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“STAY HERE! 5* inexpensive and amazing staff”
5 of 5 bubbles Review of B&B Hanoi Hotel

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B&B Hanoi Hotel
Ranked #10 of 577 Hanoi B&B and Inns
Certificate of Excellence
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“STAY HERE! 5* inexpensive and amazing staff”
5 of 5 bubbles Reviewed August 7, 2013

$15 dollars a night for a five star hotel experience. Our double room was gorgeous. A tasteful interior, comfortable bed and hot power shower. Always clean. We stayed for 2 nights before booking with Tony to go for a one night cruise to Halong Bay, and a one night home stay in Sapa (3 nights including the night train there and back). Everything we booked with Tony at b&b was a good price and perfect - exactly what we wanted. The staff are super friendly and we have never felt more welcome in 2 months of travelling Asia. Tony (travel man), Lisa (reception) and Ha the bell boy were the highlight. They greeted us with a smile and as much help as could be offered. We left our main bags here during our excursions and were offered free showers, breakfast (very good) and a sofa to collapse on in reception when we came back exhausted. I'm not one for writing on trip advisor because I'm too lazy but our experience in this hostel was so brilliant that I had to. The best $15 spent in Vietnam. Thanks guys!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasminekent92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hotel, responded to this review, August 9, 2013
Dear Jasmin,

Warmest greeting from B & B Hanoi Hostel !

We would love thank you so much for your valuable time to submit such as excellent comment on the site of tripadvisor.com. We are so delighted to know that our service has been meeting your expectation , we are also very cheerful to know that you had a great time and enjoying the tour which is recommened by our hostel during you stayed at our B & B hanoi.

We will share this comment for all our Guests and our Team , beside that We will try our best to maintain our service to serving our Guests in the future.

Thank you again and we would love to have a chance to serve you once day again in our hostel .
Best kindly regards,

Kevin and Hostel'Team

B & B Hanoi Hostel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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623 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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brisbane
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

As a volunteer here i hanoi,i have to find affordable clean and with a central location.i have stayed here now three times.The staff are very helpful,nothing is to much trouble for them.The rooms are a good size,with nice decor.the hotel is very close to Hoan Kiem lake,water puppets,old quater,and many more.Tony the manager will help you with any tours,my daughter booked Halong Bay 2 day trip and had a fabulous time.The complimentary breakfast has a good selection.I will be back here again on July 29th,so if you are here please say hello.You will be very happy with your stay,as i am.

  • Stayed July 2013, traveled solo
    • Value
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Helpful?
1 Thank Mal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hotel, responded to this review, July 15, 2013
Dear Mal,

I am Mr.Kevin on the behafl of the responder Management , i would love to thank you so much for your valuable time to share such as excellent comment on the site of Tripadvisor.com again by your recently stayed at B & B Hanoi hostel.

We are delighted that you had a great time in our hostel and enjoy all of your hostel service , we are very happy to hear that all from you again and still choosing our hostel to stay in Hanoi.

We are looking to see you back in our hostel in the end of July again, please take good care of your seft ,

Best regards,

Kevin and Hostel'Team

B & B Hanoi Hostel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 4, 2013

All the staff at this hostel were incredibly helpful, although I'd have to make a shout-out to Tony, Nhu, the guy with glasses, and Lisa. Tony's recommendation to go to Trang Am was perfect! So beautiful. This place is clean, does great laundry, provides decently breakfast! On our last day, we were super rushed, so they even packed our breakfast for us and gave it as a take-out to eat at the airport! Impressive.

Thank you all!!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trenton L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hotel, responded to this review, July 10, 2013
Dear Mr. Tronton,

I am Mr. Kevin , on the behafl of reponder management, thank you so much for your valuable to share such as excellent comment on the site of tripadvisor.com by your recently stayed in B & B Hanoi Hostel.

We are very delighted that our service met your expectation:"All the staff at this hostel were incredibly helpful, although I'd have to make a shout-out to Tony, Nhu, the guy with glasses, and Lisa. Tony's recommendation to go to Trang Am was perfect! So beautiful. This place is clean, does great laundry, provides decently breakfast! On our last day, we were super rushed, so they even packed our breakfast for us and gave it as a take-out to eat at the airport! Impressive"

We hope to have a an other chance to serve you again in the really near future,please take good care of you,

Best kindly regards,

Kevin and Hostel'Team

B & B Hanoi Hostel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Catharines, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 16, 2013

