendly staff, pretty good food generally (with one or two absolutely stand-out dishes) and reasonably priced drinks for a hotel. The roof-top restaurant, bar and lounge are quite a treasure - a perfect retreat from the exciting hustle and bustle of the Old Quarter at the end of the day ,The one downside was the water-pressure in the shower. Overall, highly recommended - in fact, I do want to return to Hanoi and I'll time my return visit to coincide with a vacancy at the Tirant.

Room Tip: Spend a little extra and get a deluxe room. 7th floor was ideal - quiet but provided easy walk-up ac...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 17, 2013

Staff so helpful, excellent location, good value. Tariff includes healthy breakfast with range of choices. We have stayed in various locations in Hanoi over the last 12 years - last 3 times here. Will continue to return to Tirant whenever we are in this vibrant & busy cultural city. Paul & Paula New Zealand

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Tirant Hotel

Property: Hanoi Tirant Hotel
Address: 38 36, Gia Ngu Str | Hoan Kiem, Hanoi 100000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #76 of 589 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hanoi Tirant Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Tirant Hotel is brand new boutique hotel with ideal location on 36-38 Gia Ngu Street - the heart of Hanoi, is a short walk to the famous Hoan Kiem Lake (just 2 minutes), beautiful architecture of the Grand Cathedral, Opera House and a fascinating slice of centuries old life in Hanoi, the old Quarter. ... more   less 
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