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Hanoi Tirant Hotel
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Reviews (1,924)
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Reviewed May 6, 2013

We had booked 5 rooms for 2 families . Had one night there and then a trip up to Sapa , Hotel was more than happy to Keep our luggage (12 Cases) until our return 2 days later .
Breakfast was one of the best we had in Vietnam.The pool was open when we arrived back from Sapa. Pool small though does the job of cooling you down .The Hotel was very clean and staff were excellent .
Would certianly recommend and stay there again .

  • Stayed: April 2013, traveled with family
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5  Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoitiranthotel, Guest Relations Manager at Hanoi Tirant Hotel, responded to this reviewResponded May 12, 2013

Dear Guests,
Thank you for your good words and preference in Tirant Hotel,
We are grateful for your review on which would let other customers know of how hard we are working to ensure that our guests can truly enjoy their stay.
We would be thrilled to welcome you and your family back to Tirant Hotel when you revisit Hanoi.
Best regards,
Customer Service Personnel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013 via mobile

The hotel is located right in the old city. The staff are welcoming and nice. Really nice. The rooms are not huge but in the old city you should not expect more. They are comfortable. The bar upstairs has great views.

If you want to use the pool, it is a birthday bigger than a puddle 1.5 by 4. But the rest is good.

  • Stayed: April 2013
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4  Thank Gremlin-Kremlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoitiranthotel, Guest Relations Manager at Hanoi Tirant Hotel, responded to this reviewResponded May 12, 2013

Dear Guests,
Thank you for your review of Tirant Hotel,
Your review has summed up one of the most troublesome inquiries we often encounter. The room that we have is one of the most spacious rooms in the Old Quarter as for accommodation facilities.
For the pool area, we actually only think of adding value for our guest stay as we realize the increasing demand of family traveling with children. We want to bring out the fun side of Hanoi and to deliver special characteristics that only we can offer to our in house guests.
Best regards,
Customer Service Personnel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

I found this hotel via Trip Advisor reviews and wasn't disappointed. From the moment I arrived to the friendliest greeting ever I felt at home. Was upgraded to a balcony room which was spacious, quiet and comfortable and was equipped with everything I needed including the biggest bed I have ever seen! Breakfast was great, plenty of variety even watermelon juice but the highlight was the fantastic terrace bar and restaurant. I ate here both nights of my stay and the food and ambience was fantastic. The views are superb overlooking the lake and the lights of Hanoi. This hotel is a treasure and I would definitely stay here again.

Stayed: May 2013, traveled solo
7  Thank ttrreexx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoitiranthotel, Guest Relations Manager at Hanoi Tirant Hotel, responded to this reviewResponded May 12, 2013

Dear Guest,
Thank you very much for your wonderful review of Tirant Hotel.
We are glad to receive such good and cheering review. Moreover, we are delighted to know that you have enjoyed our service up on the 10th floor with our Lake View Lounge, one of the highest facilities on the Old Quarter Are, where you can have a grand view of both sparkling Hoan Kiem Lake and the fun image of the houses in the Old Quarter area.
We would be honored to welcome you back to stay with us again.
Best regards,
Customer Service Personnel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

Very welcoming AND competent staff.
There were some works - now completed - to the swimming pool during our stay (mid-April 2013), but future guests should be able to cool off with a view out to the lake, fantastic!

The location is in the heart of old town, so do be aware that this means the streets right outside are lively centres of life and commerce for many.

  • Stayed: April 2013
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4  Thank Alec W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoitiranthotel, Guest Relations Manager at Hanoi Tirant Hotel, responded to this reviewResponded May 12, 2013

Dear Guest,
Thank you for your review of Tirant Hotel on Tripadvisor.
The pool has been opened and to our pleasant surprise, even it is small (as it is allowed on such height), our guests enjoy it very much, which makes us happy as we are able to provide another amenity and add accommodation value for our in house guests.
Once again, thank you for your good words,
Best regards,
Customer Service Personnel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

It is good writing a review on tripadvisor as my wife and I got most of the places where we went to from reading the tripadvisor reviews. We also found this hotel through tripadvisor.

Hanoi Tirant Hotel is in a great location surrounded by shops, it is so convenient especially if you are a shopper, close to the lake and easy to get around. We had the Executive Suite which is good for 3 people and it was big, comfortable bed and clean. And having a computer in the room with internet is such a great idea. We had a little problem with the bathroom door but the staff fixed it straight away. Nothing is a problem with the staff, they are always willing to help you, anything you ask for they will try and something about it. They have a lemongrass tea which they offer when you arrive and whenever we ask for it during our stay, the staff are happy and willing to serve you and even take it to your room. It was a real yummy tea! The breakfast was great, the kitchen staff were very nice and friendly. We have no complaints at all. I would recommend this hotel to anyone, to my family and friends.

  • Stayed: March 2013, traveled with friends
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5  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanoitiranthotel, Guest Relations Manager at Hanoi Tirant Hotel, responded to this reviewResponded May 12, 2013

Dear guests,
We are delighted to receive such wonderful review from you.
Good words from guests who truly enjoy and have a wonderful experience in Hanoi is our encouragement and rightful award. We are commited to maintain our service and facility so that if you revisit Hanoi again, we can still deliver the same and even better quality service as your first stay.
Best regards,
Customer Service Personnel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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