B&B Hanoi Hostel was the first place we stayed when we arrived in Vietnam and it set the bar high for the rest of our trip. We were immediately greeted by very friendly staff and were informed of a free room upgrade. Our room was large and clean, with a very strong wifi connection (we could stream live hockey games). The only downside of our room was very poor water pressure in the shower, which was apparently because we were on the top floor.
The staff were genuinely friendly and very helpful. The complimentary breakfast consisted of fresh fruit and fresh fruit juice, tea, coffee, and your choice of eggs, pancake, pho, etc., and you could order as much as you wanted...so great! The location, right on the edge of the old quarter, was perfect for experiencing the culture in Hanoi as well as exploring various districts of Hanoi. We liked B&B so much that we ended up staying 5 nights instead of the original 2 we had booked.
We experienced a mix up when checking out because we had booked online ahead of time for 2 of our nights, so we got double charged by the night staff by mistake. Upon returning from our Halong Bay tour, we stopped by B&B to get refunded the 2 nights and were immediately greeted by Tony and multiple other staff who had already realized the problem and were extremely apologetic and expressed how glad they were that we had returned so that they could rectify the problem, which they promptly and generously did. They also provided us with a room for the day (free of charge!) to freshen up and relax while we waited for our night train. (The water pressure on the 2nd floor was, in fact, better!) Altogether, we really enjoyed our time at B&B Hanoi Hostel and would definitely recommend it to anyone visiting Hanoi.

Room Tip: The rooms on the lower floors have better water pressure in the shower
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank cloewen15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hotel, responded to this review, June 23, 2013
Dear Cloewen,

On the behafl of the management responder, i am Mr.Kevin thank you so much for your valuable time to share such as Excellent the review on the site of hostel.com by your recent stayed at B & B Hanoi hostel.

We are so delighted to read all of your great words mention about our hostel room , it is clean, large, strong wifi connectting in the room, nice and honestly staff , great and plenty choice for breakfast, good location, etc,,. We are so happy to hear back that from you , we will try our best to maintain and drive our hostel to the right way such as you mention above, so we will make sure that our hostel is always right destination place for the Guests in Hanoi.

Regarding about the shower in the room upper of our hostel, as you know that the frist room you stayed located in the top so the water pressure is a little bit weak , but right now we already use the auto anti-pumper machine so if you have any chance to be back in our hostel you will have a great shower and look down the street from the first room you stayed, thank you fo your feedback about that.

I would love to sorry about the night receptionest charged you the room which you did paid online, i already mention to him so that was his mistake, i also informed to all of our Team should be double-check clearly to before to ask the Guest about the payment. I feel so sad about that, but as you mentioned Mr.Tony already said to you and you also were happy about the Tony greeted, so that make me more happier.

Thank you so much again and we are looking forward to have a chance to serve you in the near future.

Best kindly regards,

Kevin & Hostel Team
B & B Hanoi hostel( Little home in Hanoi)
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Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 12, 2013

The staff in this place are the most hospitable I met during my stay in Veitnam. Tony, Emma and Lisa made us feel so welcome.

1) The staff exceeded expectations!
We arrived at the hostel in the morning at about 9am. They gave us a complimentary breakfast upon arrival which we are so thankful for! On another occasion, after our trip back from Halong Bay, they once again provided us with a room to shower and wash up before we caught our night train. All this was done without requesting for any extra payment. We are grateful for this. I cannot emphasise how nice these people are!

2) This place has an awesome location.
It is in the middle of old quarters, and is within walking distance to the lake and other attractions. So the location was a winner for us.

3) The breakfast options are good. With a mix of local pho or western cuisine.

All in all, I would recommend this location for anyone thinking of staying in Hanoi. Above and beyond the physical amenities, the staff here made our 3 day stay so pleasant!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angeline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hotel, responded to this review, June 23, 2013
Dear Angeline A,

On the behalf of the hostel management responder , i am Mr.Kevin Tran would love to thank you so much for your valuable time to share such as Excellent review on the site of Tripadvisor.com.

We are very delighted to know that our service met your expectation, we are very cheerful to read all of the each wonderfull word you wrote about our hostel such as great and so detail mentioned, i hope all of this will meet the Guests expectation in the future.


We will try our best to maintain and drive our hostel comes to the right way such as B & B Hanoi is little home in hanoi for all of the Guests. Your comment is really special gift not only for our hostel and also is great comment for the Guests whom plans to find which is best place to stay in hanoi. we always try our best to make sure all of the Guest will consider the B & B Hanoi Hostel not only the best destination to stay also is a little family in Hanoi.

Thank you so much again for everything and we are looking forward to welcome you to stay in our hostel in the really near future.

