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“The friendliest staff I have ever encountered”

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Crowne Plaza West Hanoi
Ranked #89 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed July 15, 2013

Firstly, the staff at this hotel are outstanding. I have stayed in a number of good hotels and the staff here rank above them all. There was always someone to greet you in the lobby and open the door as you arrived and there was always someone available to find you a taxi. We even had an issue with one cheating taxi driver who drove us a very long way back to the hotel and charged far more than he should have. The member of staff in the lobby calmly dealt with the situation and exchanged my US Dollars (which was another issue) to Vietnamese Dong.

The rooms were very clean, new and spacious. The bathroom was nice and the swimming pool was fine. We dined in the restaurant a couple of times and the food was very good as was the service.

The only issue I encountered was that it took a long time for the water in the shower and the bath to heat up. We had to run it for too long before we could even use either.

Also, the hotel is not very centrally located. This is fine if you want to be away from the noise of the city centre but travelling into town takes time and costs money.

Overall, It was an excellent hotel though and comes highly recommended if you are staying in Hanoi.

  • Stayed: June 2013, traveled as a couple
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1  Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this reviewResponded July 31, 2013

Dear Barry S,

Thank you very much for your recent stay at Crowne Plaza West Hanoi and your precious time posting this wonderful comment on Tripadvisor.

We are pleased to know that you really enjoyed your stay. We will continue to work hard to meet our customer’s requirement.

Hope to welcome you back in the near future.

With kind regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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284 - 290 of 468 reviews

Reviewed July 13, 2013

I went to Intercontinental Hanoi my last trip , and now there is one CP available.

Let us say it is really 5 star level and no need to spend more!

Room and restaurant excellent. Even we stayed one night we do appreciate the buffet and service.

ideal location far from the crowdy city center.

Room Tip: all are good, try excecutive floor
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  • Stayed: July 2013, traveled on business
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1  Thank JPT1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this reviewResponded July 31, 2013

Dear JPT1006,

Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment.
We are pleased to know that you are satisfied with our services and facilities. We will continue to work hard to meet our customer’s requirement.

Thank you and hope to welcome you again in the near future.

Best regards,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

I was there for business trip. The best choice, excellence service, pleasant staff, short check-in. Room and facilities are great on Executive Club floor! However I was there only one night, but I was fully satisfied. Worse is location of the hotel, about 15 mins to city centre.

Room Tip: Executive Club floor
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  • Stayed: March 2013, traveled on business
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Thank Petr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded July 1, 2013

Dear Petr S,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment.
We are pleased to know that you are satisfied with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
Thank you and hope to welcome you again in the near future.
Best regards,

Report response as inappropriate
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Reviewed June 4, 2013

We were very impressed with this hotel. It offers very good value for money particularly the Executive Lounge package. The staff there cannot do enough to make the experience enjoyable. The hotel itself is away from the hustle and bustle of the Old Quarter, around 20 minutes in a taxi. Some would see this as a negative point however we felt it was a positive! It was quiet, very, very comfortable and a great place to retreat to after a long and busy trip in Vietnam. Highly recommended

Room Tip: Higher floors provide a spectacular view over Hanoi and are very quiet.
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  • Stayed: June 2013, traveled as a couple
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Thank W B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded June 6, 2013

Dear W B,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment.
We are pleased to know that you are satisfied with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
Thank you and hope to welcome you again in the near future.
Best regards,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

I've stayed at this hotel 3 times in the past year and have always been impressed. The hotel itself is clean and modern. Rooms and facilities are all of a good standard and well maintained. Without exception every member of staff has been friendly and helpful - they really make you feel welcome.

The only downside is that the hotel is used by many organised tour groups and at times the reception and restaurant areas can get rather crowded.

  • Stayed: May 2013, traveled on business
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Thank m328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded June 6, 2013

Dear m328,

Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment.
We are pleased to know that you are satisfied with our services and facilities. We will continue to work hard to meet our customer’s requirement.

Thank you and hope to welcome you again in the near future.
Best regards,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

Our family stayed at the executive floor and had access to the lounge. It is one of the best lounge that we have been too. The staff knew us by names, they even helped take care of my son for us to enjoy the time. Recommend!

  • Stayed: April 2013, traveled with family
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Thank giangdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crowneplazahanoi, Manager at Crowne Plaza West Hanoi, responded to this reviewResponded May 21, 2013

Dear giangdl,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment.
We are pleased to know that you are satisfied with our services and facilities. We will continue to work hard to meet our customers' requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
Thank you and hope to welcome you again in the near future.
Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

Everyone in the hotel made me feel as if I was the most important guest ever. Spontaneously and naturally friendly and helpful, they all contributed to try to give me a pleasant and comfortable stay. From little gestures (the room cleaner saw I wanted more water and made a point to bring additional bottles) to big ones (I fell sick at one point and they arranged for the hotel doctor to see and treat me), every member of staff was professional, discreet, helpful, kind and friendly. I can recommend this hotel without reservations. The rooms are comfortable and good value for the money, the Club on the 24th floor is very pleasant, with excellent snacks and attentive drink service, the Library is a quiet and pleasant little get-away on the ground floor, and the lobby is light, open and inviting. As it is not located in the center, the rooms are quitet, which is helpful for a good night's sleep.

  • Stayed: March 2013, traveled on business
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2  Thank Reavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this reviewResponded March 12, 2013

Dear Reavis,
Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment.
We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement.
We will pass your comments to service team so that we can do our utmost to provide great service to all guests.
In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for 2 and free internet. With our best internet rate guarantee, now is the time to take advantage of our rates and book your return break to our hotel.
Thank you and hope to welcome you again in the near future.
Best regards,
Michel Chertouh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh 2 Ward | Nam Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Luxury Hotel in Hanoi
#36 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#69 Romantic Hotel in Hanoi
Price Range: $95 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Official Description (provided by the hotel):
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi

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