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“Finest stay..Oasis in a crazy Hanoi..Take me back there.. NOW”

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Hotel de l'Opera Hanoi - MGallery Collection
Ranked #77 of 580 Hotels in Hanoi
Certificate of Excellence
Nowra, Australia
Level Contributor
128 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Finest stay..Oasis in a crazy Hanoi..Take me back there.. NOW”
Reviewed September 15, 2013

Hotel de l'Opera would have rate as one of the best hotels I have had the pleasure of staying at in recent times. Luxury and quality all the way at this gem.

We booked last minute via the Accor website at a discounted rate for members. On arrival we were warmly greeted by the door and bell staff. Once inside I was impressed...YES.. this was what I needed some luxury and pampering after an uninspiring stay at another Hanoi hotel (review to come) and an horrible minibus trip back to Hanoi from Halong Bay.

The staff at reception were warm, friendly and welcoming indeed and English was excellent. Check In was fast and before long we were heading up to our room.

On arrival to our room it was WOW ....amazing ..beautiful and everything I was needing at this point in time. The room was spacious and everything you would expect of a luxury hotel, on seeing the amazing bed ...OMG I was even more impressed you literally had to climb onto it, it was so luxurious and huge and the bathroom was exquisite. There was an issue with the air conditioning on the first night and once brought to the attention of Reception staff a complementary upgrade to a suite was offered and taken. The suite was even more luxurious....with first class L'Occitane amenities and even more spacious. The stunning claw foot bath made an impressive statement indeed.

The location in the Old Quarter is excellent with all tourist sites you would like to see just a walk away or a short taxi ride which is reasonable in price. The hotel doorman will organise reputable taxis for you rather than taking the risk of perhaps getting a not so reputable one off the street.

Room service was fast and extremely well presented and tasted wonderful. Breakfast was included in our room rate and there were plenty of choices both Western and Asian style.

The only negative of our stay was the staff at breakfast...what a sour lot they were...not a smile or any sort of welcoming persona to any of them. It was like the were above serving a client and I must admit I felt a little uncomfortable, just for a second. The breakfast staff were the total opposite to all other staff. I have to give a special mention to the Concierge on duty when my husband had an issue with his mobile phone, this gentleman went above and beyond to help and it was greatly appreciated. My husband neglected to get his name at the time but if he reads this I am sure he will know who he is.

Overall I cannot recommend this hotel highly enough and would have no hesitation in booking again myself at the earliest opportunity and I wish I could have stayed much longer.

Hotel de l'Opera I loved every minute and yes I will be back.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank leethomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel de lOpera H, General Manager at Hotel de l'Opera Hanoi - MGallery Collection, responded to this review, September 26, 2013
Dear leethomo,

Thank you for the "finest" review, we value the feedback and every comment helps us on our journey to create hotel that guests love. I am delighted that you enjoyed our personalized service as well as the room. It's great to hear you mentioned about our bed which is one of a kind in Hanoi and of course one of our main features. The hotel is in a prime location and I hope you had a great time exploring the old charm of Hanoi.

I was disappointed to hear that you felt a little uncomfortable during the breakfast, I already passed your comment to the team and make sure next time you walk in the restaurant, there will be full of smiles.

I would be delighted to welcome you back soon to enjoy our WOW rooms.

Sincerely,
Bodo Klingenberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,365 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (282)
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English first
Darwin, Australia
Level Contributor
101 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed September 14, 2013

We booked this last minute thru Accor for $146 per night inc breakfast. We were very impressed by the quick, friendly check in and our rooms were amazing, I just wish we could have stayed longer. The location was great, close to the old quarter, the lake, the shopping plaza and all the shopping streets, we could have easily spent a few weeks exploring Hanoi, loved it, and this hotel was the icing on the cake. Room service quick, delicious and very well presented. Only hassle was air conditioning wasn't working on day 2, I was enquiring anyway about an upgrade, which was offered complimentary to myself and the rest of my family. We were very happy with the upgrade to the lovely suites, with the to die for l' occitane amenities. Breakfast was Buffett and a la carte which was also faultless. Pool indoor style, with outdoor seating area. I would highly recommend this hotel, and can't wait to return ( hopefully soon ). The beds were the comfiest I have ever ever experienced.

