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“Dirty, dusty, smokey, small, noisy”
Review of Hanoi Rose Hotel

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Hanoi Rose Hotel
Ranked #269 of 601 Hanoi B&B and Inns
Dallas, Texas
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Dirty, dusty, smokey, small, noisy”
Reviewed April 12, 2013

It's a shame the owners post positive reviews about themselves instead of just cleaning up their hotel. You can tell because they are single 5 star reviews.

Not much good to say about this hotel. Beds were decent and not hard as rocks, but not soft either. The worst part of this hotel was how dirty it was. The floors made our feet black. It would be nice if they actually took a mop to the floors after each guest. I'm not sure the floors have ever been mopped. The halls spelt dusty and smokey. There was also a layer of dirt on the hall floors.

Bathroom had no shower curtain so water sprayed everywhere. Wet floor for hours.

Breakfast was basic. They offered an omelet which was really 2 fried eggs flipped over and cooked. Not a true omelet. If they put a little effort into learning how to make a proper omelet the breakfast might be good.

The family room was so small we didn't have room to put the crib on the floor and still be able to walk around. The pictures they post seem to offer more space than the rooms actually have. Very small rooms.

We arrived early in the morning and they let us check in right away which was nice. When we arrived there was trash in the hall and when we left the next day in the afternoon the trash was still there.

Wifi was horrible. Even standing under the wifi right outside our door it still didn't work.

Over all this hotel just lacks effort. They need to clean, clean, clean and fix their wifi and offer a good breakfast.

Room Tip: If you do stay here, get a room to the back otherwise you get the street noise, 4:30a rooster crowin...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank 5_Around_The_World
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoirosehotel, Director of Sales at Hanoi Rose Hotel, responded to this review, April 22, 2013
Dear Mr Nicholas,
Thank for your time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.
I would like to apologize on behalf of the hotel and my staff, esp Housekeeping dept for your stay. The interaction with our staff member with regards to your comment of dirty, noise is certainly not typical and I will be sure to raise your experience with our entire service as rooms,and WiFi .Besides, our breakfast also has bread with jam, cheese, chicken and beef noodle, soup, spaghetti noodle, drink and fruits. It is our staff's mistake that not show you in clear what we serve in breakfast. I feel so sorry for my fault of management in order to control service and staff working attitude in a day you stay with us!.
Once again please do accept my apologies and we will fix all entire hotel services for sure.
Thank and best regards,
Daisy Doan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Sydney, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 10, 2012

I personally and my family have no complaints. We had the best services we ever wish for! Location, service, meals ... you name it. The room was spotless, comfortable with friendly and helpful staffs and the price was reasonable. Highly recommended.

  • Stayed November 2011, traveled with family
    • Value
    • Location
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Helpful?
3 Thank KhoaNguyen30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoirosehotel, Guest Relations Manager at Hanoi Rose Hotel, responded to this review, May 24, 2012
Dear Mr. Khoa Nguyen,
Thank you for your good reviews about us. We hoped you really enjoyed your trip here.
Please come to visit us when you are in Vietnam.
Best regards to you, your mother and company members,
Nguyen Quang Hung
Guest Relation Manager
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Melbourne
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 8, 2012

I've been travelling around Vietnam a lot and staying at plenty of hotels, I have to say however this one tops them all. The staff was very kind and responsive, proving excellent customer service. The rooms were quite spacious which was absolutely wonderful considering how much luggage I had. And to top it all of the location of this hotel was just marvelous, it’s close to many shops and restaurants and extremely close to the lake. I highly recommend this place to anyone seeking to have a good travel experience.

  • Stayed December 2011, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoirosehotel, Director of Sales at Hanoi Rose Hotel, responded to this review, May 24, 2012
Dear Peter N,
Thank you for your review. We hope to serve you again in the next time.
Best wishes to you and your family
Tony Nguyen
Sales Manager
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na
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed December 13, 2011

Decided to stay at this hotel after reading the reviews. It didn't seem very modern, in fact it was a little older - unless we were in one of the older rooms.

Pros - great location, friendly and helpful staff. We booked our tours from them and they were quite reasonable. One thing I would suggest is to hold off on the add ons such as the kayaking options at Halong bay. If it is rainy you may not want to do it in the end. When at the tour you always have the option to purchase those services.

Cons - the bathroom, it had a wall less shower, so the bathroom was more like a wet room. Always wet and damp.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank blueberry090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VietnamSmileTours, Director of Sales at Hanoi Rose Hotel, responded to this review, December 15, 2011
Dear Blue Burry,
Thank you so much for giving us your comment about our Hotel and services.
We hope you have enjoyed your trip here in Vietnam.
We take these comments to improve our rooms and services to be better.
Again many thanks for staying with us. We hope to be able to serve you in the near future.
Best regards to you all,
Tony Nguyen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 9, 2011

Stayed here for the second time. This is a very modern, well-run hotel in the Old Quarter. The rooms are very good, a nice breakfast with excellent staff. Highly recommended

  • Stayed August 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank 54-11-1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 30, 2011

Great helpful staff and owners, stayed 2 nights in between other travel, they gave us a room to shower our boys before leaving to sapa, and a room at 4.30am on our return. The staff couldn't do enough for you and where great with our boys. Booked our trip to Sapa and Halong Bay through the hotel at great prices. Will stay again

  • Stayed September 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Sgibbs1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bountiful, Utah
Level Contributor
136 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 1, 2011

I have stayed in many hotels in Vietnam, I am in Vietnam 1-2 weeks every month. The Rose hotel is great. Large clean room, friendly staff, convenient location. It was a great value for the price! I will definitely return and stay here again.

  • Stayed April 2011, traveled on business
    • Value
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    • Cleanliness
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Helpful?
5 Thank Troyhth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoirosehotel, Director of Sales at Hanoi Rose Hotel, responded to this review, May 9, 2011
Dear Troy,
Thank you for staying with us on your business trip to Hanoi. We are happy to know that you enjoyed your stay in our Hotel. Recently, your your friends in your company still come to stay with us. We hope to also welcome you next time to Vietnam.
We wished you succeeded in your business in Vietnam.
Best regards and see you soon,
Tony Nguyen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi Rose Hotel

Property: Hanoi Rose Hotel
Address: 59B Duong Thanh Street, Hanoi 00849381826, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #269 of 601 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Rose Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
Hanoi Rose Hotel is located in the area of 36th old streets in the center of Hanoi Capital - Vietnam. The Hanoi Rose Hotel is near such major tourist attractions as Dong Xuan Market (1.1km), Thang Long Water Puppet Show (just 650m), Ho Guom (Hoan Kiem Lake 650m), Van Mieu Quoc Tu Giam (Temple of Literature 1.2km), Chua Mot Cot (One-Pillar Pagoda 1.6km) ... more   less 
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