Upon arrival we decided that our Deluxe Room was way to small, the tub was suspect when the porter immediately went in to bathroom after delivering our bags. In addition the bathroom door did not close or lock. We upgraded to the Executive for a charge of $30. Nice room but a bit musty smell. For the Suite it was $45. When we checked out the next morning, they charged $45 and said we had stayed in the Suite. Later that afternoon, when we picked up our stored luggage, I inquired about the charge of our room. The manager admitted we stayed in the executive and that the charge would be $30. He knew his staff overcharged us and would not give us back the $15. He said when we stayed again he would upgrade us at no-charge. At this point based on principles of honesty and lack of customer service, we wanted nothing more to do with this hotel. Our return to Hanoi we chose to stay at the Silk Path Hotel a true 5* for the same price without the con!
- Official Description (provided by the hotel):
- Hanoi Boutique Hotel & spa is in the heart of Hanoi's historic quarter, a 5-minute walk from attractions like Dong Xuan Market and Hoan Kiem Lake. Free Wi-Fi are available in rooms, while a free computer corner is available in the lobby.Air-conditioned rooms have free tea/coffee making facilities and a DVD player. A satellite TV, hairdryer and safe are included.Hanoi Boutique Hotel & spa features a spa and health club where guests can enjoy face and body treatments. Tours can also be organized by the tour desk.The restaurant serves a daily breakfast, as well as Western and Vietnamese meals for lunch or dinner. Room service is available round the clock.The hotel also offers 24-hr front desk, bike and car rental services. Guests can also enjoy laundry and currency exchange services. ... more less
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