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Reviewed February 19, 2015 via mobile

This hostel is incredibly nice. We stayed in a private room which was very nice and clean. Staff are incredibly friendly and the breakfast is lovely too. Best bathroom we have seen in Vietnam. We were also allowed to check in early at 6.30 am and even got a free breakfast for that same morning!!

Date of stay: February 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank gudefude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, Manager at B&B Hanoi Hotel, responded to this reviewResponded February 26, 2015

Dear gudefude

On behalf of all staffs at B & B Hanoi Hostel , I would love to express
our deepest thanks for your lovely stay with us during your trip in Hanoi,
Vietnam.

Our team works incredible hard to make every guests stay memorable and
feeling as home away from home and as the feedback I found in your room, I
am so happy to know that you were well looked after and completely
satisfied with our service as well as we able to assist with everything
that you needed.

Your satisfaction about our service is our Pride to driver to be better and
has been an invaluable gift to inspire us works harder and harder in the
future.

I wish you all the best and hope to have a chance to serve you here again
in not so far future!

Best regards ,
B&B Hanoi Hostel team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2015

We chose this as the reviews were very good, and also as we were meeting up with daughter/son-in-law, we knew they'd choose to stay here - made life easier for getting together. It's great if you don't mind a hard bed. (Although to be fair, most of Vietnam had harder beds than we like!)

As for the service, I cannot fault them. They were exemplary. We organised our Ha Long Bay trip through them, which was perfect and about the price you'd pay anywhere. We also got them to organise our train ticket, for our trip down to Hue. Much easier than trying to organise it ourselves! We could not have asked for a better service. They were friendly, helpful and their English was very good. Also, their laundry was pretty good value too. The breakfasts were simple but ideal for a start to the day, with a choice of some western styles as well as typical Vietnamese Pho.

All in all I would recommend, it's the ideal location for the old quarter. However, if you're not on a tight budget and you want more frills or perhaps more comfort, then perhaps it's not the place for you.

Room tip: Try to get one at the back and higher-up
Date of stay: February 2015
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank Fionafew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, Manager at B&B Hanoi Hotel, responded to this reviewResponded March 16, 2015

Dear Guests

Thank you very much for sharing your reliable review on TripAdvisor. We are so happy with your comments. We really appreciate you taking your time to write a review for us .

I wish you all the best and hope to have a chance to serve you here again
in not so far future!

Yours faithfully,
B&B Hanoi Hostel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2015

Tony and the staff were amazing during our stay. They organised our trip to Halong Bay, flights to Hoi An and even top up cards for our phones! The accommodation was really cheap, in a good location and had a decent breakfast included.

Would highly recommend this accommodation, and the staff were some of the best we have met during our holiday through Asia.

Date of stay: January 2015
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank sophiep098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, Manager at B&B Hanoi Hotel, responded to this reviewResponded March 16, 2015

Dear sophiep098

Thank you for sharing your positive feedback on your recent stay with us.

Most importantly, I am delighted to learn that we have lived up to your expectations. The team at B&B Hanoi Hostel joins me in thanking you for acknowledging our efforts. I trust your commendations will spur them to continuously strive towards excellence. In addition, I am glad to share with you that a renovation plan is in place to provide more memorable hotel experiences to our guests.

Once again, thank you for letting us know of your satisfactory experience with us and we will look forward to welcoming you and your family to Hanoi B&B Hostel in the near future!

Yours sincerely
B&B Hanoi Hostel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2015

We stayed here both times we were in Hanoi. The staff were incredibly welcoming - each times we arrived very early in the morning after a night bus. We were given a room to "soft-sleep" and shower before being invited to have breakfast. The staff then made every effort to give us our room as soon as possible (before 10am).

The hotel is well located and the rooms are very comfortable. The staff are helpful with tours, but not pushy.

Fully recommend this excellent hotel.

Date of stay: February 2015
1  Thank 8barryr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, Manager at B&B Hanoi Hotel, responded to this reviewResponded March 16, 2015

Dear Barry

On behalf of all staffs at B & B Hanoi Hostel , I would love to express
our deepest thanks for your lovely stay with us during your trip in Hanoi,
Vietnam.

Our team works incredible hard to make every guests stay memorable and
feeling as home away from home and as the feedback I found in your room, I
am so happy to know that you were well looked after and completely
satisfied with our service as well as we able to assist with everything
that you needed.

Your satisfaction about our service is our Pride to driver to be better and
has been an invaluable gift to inspire us works harder and harder in the
future.

I wish you all the best and hope to have a chance to serve you here again
in not so far future!

Yours faithfully,

Best regards ,
B&B Hanoi Hostel team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2015

It's a little hostel very well located close to the old quarter. Staff are very friendly, kind and welcoming. We arrived very early in the morning, they went to pick us up from the airport, as soon as we got to the hostel they offered us water, fruit, tea and coffee for nothing. Also they let us check in earlier. Tony gave us a lot of information about the city, places to not miss and he recommended some good restaurants. Room and bathroom were very clean. Bed was ok. We had toiletries. Complimentary water. Breakfast is also good and they offer laundry service that is cheap and quick. It is not a modern place but this is Hanoi. I would recommend this to anyone.

Date of stay: January 2015
Trip type: Traveled as a couple
Thank Jandrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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