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“Dishonest and No Integrity”

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Hanoi Boutique Hotel & Spa
Ranked #138 of 578 Hotels in Hanoi
Certificate of Excellence
San Francisco, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Dishonest and No Integrity”
2 of 5 bubbles Reviewed January 24, 2014

Upon arrival we decided that our Deluxe Room was way to small, the tub was suspect when the porter immediately went in to bathroom after delivering our bags. In addition the bathroom door did not close or lock. We upgraded to the Executive for a charge of $30. Nice room but a bit musty smell. For the Suite it was $45. When we checked out the next morning, they charged $45 and said we had stayed in the Suite. Later that afternoon, when we picked up our stored luggage, I inquired about the charge of our room. The manager admitted we stayed in the executive and that the charge would be $30. He knew his staff overcharged us and would not give us back the $15. He said when we stayed again he would upgrade us at no-charge. At this point based on principles of honesty and lack of customer service, we wanted nothing more to do with this hotel. Our return to Hanoi we chose to stay at the Silk Path Hotel a true 5* for the same price without the con!

Room Tip: Most rooms very small and bathroom suspect. Noisy street but in the heart of the old quarter. Execut...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoiboutiquehotel1, General Manager at Hanoi Boutique Hotel & Spa, responded to this review, February 19, 2014
Dear Ms. Sandra. First of all I'd like to express my sincere appology for your inconvenience. But let me have chance to explain a bit. When seing this review, I immediately inspect and understand the problem. The room #406 you had moved to is the suite, and the price for the upgrade normally is exact $45, i.e. there's no cheating here as you think, I guarantee. But, it's pity, cos if I were there, and knowing that you were not satisfied with the room, I would upgrade for you free of charge. I, as the manager of the hotel, will check carefully all the room and have necessary repair possible to assure minimize any problem that cause any complaint from our customers.
Best regards,
Nguyen Thuy Duong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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623 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Cape Town
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 16, 2014

Grat value, quaint, stylish and comfortable. Most helpful staff and very reasonable prices. All located in the throb of the city, within walking distance of many of the attractions. A cycle rickshaw is fun but hazardous, especially if you don't firmly agree the price first.

Room Tip: Standard was fine!
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  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CapeTownRhino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoiboutiquehotel1, General Manager at Hanoi Boutique Hotel & Spa, responded to this review, February 20, 2014
Thank you. Hope that you will introduce Hanoi Boutique Hotel to your friends for their trips to Vietnam.
All the best for you.
Nguyen Thuy Duong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haverhill
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 13, 2014

I have just recently returned from staying at the Hanoi Boutique Hotel 1 and i can honestly say that ALL of the staff excel in their duties and are the lovliest people i have ever had the pleasure of meeting while staying at a hotel, thank you all so much for your kindness and help.

Room Tip: Ask for room 702 or any other one with a shower.
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  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank RickyBull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed January 9, 2014 via mobile

I should start this by saying that a) I am still here and b) this is the second stay in the space of a week. We had booked via an agent both times rather than directly with the hotel and I think that is something hotels make sure you suffer for. As I write this, admittedly at 4pm on a Friday, there is a jackhammer currently drilling away in the room above or below us. It's hard to tell. No word of warning from the hotel, and a vague apology from the clueless girl on reception. It started at 5am this morning, and this is the second day of it. When asked how long it will continue, I got a shrug and a smirk from the girl in reception. Apparently for "minor repairs". I'd say its more likely to be a sizeable demolition job based on the noise. Our first stay was for three nights, in the executive room, 706, which has a balcony. Small room, but the balcony makes up for it. We then went to Halong Bay for two nights - not arranged through the hotel as they wanted to charge another 20% on top for the privilege - and arranged to stay another four nights on our return. This time we decided to splurge and booked a suite, 606. On first impression, it's big, spacious, bright with a big bathroom. That's where the good stuff ends. It is very badly musty. There's clearly been a flood at some point, probably from the room above, as there are huge water stains on the ceiling. There are also patches of mold in the bathroom, which would explain the musty smell. The toilet reluctantly flushes. In all, this is a lovely room that no one has bothered to maintain. And that sums up the hotel entirely: no one is bothered. From the reception to the doorman, to the waiter at breakfast (also awful). About the only people who do seem to show any kind of service, are the cleaning staff. And we know that because their supply room is right next to our room and twice now we have had to step over them as they sort out of the trash collected during the room cleanings. We paid $90 a night for this experience. To say we are angry, and feeling very very stupid for not going elsewhere, is a massive understatement. I cannot recommend this hotel and we are weighing up whether to cut our losses and run very, very fast away from it - or rather crawl, as this is in the Old Quarter (location is it's only redeeming feature). For a couple of nights in a hotel which doesn't sound like a building site, it's very tempting to book somewhere else - and that's even having pre-paid for the room. More fool us.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Clyststmary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoiboutiquehotel1, Guest Relations Manager at Hanoi Boutique Hotel & Spa, responded to this review, January 14, 2014
Dear Sir/Madam

