As a place to sleep and base yourself for sightseeing, I can't fault this hotel. It’s new and the hotel is quite hip although the rooms are on the small side. The service at the restaurant though was appalling both at breakfast and at dinner (they were good enough not to charge me for my dinner after I complained). The concierge was even worse: I asked them about the agency I had used to book my Ha Long Bay cruise and they couldn’t be less interested; they couldn’t even book for me Water Puppet tickets. For lunch and dinner after the first night we always ate at the Metropole which was fantastic – we wish we had splurged and stayed there for the extra $90 a night for the impeccable service and unique historic and colonial ambience. Meanwhile, the concierge at the Metropole, unlike at the L’Opera, did two things for us despite the fact that we were not guests: i) telephoned the Water Puppet theatre to book tickets as well as provided us with the actual tickets then and there; and ii) telephoned the actual boat we were meant to be sailing on for our Ha Long Bay cruise to re-confirm our booking and to ensure the agent we had used was legitimate before handing over to them the cash for the cruise - most helpful indeed. If you can't afford to stay anywhere else, just try to avoid eating at the L'Opera and don't waste your time with their concierge.
- Official Description (provided by the hotel):
- Operatic Glamour in the Heart of Hanoi: Hotel de l'Opera Hanoi - MGallery by Sofitel offers travellers a sophisticated break near the iconic Hanoi Opera House. As soon as you arrive, you can't fail to be won over by the magic of the setting and the theatrical interior, filled with rich shades, silk drapes and flamboyantly coloured furniture. The same decadence runs through the 107 rooms and suites that combine 21st Century comfort with French sophistication and grand decor. Just as impressive are La Fee Verte Bar renown for its signature Absinthe, and the hotel's restaurants Cafe Lautrec for Mediterranean inspired cuisine and Satine for Vietnamese cuisine. ... more less
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