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Crowne Plaza West Hanoi
Ranked #79 of 578 Hotels in Hanoi
Certificate of Excellence
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“All you want....”
4 of 5 bubbles Reviewed November 23, 2012

Ideal location if your business is out that way (as mine was), but a fair way from the centre for the evenings, and not much in the immediate area. Restaurant very good, and check-in staff were lovely.

Good prices as out of town.

Will stay next trip.

Stayed October 2012, traveled on business
Helpful?
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, November 25, 2012
Dear Andrew C,

Thank you very much for your recent stay and your great comment about our hotel.

We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need.

In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for 2 and free internet. With our best internet rate guarantee, now is the time to take advantage of our rates and book your return break to our hotel.

Thank you and hope to welcome you again in the near future.

Best regards.
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

417 reviews from our community

Traveler rating
    224
    155
    25
    7
    6
See reviews for
38
49
21
258
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed November 21, 2012

I stayed in this hotel for 4 nights during my recent incentive trip. At first I was quite disappointed when I received my itinerary as this hotel only ranked 62 in the tripadvisor’s list of hotels in Hanoi. After staying there for 4 nights, what a pleasant surprise, I am indeed very satisfied with this hotel. The hotel is definitely up to its 5 stars rating, with clean, new and big room, plus efficient, friendly and helpful staffs.
The low rating in tripadvisor could be due to its location, its quite far away from Hanoi town, take at least 30 minutes to go to town. Nearby there’s only one small supermarket and very few eateries, basically nothing much to do if you walk around the hotel.
For those travel in group tour where transport has been pre arranged this hotel will be a good choice. But if you are on free and easy trip, it is advisable to stay somewhere nearby the town.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JennyJian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, November 25, 2012
Dear JennyJian,

Thank you very much for your recent stay and your great comment about our hotel.

We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need.

Thank you and hope to welcome you again in the near future.

Best regards.
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed November 17, 2012

I stayed at the Crowne Plaza West Hanoi because of a conference that was organized there.

My room was spacious, modern, and comfortable. It had a flat screen TV with a dcent selection of international channels. The buffet breakfast was good with a mix of local and international food. One time I had dinner at the same place. It was good.

There is a very nice looking outdoor swimming pool on the third or fourth floor. I didn't get time to try it out. But it looked very tempting. You can see it whenever you take the elevator. The elevators run outside the building.

The staff was very friendly. Nothing to complain about. They check the number plates of the taxis that pick you up or drop you off. It is very necessary in Hanoi as I experienced being cheated by taxi drivers.

The location is a bit in the middle of nowhere. At least from a touristic point of view. It takes a 15-minute cab ride to get to the city center when there is no traffic.

Overall it's a very good business hotel if you have business in this part of Hanoi.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael_Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, November 18, 2012
Dear Michael_Paris,

Thank you very much for your recent stay at Crowne Plaza West Hanoi and your thoughtful comment.

We are very pleased that you enjoyed the services and facilities offered. We will continue to work hard to meet our customers’ requirement.

We do hope to welcome you back in the near future.

With kind regards,
Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 15, 2012 via mobile

Crowne Plaza Hotel, West Hanoi, Vietnam, my wife Christina Tsai and i (Chang chen ngoi) travel with Tupperware incentive trip, we arrived on 14th November, before we reached the hotel yesterday, ours tour manager already check in the Hotel room for us, ours room key was given to us inside the tour bus on the way to hotel, we are going to stay at this Crowne Plaza Hotel, west Hanoi for 4 night. Today is the second day of ours trip, we found out this hotel room is very comfortable, free WiFi, Hotel facilities have fitness centre, Spa, Concierge, swimming Pool, Business Centre and good food also. Staffs also very helpful and friendly. Recommend to stay, worth for money.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chenngoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, November 18, 2012
Dear chenngoi,

Thank you very much for your recent stay at Crowne Plaza West Hanoi and your precious time posting this wonderful comment on Tripadvisor.

We are pleased to know that you really enjoyed your stay.

We will continue to work hard to meet our customer’s requirement.

Hope to welcome you back in the near future.

With kind regards,

Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bos
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

Am a platinum, and so I had access to the biz club, and have to say the staff there was the best I ever encountered. Food was varied day-t-day, free drinks, and a great experience. Front desk staff and concierge were also very warm and helping.

Room itself was good, clean, and a good size.

One very significant downside to the hotel is location. It's a cab ride to get anywhere, and cab drivers do not necessarily know how to find it. Since English is not widely spoken, this was an issue with the stay

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bordeauxbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, November 12, 2012
Dear bordeauxbound,

Thank you very much for your recent stay and your great comment about our hotel.
We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need.
Thank you and hope to welcome you again in the near future.

Best regards,
Michel Chertouh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed October 17, 2012 via mobile

This hotel really has everything you need; spacious rooms, great service, pool etc etc. the thing is, it could be anywhere in the world. It has no personality. Even the coffee is bland and, being in a country that grows really great coffee, I find that weird.

It is also quite some distance from the centre of town (20 - 30 minutes and about 150 000 dong). This hotel is good for those on a package tour where they pick you up and drop you off at the hotel every day. If you are adventurous, and like to explore in a more organic way, find a different place. If you don't know Asia and are a little fearful, this could be the hotel for you.

Stayed October 2012, traveled on business
Helpful?
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, October 18, 2012
Dear Paul T,

Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated.

We will pass your comments to service team so that we can do our utmost to provide great service to all guests.

Thank you again for your feedback.

Warm regards,

Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayavh Persekutuan, Malaysia
2 reviews
3 of 5 bubbles Reviewed October 15, 2012 via mobile

ok but shd offer free internet for room guest and failed to provide tv as they claim the tv is not working? can they just cjamge another room for me ? it is not a five star unless 5 star service is provided ! i pay for the room and you shoud give me free internet service , ok ?

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foodmaniac111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelChertouh, General Manager at Crowne Plaza West Hanoi, responded to this review, October 18, 2012
Dear “foodmaniac111”,

Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated.

We appreciate your comments about the cable TV and feel really sorry about it. We have pass your comments to techical team so that we can do our utmost to provide great service to all guests.

Thank you again for your feedback.

Warm regards,

Michel Chertouh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza West Hanoi

Property: Crowne Plaza West Hanoi
Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Luxury Hotel in Hanoi
#30 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#72 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Official Description (provided by the hotel):
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 
Reservation Options:
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi

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