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“Very nice hotel”

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Crowne Plaza West Hanoi
Ranked #79 of 578 Hotels in Hanoi
Certificate of Excellence
Level Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Very nice hotel”
4 of 5 bubbles Reviewed December 9, 2013 via mobile

A room on floor 17 (Not standard room but not sure). Very clean and high standard. Nice bed, nice view. Water boiler, safety box, iron and best bathroom ever. Both shower and bathtube. Friendly staff, Highly recommend this hotel. Not too far from airport either.

Stayed December 2013, traveled on business
Helpful?
Thank basicjava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review, December 9, 2013
Dear basicjava,

Thank you for your recent stay at Crowne Plaza West Hanoi and we would also like to thank you for taking time post this nice review on TripAdvisor.

I am delighted to read your comments regarding our service and amenities. And it is great to hear that enjoyed your time with us.

My team and I do hope we will able to welcome you back to the Crowne Plaza West Hanoi again in the future.

Warm regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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417 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 27, 2013

Stayed there several times and was always satisfied! Big, stylish, clean and quiet rooms, excellent breakfast, nice staff! Nothing disappointing!
Just the Internet is very slow and expensive - should be included in the room rate!

Room Tip: High floor rooms are preferable - you can enjoy the view over the city when traveling with the glas...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review, December 1, 2013
Dear Michael H,

Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment.

We are very glad that you enjoyed your experience with us. We will continue to work hard and deliver best services to all our guests.

In the mean time, we are having great deals and promotions with savings up to 30% for your next stay in Hanoi. Please visit our brand website for detailed information.

We look forward to welcome you back to our hotel soon. Please do not hesitate to contact us directly if your need any assistance for your future stay.

Best regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sollentuna, Sweden
Level Contributor
396 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed November 20, 2013

It has been a few years since I last visited Hanoi. From what I remember I was not overly impressed with the previous hotels I stayed at. This time around I tried the Crowne Plaza West Hanoi and was very happy. Nice hotel with good facilities. Breakfast was very good and overall service as well. Worth a stay for a hustling business man

Room Tip: Book well in advance, it is 'always' fully booked it seems
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LG4KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review, December 1, 2013
Dear LG4KL,

Thank you very much for your recent stay at Crowne Plaza West Hanoi and your precious time posting this great review on Tripadvisor.

We are very glad that you enjoyed your experience with us. We will continue to work hard and deliver best services to all our guests.

In the mean time, we are having great deals and promotions with savings up to 30% for your next stay in Hanoi. Please visit our brand website for detailed information.

We look forward to welcome you back to our hotel soon. Please do not hesitate to contact us directly if your need any assistance for your future stay.

Best regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 18, 2013

I've been travelling alot since last 7-8 months and i have been to alot of nice hotels, but last October i went to Hanoi to attend a conference and the Hotel which was booked for me was Crowne Plaza. Damn, it was awesome, everything was great, from room service to staff everyone was helpful and did perfect work. The lil problem was with the wifi connection even in the room and lobby too, but it can be negotiated with the comfort i had while my stay... I'll never forget the delicious breakfast every morning... 4.5/5, 0.5 star is for the wifi connection... lol

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohammad Anas Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review, December 1, 2013
Dear Anas_king_pin,

Thank you very much for your recent stay at Crowne Plaza West Hanoi and your precious time posting this great review.

We are very glad that you enjoyed your experiences with us. We will continue to work hard to exceed our guests' expectation.

We look forward to welcoming you back in a near future.

Best regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed October 26, 2013

This place is far from where the action is. You will lose out on the taxi fare because the old quarters (where most of the shopping and touristy places are) is just far from it. I was expecting the hotel to at least give the guests free shuttle rides to the city and back considering that there are some taxi drivers who refuse to use the meter on tourists and would prefer that you contract with them. Oh well, never again.
Upon check in, even if I had reserved 4 months in advance, with a letter from their sales manager stating the kind of room I wanted (since we are celebrating our anniversary) they were not giving us the room i had specifically asked for. They probably thought that since I was asian they can just trick/bully me and force me to stay in a three bedroom suite. What are we going to do with three beds? Anyway, I kept repeating that I was given a confirmation for a room with a King sized bed, she kept saying there is none because the hotel was full...I did not relent and after 1 minute, she said..oh there is a room available right now...Obviously, she was keeping the room for the non-asians coz it had a good view. Talk about discrimination. I stayed for two nights and transferred to a boutique hotel in the city which treated us very well even if we were asians.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crystalcave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review, October 29, 2013
Dear crystalcave,

Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated.

We will pass your comments to our management team for appropriate actions so that we can do our utmost to provide great service to all guests.

Thank you again for your feedback.

Warm regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed October 24, 2013 via mobile

the rooms are typical what you find in a business class but i found the service at the front desk and room service to be very odd . service at the restaurant was very good . when i asked for additional tea bags in the room they said we were allowed only 2 per day which was very odd to hear from a 5 star hotel chain . also they said the same when we ordered additional water bottles . another humorous incident was when i asked for a late checkout from 12 pm to 2 pm they said i had to go to the front desk and enrol in their loyalty program to avail of this . very strange . other than that it was fine

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Manish A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review, October 29, 2013
Dear Manish A,

Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated.

We will pass your comments to our management team for appropriate actions so that we can do our utmost to provide great service to all guests.

Thank you again for your feedback.

Warm regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level Contributor
140 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed October 23, 2013

This hotel is in a suburb far from downtown tourist areas and CBD. Convention center is close though (about 1 KM away), which is why I chose it. Not much immediately outside the hotel - no restaurants or massage places really. That said, taxis are inexpensive and plentiful so easy to go somewhere else and the concierge was knowledgable and helpful with great recommendations.

Airport is about 45 minutes to an hour a way depending on traffic -410k dong one way.

Gym is quite good with treadmills, weight machines and some free weights. Gym was never crowded despite the convention in town. Outdoor pool available but didn't use it.

Breakfast spread was excellent with wide variety of foods - East Asian, South Asian, Western, etc. Was able to get a capuchino for breakfast (not always feasible in Asia). Ate dinner there once though and wasn't impressed. Wasn't bad but nothing to write home about either. Went to a nearby restaurant (15 minute cab ride - came out to USD $5) and was much happier.

Service was friendly. English language capability was acceptable. Hotel clean and very well maintained. Maid service did an excellent job.

Sleep quality was poor though due to thin walls and door between rooms. I'm a light sleeper so I could hear everything going on next door. Just talking or flicking a light switch next door was audible in my room. Finally was able to get some ear plugs and was able to sleep fine afterwards.

Other downside (at least in my room) was the shower head. Only had the rain shower type so made it hard to clean extremeties. Women with long hair would presumably not like it either because can't just shower and skip washing your hair. The water comes down hard from the ceiling. Don't think a shower cap would work (although I haven't tried). Presumably no females on the design staff for this hotel.

So, would I stay here again? Probably not. Mainly because of location. I like to be where the action is or at least where there are more facilities close by. This might change as the area develops but perhaps not because there is a sports complex adjacent - thereby limiting residential or commercial possibilities.

Room Tip: Get a high floor facing rear to avoid street noise.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiangShanBo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this review, October 29, 2013
Dear LiangShanBo,

Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated.

We will pass your comments to our management team for appropriate actions so that we can do our utmost to provide great service to all guests.

Thank you again for your feedback.

Warm regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza West Hanoi

Property: Crowne Plaza West Hanoi
Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Luxury Hotel in Hanoi
#30 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#72 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Official Description (provided by the hotel):
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi

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