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Grand Plaza Hanoi Hotel
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Reviews (139)
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Reviewed June 15, 2013

This is a massive block of a hotel, huge and without any character. With an entrance lobby the size of a football pitch. The modern rooms though are large, comfortable and pleasant enough, and my room on the 26th floor had a good view over the suburbs of Hanoi. The bathroom was especially nice. The main purpose of the hotel seems to be to take in large tour groups from the region, but I was there on business and found the facilities in the room pretty good. the Wi-Fi was excellent. One of the worst things about the hotel was the dreadful, always empty restaurants. After the first night, you realise that you have to eat out. Next trip, I shall be looking for a hotel that better reflects the character of Hanoi.

Room Tip: The higher in the tower block, the better the view
  • Stayed: June 2013, traveled on business
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Thank Wayster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2013

Was greeted by a gigantic Christmas tree in the middle of the lobby, can't believe anyone is still celebrating Christmas in March. Got a room on the 25th floor. The room was average, decor looks a little old, but bed was comfy. There are limited English TV channels, internet connection was okay. Breakfast was average, your usual spread other than a section serving Korean food. It's not near town, roughly a 20-30 minutes taxi ride to the Old Quarters.

The staff's command of English is not too good, so go very slow when speaking to them. For those who needs to satisfy their carving for Pho, you can try asking for directions to Pho 10 Ly Quoc Su. That was one of the nicest Pho I've ever tried IMHO, within a 10-15 minutes walking distance from the hotel.

  • Stayed: March 2013, traveled on business
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Thank dlsmqn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

This is without doubt a classy hotel and has an impressive range of function rooms ideal for Buisness and other functions, in fact the week I was there the hotel hosted the launch of the Samsung Galaxy S4 mobile phone.

This hotel has one of the best gyms I have ever come across with a very good range top quality equipment and even a 30metre running track in the gym itself. The swimming pool is also excellent.

This is a top class hotel with 5 restaurants serving Japanese, Chinese, Korean, European and Vietnamese food.
Rooms are spacious and well appointed with both a bath and a seperate shower.

I was a little dissapointed with the variety on the menu of the Vietnamese restaurant, I was expecting it to showcase the finest of Vietnamese food but it fell well short.
One other niggle was the lack of power points in the room only 1 on the desk and 1 on the wall away from the bed. I need to charge my phone each night (yes I know its my fault for having a Blackberry) and it serves as my alarm clock. And with a Laptop, tablet PC, sports watch, electric tooth brush all needing charging, 2 sockets were just not enough. This lack of sockets was also evident in the lobby seating area with only 2 sockets in the whole area which seats over 100 and I saw several people with laptops hunting in vain for a socket.

So the trick is to go accross the road to the BigC supermarket and spend $2.50 on an extension lead with multiple sockets. And while you are in the BigC go to the top floor and have some authentic Vietnamese food for a tenth of the cost in the Hotel.

Would I stay here again - Yes without any problem its a good hotel.

Room Tip: Obviously the higher the room the better the view. Standard Guest rooms range from the 5th to the 28th floor. There is a Night Club in the basement and at night the music (for music read NOISE) can be heard and felt in the lobby area and some reports say that the lower floors can also hear the noise.
  • Stayed: April 2013, traveled on business
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Thank Im-away-again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2013

I was wery satisfied. Room was large, fully equiped,as well as bathroom. Many warious meals was offered for breakfast. Supermarket Big C is on the oposit corner, bars, restaurants, shops are on the road to downtonw.

  • Stayed: April 2013, traveled on business
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Thank Pavel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

This is an "okay" hotel. The room is very spacious with impressive toilet and bath. But overall, the decoration is dated, the carpet is musty, and the smell is reminiscent of cigarette smoke that obstinately clings to the floor, walls and curtains (although I am staying in a non-smoking room). I am surprised to read that this is a fairly new hotel because it looks old.

The gym and pool are great. Spa services are also good at reasonable prices. However, the lady masseuse was quite indiscreet, openly asking for more tip even when I already gave her more than 10% of the spa services I received (I had two-hour massage with facial). She said, "oohhh, too small! You do not receive salary while you are here?" I thought that was rude. The breakfast buffet is okay with international choices; albeit there is very limited selection on each cuisine. The noodles do not seem fresh, strongly reminding me of instant noodles.

The function rooms are large but sound system not so good. I hated that smoking is allowed and the designated smoking area is by the elevators!

Overall, the hotel deserves an average rating. The positive factors are thefriendly staff, spacious rooms, lobby,and function rooms. Negative factors are dated look, musty smell, and mediocre food.

Room Tip: I had the 22nd floor and didn't hear any of the noise from the club in the basement that some travelers complained about.
  • Stayed: November 2012, traveled on business
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Thank MJChiong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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