It was our first visit to Vietnam and chose Hanoi because of its proximity to Sapa, Halong Bay and Tam Coc. We stayed for 14 days in November.
I had been emailing a few hotels in Hanoi to get prices and room details but it was the Tirant (I dealt with Nancy) who consistently emailed back. I DID ask a lot of details because I had read all the reviews on this forum, but they never got annoyed.
We planned a trip to Sapa for 3 days and 4 nights during our stay, but the hotel agreed to keep our luggage and not charge us for a room too, and to upgrade us to a better room when we came back.
The price was amazing for what we were going to get, and I had looked at all the photos on this site, but the proof would be in the reality.
It was better than we thought. They had arranged for someone to pick us up at the airport with our name on a card, and when we arrived at the hotel we could have an early book in, even though we got there early. They were all so helpful and friendly and couldn't do enough for us. It was amazing.
The room was wonderful and exactly like the photos, they have TWO modern lifts which is unusual for a Hotel in an old city. The roof swimming pool was on the top floor overlooking Hanoi, and the bar and restaurant on the top was a location to die for. Full panoramic views over the city, where you can have a drink (jug of beer $2AU) or dinner. There isn't as much pollution as most cities we have been to, probably because there are few cars and mainly scooters.
They have a great restaurant on the ground floor overlooking the street, and not expensive meals. I recommend the corn and egg soup.
The breakfast is included and is good - the usual Asian hotel breakfast, with the compulsory "omelet guy."
But the care they took of us was extraordinary. For instance, one of the receptionists (Jenny) went out and bought me a cheap mobile phone and sim card, and I could then top-up at the hotel using my credit card. I needed $200 Australian dollars to get my car out of Long-term parking back in Perth, but the hotel (Don) went out and got the cash for me and I paid them by credit card. Normally what you do, is go yourself to a money changer and get out dongs and pay for you ‘home" currency with that. They even made us a ‘takeaway' breakfast when we left because the breakfast room wasn't open yet. The bellboy took me to a hat-shop to barter the best deal...etc
They have a "tour girl" at the front desk (Bella) who was very sweet, and her tours of Halong Bay and Tam Coc were very reasonably priced compared to others in the city.
The hotel is located close to the night markets and the wonderful lake in the middle of the city which has a great restaurant and coffee shop further around. Nighttime at the lake is terrific.
There were quite a few German and French tourests at the hotel, probably because two of the reception guys speak fluent German and French respectively.
I would highly recommend the Tirant hotel, and you can email me if you like, here in Australia for more info.
- Official Description (provided by the hotel):
- Tirant Hotel is brand new boutique hotel with ideal location on 36-38 Gia Ngu Street - the heart of Hanoi, is a short walk to the famous Hoan Kiem Lake (just 2 minutes), beautiful architecture of the Grand Cathedral, Opera House and a fascinating slice of centuries old life in Hanoi, the old Quarter. ... more less
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