Warmest greeting from Hanoi Boutique Hotel

First of all, we would like to say extremely sorry for all the bad experience that you'd got in your stay
Beside it, we also want to explain a little bit, and we do hope that you can understand for the happend
We have a construction in 2 days, from after breakfast untill around 4 pm, we had noted it and said sorry for all the clients. We also would like to offer the city tour for the clients to let them not stay in the hotel at that time (depend on them). The other construction started at 5 am, but that was our neighbor, not from us, and it was out of our control, so we could not do anything
An other thing, we do not understand why you said that if you book the tour with the hotel, it is 20% addition... Cause if you can understand that it has many many types of tour, it could not have same quality. You can also find many others tour ( same itinerary) but very difference (from Food, the room, and even the service). We do not charge 20% more

Once again, we feel really sorry cause making you uncomfortable during your stay in our hotel
We do hope that, we could have an other chance to serve you better

Thank you very much for your review, cause it's helping us become better and better everyday

Wish you and your family have a happy new year, healthy and successfull


Sale Online Executive and Guest Relation
Vu Thi Thu Thuy
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Surrey
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed January 4, 2014

Beautifully decorated hotel with a true boutique feel and I would have given a higher rating if not for the following:
- noisy - both from within and outside .
- we stayed for 2 nights in total , but in different rooms. The first room - 405- is tiny, right next to the lifts ( noisy) . The room is located above the kitchen resulting in strong cooking smells at 6am.
- the second room 406- is much bigger , but with a strange damp smell.

Positives include:
- cosy bar, relaxing bar area
- nice and helpful reception staff

Room Tip: Avoid rooms above the kitchen.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlixynTed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoiboutiquehotel1, General Manager at Hanoi Boutique Hotel & Spa, responded to this review, February 19, 2014
Dear Flixyn Ted,
Thanks for your contribuitve critic. We surely will try our best to fix all those problem.
Have a nice day.
Nguyen Thuy Duong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed January 4, 2014 via mobile

The hotel is located in the old quarter. On one hand this is cool, on the other this is loud!
It was also the first time in Vietnam that we dealt with relatively rude people at the reception.
The rooms are definitely not big enough for three people with the exception of maybe one per floor - these were however, unavailable!
It is an older hotel with its own charme, but not always "suitable"!

Stayed December 2013, traveled with family
Helpful?
Thank lilsv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoiboutiquehotel1, General Manager at Hanoi Boutique Hotel & Spa, responded to this review, February 19, 2014
We are sorry to know that you were not happy here. But frankly, your ideas remind us looking back on ourselves seriously. You know, we are in the heart of the old quarter, the space is limited, so it's difficult to have big room in an old quarter hotel. We have different room type, and only executive and suite can be large enough. I think, at least I have a good news to let you know that we have to changed all aircon system in the hotel. Before we use 1 way (cool) aircon only and now they are all replaced by 2 way aircon (coll and warm), so it's no longer cold in the room during the winter.
Regards,
Nguyen Thuy Duong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 15, 2013

We stayed at this lovely hotel in November. The staff were very friendly and helpful. The room was tastefully decorated and comfortable. We enjoyed some meals in the restaurant and they were of a very high quality. The location is fantastic and really gives you the cultural feel of staying in this beautiful city. Will definitely stay here again!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Boutique Hotel & Spa

Property: Hanoi Boutique Hotel & Spa
Address: 07 Ngo Gach Street, Hang Buom Ward, Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Hanoi Boutique Hotel)
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #138 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hanoi Boutique Hotel & Spa 4*
Number of rooms: 56
Official Description (provided by the hotel):
Hanoi Boutique Hotel & spa is in the heart of Hanoi's historic quarter, a 5-minute walk from attractions like Dong Xuan Market and Hoan Kiem Lake. Free Wi-Fi are available in rooms, while a free computer corner is available in the lobby.Air-conditioned rooms have free tea/coffee making facilities and a DVD player. A satellite TV, hairdryer and safe are included.Hanoi Boutique Hotel & spa features a spa and health club where guests can enjoy face and body treatments. Tours can also be organized by the tour desk.The restaurant serves a daily breakfast, as well as Western and Vietnamese meals for lunch or dinner. Room service is available round the clock.The hotel also offers 24-hr front desk, bike and car rental services. Guests can also enjoy laundry and currency exchange services. ... more   less 
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