We stayed for three nights in July 2014 and there are not enough positive adjectives in the English language to describe our stay in Charming Hotel 2 in Hanoi, it was delightful from start to finish. Linda, Mary, Tracey and Kate were so friendly, charming, giddy, fun and helpful as were Tony and the other male staff whose names I don.t know. We were welcomed with fresh fruit juice, warm smiles and cold cloths on our arrival, we were treated like valued friends and not hotel guests. The staff were so willing to give advice and listen to queries. We booked the trip to Halong Bay with them and also the sleeper train to Hue with no problems.
We had breakfast there each morning which was very good and substantial.
The bedroom were spotless and the bed decorated with rose petals. The bed was extremely comfortable. The en suite was a good size with both a bath and shower. There is flat screen TV and computer with free WIFI in each room.
The hotel is located in the heart of the old quarter in Hanoi and close to the lake with lots of excellent street food and restaurants nearby.
What crowned it for us was that the girls on reception guessed we were celebrating ( although this had not been mentioned to anyone) and presented us with a beautiful bouquet of orchids on the day we were leaving. I have never experience service like this even in 5 star establishments, all the girls gave us hugs when we were leaving and Tracey stayed on past her finish time so she could wave us off. I would recommend this hotel to everyone and sincerely hope I will be back in Hanoi so I can stay there again
- Official Description (provided by the hotel):
- A brand new hotel that features luxurious rooms and suites, We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities you can expect from a modern hotel. Offering fantastic value of money, it is located right in Hanoi Old Quarter, approximately about 5 minutes' walk from Hoan Kiem Lake and the popular Thang Long Water Puppet Show. Indeed, in close proximity to the excellent attractions, We also offer air conditioned rooms, inside room computer and internet, desk, minibar and a balcony in certain rooms. A convenient place of stay, it is a good choice. The Charming 2 Hotel (Add: 31 Hang Ga, Hoan Kiem, Hanoi ) - located in the center of Hanoi Old Quarter, just 5 minute walk to Hoan Kiem Lake. ... more less
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