Room Tip: Suites are worth the little extra
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel de lOpera H, General Manager at Hotel de l'Opera Hanoi - MGallery Collection, responded to this review, September 26, 2013
Dear bettyluvstravel,

Thank you very much for the 5 star review, It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Bodo Klingenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 13, 2013 via mobile

excellent modern hotel near old quarters. spacious rooms, comfortable bed. if you want to visit the old quarters and museums this hotel is perfect, for the new city it's to far away. food is nice and staff speaks good english

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cosmo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel de lOpera H, General Manager at Hotel de l'Opera Hanoi - MGallery Collection, responded to this review, September 26, 2013
Dear Jack W,

We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Bodo Klingenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 10, 2013 via mobile

Wonderful five star experience, excellent food, huge bed with excellent bedding, palatial bathroom and cool decor. Staff in restaurant were very warm and helpful. Hotel located centrally near the opera house and was well situated for exploring the city.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MatthewMP1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel de lOpera H, General Manager at Hotel de l'Opera Hanoi - MGallery Collection, responded to this review, September 26, 2013
Dear Matt P,

Thank you for your "faultless" review. I'm delighted to hear that you enjoyed your stay at Hotel de l'Opera Hanoi as we try to create a hotel that guests love and in this case we have succeeded.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Bodo Klingenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
København
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 9, 2013

We spent our honeymoon at the Hotel de l'Opera - and had a wonderful time. Right in the middle of the old part of Hanoi, the location could not be much better. And the quality of the hotel, the rooms, the restaurants and the service from the staff left nothing to be desired.

We booked a suite which was great value for the money. A nice big room with a very comfortable bed and a great bathroom. On our last day - returning from an overnight trip - we were upgraded to the hotels biggest suite - which was a great way to spend a night of our honeymoon.

The breakfast was very good - and we had dinner one night at the hotel's café. It is expensive compared to other restaurants in Hanoi, but the food was wonderful and we enjoyed the high level of service from the staff. Especially the young waitress Trang made us feel more than welcome and made a great effort in explaining the food and the options to us - she seemed extremely dedicated.

All in all just a perfect stay in Hanoi and we will definitely return next time our travels takes us to Hanoi.

Room Tip: The grand suite on floor seven is worth the extra cost for a special occasion.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank frb2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
Level Contributor
154 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 9, 2013

It's your run of the mill high-end, chain hotel at a reasonable price. A good restaurant, which does Med-European and Vietnamese menus (the Vietnamese menu comes with Western and Vietnamese Vietnamese sections with different dishes). Good access to the Old City and good service - nothing was too much.
To be recommended!

Room Tip: Definitely higher room to the side give the better view. We had 8th floor to the side for first stay...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dguycar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel de l'Opera Hanoi - MGallery Collection

Property: Hotel de l'Opera Hanoi - MGallery Collection
Address: 29 Trang Tien Street | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hotel de l'Opera Hanoi - MGallery Collection)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel de l'Opera Hanoi - MGallery Collection 5*
Number of rooms: 107
Official Description (provided by the hotel):
Operatic Glamour in the Heart of Hanoi: Hotel de l'Opera offers travellers a sophisticated break near the iconic Hanoi Opera House. As soon as you arrive you can't fail to be won over by the magic of the setting and the theatrical interior, filled with rich shades, silk drapes and flamboyantly coloured furniture. The same decadence runs through the 107 rooms and suites that combine 21st Century comfort with French sophistication and grand decor. Just as impressive are La Fee Verte Bar renown for its signature Absinthe, and the hotel's restaurants Cafe Lautrec for Mediterranean inspired cuisine and Satine for Vietnamese cuisine. ... more   less 
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