Best kindly regards,

Kevin Tran & Hostel'Team

B & B Hanoi Hostel( Little home in hanoi"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed June 7, 2013

The staff are superb. They really go out of their way to make you welcome. The rooms are large and clean and comfortable and breakfast is lovely. Tony very efficiently arranged all our tours and train travel in Vietnam. He made sure we were taken to our cabin and carriage for the Sapa train and had someone collect us when we got back. Then let us shower and have breakfast before going on to Halong Bay. All the staff are cheerful and helpful. I wouldn't stay anywhere else. The location is good too, walk to the lake, restaurants and shops.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank emSherwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, General Manager at B&B Hanoi Hotel, responded to this review, June 8, 2013
Dear Em Sherwood,

Warmest greeting from B & B Hanoi Hostel.

On the behalf of B & B Hanoi hostel and the Management responder, i would love to thank you so much foryour valuable time to share the excellent review on the site of Tripadvisor.com by the recently you stayed at B & Hanoi hostel.

We are very delighted to know that our service met your expectation:"The staff are superb. They really go out of their way to make you welcome. The rooms are large and clean and comfortable and breakfast is lovely. Tony very efficiently arranged all our tours and train travel in Vietnam. He made sure we were taken to our cabin and carriage for the Sapa train and had someone collect us when we got back. Then let us shower and have breakfast before going on to Halong Bay. All the staff are cheerful and helpful. I wouldn't stay anywhere else. The location is good too, walk to the lake, restaurants and shops" . We will mantain absolutely our service and try our best more and more to take all good care of the Guests . Your comment is really a special gift for all of us to make more motivation to drive our hostel to the right way: Home in Hanoi.

Thank you so much again for everything , and we hope to have a chance to serve you again in the nearly future.

Best regards,

Kevin Tran and Hostel' Team

B & B Hanoi Hostel( Little Home in Hanoi)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, Ile-de-France, France
1 review
5 of 5 bubbles Reviewed May 28, 2013

Close to everything, comfortable and clean, reasonably priced and absolutely fantastic staff !
Tony and his hostel team are surely the most friendly and helpful people we met in Vietnam !
Would definitely recommend this place to anyone who will go to Hanoï !

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin T, Manager at B&B Hanoi Hotel, responded to this review, June 3, 2013
Dear Ms . Nadia,

Greeting from B & B Hanoi hostel!

On behalf of our hotel management. I would thank you so much for your valuable time to share the experience about your recent stay at B & B Hanoi hostel.

I would send our sincerely thanks for your wonderful comment regarding our hotel staff, the room cleanness and room amenities, the locatio, resonable price for the room and trip. It is always very gratifying to know you had a great vacation with services offered by our hostel team, special about Mr.Tony whom is hightlight and soul of B & B Hanoi hostel, I will be certain to pass on your wonderful comments to whole team to make them more motivation to serve the Guests. We promise to keep the service up to deserve your trust.

Thank you so much again for choosing B & B Hanoi hostel, we are always welcome you back to visit Viet nam and Hanoi in the really future.

Thank you and Best kindly regards,

Kevin Tran and Hostel' Team

B & B Hanoi Hostel ( Little Home in Hanoi)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about B&B Hanoi Hotel

Property: B&B Hanoi Hotel
Address: 16 Hang Thung Street | Old Quarter, Hoan Kiem, Hanoi 0084, Vietnam (Formerly Hanoi Spark Hotel)
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #10 of 577 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — B&B Hanoi Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
15 years ago, ever since I was a young Tour Guide, I was always thinking about how to set up a hotel/hostel that be able to meet up with all of the international tourists' expectation when they travel to Vietnam. After I have enriched my skill and knowledge in the tourism industry for almost a decade of hard work, together with my big passion in the hospitality industry and the joy of providing the most useful travel information for tourists as well as helping them to facilitate the best & the most valuable travel packages... Tony Dinh / the owner, along with assistance of the two established Sales Manager Ms. Lisa Nguyen and Ms Emma lead the small team of dedicated staff Tom , Mark, David, Anna . Our team will make your time memorable and enjoyable as our slogan says 'Arrive as our guest - leave as our family". For those reasons the B & B Hanoi Hostel & Travel was born. The B&B Hotel has 9 rooms - including well equipped rooms with great view over the lake and city - spreading over 8 stories with a mordern elevator so guests will feel most comfortable as at home. Breakfast is served on the cozy restaurant with warm and helpful staffAll rooms at the B&B are bright, airy and well equipped with airconditioner, 65 channels LCD TV, cool fridges, safety box, IDD phone and private computer with high speed internet access. Cosy bathrooms with tubs or showers, hair dryers and accessories.At the B&B Hanoi Hostel, with our helpful and enthusiastic team will certainly make your stay in Hanoi become a real gem of your trip. ... more   less 
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