Firstly, the staff at this hotel are outstanding. I have stayed in a number of good hotels and the staff here rank above them all. There was always someone to greet you in the lobby and open the door as you arrived and there was always someone available to find you a taxi. We even had an issue with one cheating taxi driver who drove us a very long way back to the hotel and charged far more than he should have. The member of staff in the lobby calmly dealt with the situation and exchanged my US Dollars (which was another issue) to Vietnamese Dong.
The rooms were very clean, new and spacious. The bathroom was nice and the swimming pool was fine. We dined in the restaurant a couple of times and the food was very good as was the service.
The only issue I encountered was that it took a long time for the water in the shower and the bath to heat up. We had to run it for too long before we could even use either.
Also, the hotel is not very centrally located. This is fine if you want to be away from the noise of the city centre but travelling into town takes time and costs money.
Overall, It was an excellent hotel though and comes highly recommended if you are staying in Hanoi.
- Official Description (provided by the hotel):
- Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more less
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- Also Known As:
- Crowne Plaza West Hanoi Hotel Hanoi